Customer Journey Map

Embedded within the Customer Journey Maps presentation, the 'Customer Journey Map' slide paints a clear image of a client's path from their first interaction to established allegiance. It outlines key stages like the 'Trigger', referring to an event that necessitates a customer's search for a product or service, 'Exploration', detailing their research process, and 'Choice' depicting the decision-making phase. The 'Compare' and 'Take Action' phases illustrate the evaluation and purchase steps, while 'Review' encapsulates post-purchase behavior. This slide is instrumental for comprehending multifaceted customer interactions.