Servqual Dimensions — Gap Analysis (Part 2)

Part of the 'Gap Analysis' presentation, the 'Servqual Dimensions' slide focuses on a quintessential aspect of gap analysis - the Servqual model. It delicately illustrates the constituents of the Servqual model, which includes assurance, empathy, tangibility, reliability, and responsiveness. College students and mid-level corporate workers will find it highly beneficial to compare their current scores with the goal scores, thereby understanding the need for improvement and strategies to bridge these gaps. This slide is impactful as it not just enlightens the audience about the theoretical concept but transforms it into a practical tool for success.