Net Promoter Score

Delving deeper into the world of customer satisfaction, the 'Net Promoter Score' slide introduces the concepts of 'detractors', 'passives', and 'promoters'. A part of the 'Net Promoter Score (Part 2)' presentation, it caters to the need for understanding and quantifying customer advocacy, a crucial element to any brand's success. In this slide, these metrics are analyzed and discussed to highlight their significance in determining overall customer gratification, leading the way to higher levels of brand loyalty.