Customer Satisfaction

Zooming in on customer satisfaction, this particular slide elegantly diagrams the key facets of the Net Promoter Score (NPS). With focus on the NPS scale, client management and customer management, this slide proves instrumental in aiding understanding of customer-centric KPIs. One can leverage the information presented here to augment their Kano Diagram, thus benefiting their organization with a more accurate portrayal of customer satisfaction. Available on PowerPoint, Keynote and Google Slides, it is a vibrant tool that can be utilized for reporting this crucial KPI within any corporate environment.