Dive into the 'Customer Journey Canvas' slide of the 'Innovation and Transformation Tools' presentation for a comprehensive study of the customer experience. It examines three critical stages -pre-service, service, and post-service- to identify essential touchpoints. The slide draws on factors like social media, past experiences, expectations, and results to craft a detailed journey map. It details satisfaction or dissatisfaction levels at each step, offering a potent tool for innovation planning and execution, aiming for a solid return on investment in the business transformation process.
This slide is part of our Innovation and Transformation Tools presentation. Available in Apple Keynote, Microsoft Powerpoint, and Google Slides. Download using links below
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