Helpdesk Support Ticket KPI Dashboard

Part of the vital 'KPI Dashboards (Part 1)' collection, the 'Helpdesk Support Ticket KPI Dashboard' slide provides a perspective into the ordinarily complex world of helpdesk support. This slide understands the college student or mid-level manager's need for actionable data. It presents key data points like 'total calls', 'average duration', 'answered calls', 'unanswered calls' and 'average ticket' in an easily digestible manner. This elucidates the process of measuring the performance of helpdesk operations and enhances the clarification of project management and business goals.