Total Perceived Service Quality

Under the banner of 'Business Strategies and Frameworks (Part 2)', the 'Total Perceived Service Quality' slide stands out for its practicality and relevance. It successfully meshes image, technical, functional, and expected quality to unlock a comprehensive understanding of total perceived quality. Experienced quality is also highlighted to aid comprehension. These elements are presented with engaging diagrams and graphs to bring clarity to complex strategic processes. Aimed to be applied in any business project, this slide elucidates on delivering and upholding high service quality.