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Diving into the realm of customer satisfaction, the slide titled 'Customer Satisfaction Matrix' serves as a pivotal tool. It employs the Net Promoter Score (NPS) to segment customers into promoters, wildcards, and those in the wasteland. This plot chart-based slide is instrumental in understanding service experience and identifying advocates. It's a valuable asset in the Matrix Diagram Collection, designed to aid in making informed business decisions by synthesizing complex information.
This slide is part of our Matrix Diagram Collection presentation. Available in Apple Keynote, Microsoft PowerPoint, and Google Slides.
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