Customer Satisfaction Score

Within the 'Business Model Canvas', a significant slide is the 'Customer Satisfaction Score'. Depicting CSAT through a compelling pie chart, this slide exhibits feedback from customers and provides insight into their perception regarding services or products. It neatly aligns with the Entry's aim of describing how a company creates, captures, and delivers value. The slide also includes a reference to the Net Promoter Score (NPS), a key metric for gauging customer loyalty. For both students and mid-level managers, this slide offers a pragmatic tool to assess and improve their business model based on consumer response and satisfaction.