Question
Change management plays a crucial role in the Business Process Re-engineering (BPR) framework. It helps in managing the transition from old processes to new ones. It assists organizations in dealing with the initial shock and denial, anger and fear that come with the disruption of old ways. Eventually, it leads to a stage of acceptance and a long-lasting commitment to the change. Without effective change management, the transformation brought about by BPR may not be sustainable.
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To solidify an organization's transformation with the BPR framework, the need to manage expectations into a long-lasting transformation is key. That's why leaders should pay attention to change management to assist their organizations through transitional times. The change management curve represents the stages of this transition, with the initial shock and denial, to anger and fear as the old ways are disrupted, and eventually a stage of acceptance that becomes a long-lasting commitment to the change.
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