Net Promoter Score

Dive deep into the world of customer management with the 'Net Promoter Score' slide from our 'Net Promoter Score (Part 1)' presentation. This concise and informative slide explores key aspects including 'nps', 'nps scale', and 'customer satisfaction'. It offers an insight into effective client management strategies and even delves into the valuable concept of 'customer testimonials'. In addition, the slide also discusses the efficient method of customer questioning. Students and mid-level managers will find this a valuable tool in understanding how their NPS can make the Kano Diagram more accurate.