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Synopsis

How can you use marketing to spread your ideas and make the impact you seek? The fact is that marketing has changed—it has more reach and more speed than ever before. And, it is no longer synonymous with advertising, something that was done to the customer, rather than for them.

This is Marketing shows how, in today's world, effective marketing must rely on empathy and service. You have to understand your customers' worldview and desires, build tensions, and create ideas that spread. Above all, you must target the smallest viable audience for your message and craft a story that resonates with the listener.

Questions and answers

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The lessons from "This is Marketing" can be applied in today's business environment by focusing on empathy and service. Understanding your customers' worldview and desires is crucial. Building tensions and creating ideas that spread are also important. Above all, targeting the smallest viable audience for your message and crafting a story that resonates with the listener is key.

A startup can use the key topics or framework covered in "This is Marketing" to grow by focusing on empathy and service. Understanding the customers' worldview and desires, building tensions, and creating ideas that spread are crucial. The startup should target the smallest viable audience for their message and craft a story that resonates with the listener. This approach will help the startup to effectively market their product or service, reach more people, and ultimately grow.

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Top 20 insights

  1. Marketing has changed: it is no longer the same thing as advertising, something that was done to the customer, rather than for them. Effective marketing now relies on empathy and service.
  2. There are five steps to marketing: invent, build, story, spread the word, and show up.
  3. Your goal is the change you seek to make in the world. Your strategy is the long-lasting way you're investing in reaching that goal. Your tactics are the many, many steps you take on behalf of your strategy.
  4. Your story has to resonate with the listener—tell them something they are waiting to hear and are open to believing.
  5. Your brand is the promise you are making to your customer. Your logo is the Post-it reminder of the brand promise.
  6. You can't be seen until you learn to see. This includes being aware of the worldview of the customer—is it the horizontal view of affiliation or the vertical view of dominion?
  7. Look for the smallest viable number of people you need to influence to make it worth the effort. These are the people who want what you're offering and are open to hearing your message. Focus on what they believe and what they want.
  8. Claim your corner of the map, the far edge where people really want what you have to offer. Don't aim for the popular center of the map; it's already too crowded. Instead, build a true story where you are the clear and obvious choice.
  9. You are not selling stuff, you are selling connections, feelings, and status. This means you have to figure out what people want.
  10. Who is the exclusive cohort you are trying to reach? Think like the Grateful Dead: appeal to a relatively small audience, rely on fans to spread the word, and stake out your one corner of the map.
  11. Marketing is the act of making change happen.
  12. You can't change everyone, so ask, "Who is it for?" to focus your actions.
  13. The internet is a key part of marketing today. It feels like a vast, free playground; in reality, it's both the largest medium and the smallest one, made up of a billion tiny whispers.
  14. Use the three-step narrative for action developed by Marshall Ganz to lead your tribe: the story of self, the story of us, and the story of now.
  15. The best way to earn trust is through action. You need to be trusted by your smallest viable market, to be famous to them, and to show up for them.
  16. Market to an individual such as your boss the same way as you market to the world: see the status roles; decode dominion versus affiliation and use trust to earn enrollment.
  17. "Cheap" is another way to say "scared." If you're the cheapest, you're not promising change, you're just promising the same but for less. Low price is the last refuge of the marketer who has run out of ideas.
  18. You will serve many people, but you will profit from only a few so seek out and delight the few; start by focusing on the neophiliacs, those who embrace change and who have a problem you can solve right now.
  19. Use the right symbol for your audience—this is especially important today, when people scan instead of study—and if you need to, have the guts to invent new ones.
  20. People don't want the thing you have made—they want what it will do for them and how it will make them feel.

Summary

To market effectively in today's world you must target the smallest viable number of people and tell a story that matches their dreams and narrative. Realize that you are not really selling stuff or a service, you are selling dreams, connections, and status. Some people want to change their status, others to protect it; some are motivated by the horizontal view of affiliation and others by the vertical view of dominion. Use the right symbols for your audience. Don't sell yourself cheap; set your price bearing in mind the promise you are making and the expectations of your smallest viable market. Build trust and show up consistently as you organize your tribe.

Questions and answers

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The lessons from "This is Marketing" can be applied in today's business environment by focusing on the smallest viable number of people and telling a story that aligns with their dreams and narratives. It's important to understand that you're not just selling a product or service, but also dreams, connections, and status. Recognize what motivates your target audience, whether it's a change in status, affiliation, or dominion, and use appropriate symbols. Don't undervalue your offering; set your price considering the promise you're making and the expectations of your smallest viable market. Consistency in showing up and building trust is key in organizing your tribe.

This is Marketing" has influenced corporate marketing strategies by emphasizing the importance of targeting the smallest viable number of people and telling a story that matches their dreams and narratives. It has shifted the focus from selling products or services to selling dreams, connections, and status. The book also highlights the importance of using the right symbols for your audience, not selling yourself cheap, and building trust by showing up consistently. It encourages marketers to set their prices bearing in mind the promise they are making and the expectations of their smallest viable market.

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Marketing today

Marketing is all around us; we take it for granted. At the same time, marketing has more reach, with more speed, than it has ever had before. So, what are you going to do with that impact?

The fact is that even your best, most generous and insightful work will need help to find the people it is meant to serve. How can you spread your ideas, make the impact you seek, and improve the culture?

Marketing has changed, but our understanding of how we are supposed to do it has not kept up. It is no longer the same thing as advertising; something that was done to the customer, rather than for them. Rather, effective marketing now relies on empathy and service. It involves very little in the way of shouting, hustling, or coercion; which means you now have to understand your customers' worldview and desires, build tensions, and create ideas that spread.

Questions and answers

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The key takeaways from "This is Marketing" that are actionable for entrepreneurs or managers are:

1. Marketing is no longer about advertising to the customer, but rather providing a service for them.

2. Effective marketing now relies on empathy and understanding your customers' worldview and desires.

3. Building tension and creating ideas that spread are crucial aspects of modern marketing.

4. The focus should be on how marketing can be used to spread your ideas and make the impact you seek.

The empathy and service-based approach to marketing challenges existing practices by shifting the focus from selling products to understanding and serving the customer's needs. Traditional marketing often involves aggressive advertising and persuasion tactics, whereas empathy and service-based marketing requires understanding the customer's worldview and desires, building tensions, and creating ideas that spread. This approach is less about shouting, hustling, or coercion, and more about creating value for the customer, which can be a significant shift for many businesses.

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Your story has to resonate with the listener—tell them something they are waiting to hear and are open to believing. To tell your story, you need to see how humans dream, decide, and act; and you have to help them to become better versions of themselves. Ultimately, you're trying to connect—not transform someone, but dance with them.

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Potential obstacles companies might face when applying the marketing strategies from "This is Marketing" could include resistance to change, lack of understanding of the target audience, and difficulty in creating a resonating story. To overcome these, companies could invest in change management strategies, conduct thorough market research to understand their audience, and work on creating a compelling narrative that aligns with their brand and resonates with their target audience.

'This is Marketing' addresses the issue of customer engagement and personalization by emphasizing the importance of understanding the customer's dreams, decisions, and actions. It suggests that effective marketing is about resonating with the customer and helping them become better versions of themselves. This approach inherently involves personalization as it requires understanding and catering to individual customer's needs and aspirations. The book also highlights the importance of creating a connection with the customer, which is a key aspect of customer engagement.

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Five steps

Here are the five steps to marketing effectively in today's world:

  1. Invent: Invent a thing worth making, with a story worth telling, and a contribution worth talking about.
  2. Build: Design and build your invention in such a way that a few people—your smallest viable market—will really benefit from it.
  3. Story: Tell a story that matches the dreams and narrative of that small market of people.
  4. Spread the word: This is the step where people get excited about your invention.
  5. Show up: Day after day, year after year, show up—regularly and consistently organize and build confidence in the change you seek to make.

Don't sell the drill bit

Theodore Levitt, a Harvard marketing professor, famously said, "People don't want to buy a quarter-inch drill bit. They want a quarter-inch hole." But we can take this further: someone wants the hole so they can put a shelf on the wall; which lets them keep their stuff tidy and on display; and, they want to feel good about doing it themselves.

Questions and answers

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The key takeaways from "This is Marketing" that entrepreneurs can implement to improve their marketing efforts are:

1. Understand your customer's needs: As Theodore Levitt said, people don't want to buy a quarter-inch drill bit, they want a quarter-inch hole. This means that entrepreneurs should focus on solving their customers' problems rather than just selling their products.

2. Use empathy and service: The book emphasizes the importance of empathy and service in marketing. Entrepreneurs should strive to understand their customers' feelings and needs and aim to serve them better.

3. Make an impact: The book encourages entrepreneurs to use marketing to spread their ideas and make an impact. This means that entrepreneurs should use their marketing efforts to make a positive difference in their customers' lives.

Startups can apply this principle by focusing on the end result or benefit that their product or service provides, rather than the product itself. This means understanding the needs and desires of their customers and tailoring their offerings accordingly. For example, a tech startup might not just sell a software, but a solution to a specific problem. By doing this, startups can differentiate themselves in the market and attract customers who are looking for the specific benefit their product provides.

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In other words: "People don't want to buy a quarter-inch drill bit. They want to feel safe and respected." They don't want the thing you have made, they want what it will do for them and how it will make them feel.

The smallest viable market

Start your marketing by asking yourself what change you are trying to make happen. Focus on something specific and attainable. You can't change everyone, so think about changing a specific group of people. Choose your group based on their worldviews, what they dream of, believe, and want (psychographics), and not based on what they look like (demographics).

Questions and answers

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The book "This is Marketing" challenges existing paradigms in the marketing field by advocating for a shift from traditional demographic-based marketing to a more empathetic and service-oriented approach. It emphasizes the importance of understanding the worldviews, dreams, beliefs, and desires of a specific group of people (psychographics) rather than focusing on what they look like (demographics). The book also encourages marketers to start their campaigns by identifying the specific change they wish to effect, thereby making their marketing efforts more targeted and impactful.

A small business can use the concept of psychographics from "This is Marketing" to grow by focusing on the worldviews, dreams, beliefs, and desires of a specific group of people. Instead of targeting a broad demographic, the business should aim to understand and cater to the psychological attributes of their target audience. This understanding can guide the development of products, services, and marketing strategies that resonate with this group, leading to increased customer engagement and business growth.

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Now, consider what is the smallest viable number of people you would need to influence to make it worth the effort. These are the people who want what you're offering and are open to hearing your message. What do they believe? What do they want? Claim your corner of the map, the far edge where people really want what you have to offer. Don't aim for the popular center of the map; it's already too crowded. Instead, build a true story where you are the clear and obvious choice.

Questions and answers

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The lessons from "This is Marketing" can be applied in today's digital marketing environment by focusing on empathy and service. Identify the smallest viable number of people you need to influence and understand their needs and wants. Instead of aiming for the popular center, claim your corner of the market where people really want what you have to offer. Build a true story where you are the clear and obvious choice. This approach will help you stand out in the crowded digital marketing space.

1. Identify the smallest viable audience: Focus on a niche audience that is open to your message and wants what you're offering.

2. Understand your audience: Know their beliefs and desires to tailor your marketing message effectively.

3. Claim your unique position: Don't aim for the crowded center. Instead, find a unique position where you are the clear and obvious choice.

4. Use empathy and service: Effective marketing today is about empathy and service. Understand your audience's needs and serve them well.

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You are not selling stuff, you are selling connections, feelings, and status. So, you have to figure out what people want—this is not that simple, as everyone wants different things. Start with the core basket of dreams and desires, the shared vocabulary of all humans—things like affection, community, health, reliability, respect, and peace of mind. Somewhere in this core basket are the feelings you want to evoke in your smallest viable market.

Questions and answers

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The marketing theories presented in "This is Marketing" challenge existing paradigms by shifting the focus from selling products to selling connections, feelings, and status. It emphasizes understanding what people want, which can be complex as everyone's desires are different. The book suggests starting with universal human desires such as affection, community, health, reliability, respect, and peace of mind. These are the feelings marketers should aim to evoke in their target market. This approach challenges traditional marketing practices that focus primarily on the product or service being sold.

While the book "This is Marketing" does not provide specific examples of companies, it outlines the principles that successful companies use. These principles include understanding what customers truly want, which goes beyond physical products to include feelings and status. Companies that have successfully implemented these marketing practices include those that have focused on building connections with their customers and understanding their core desires. This could include companies in various sectors, from technology to retail, that prioritize customer needs and desires.

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The Grateful Dead

The Grateful Dead grossed millions in revenues yet only had one top 40 Billboard hit. How? They appealed to a relatively small audience, they relied on fans to spread the word, and they staked out one corner of the map—live concerts with long jams for the fans, rather than polished records with short hits for the radio. They gave the fans plenty to talk about, creating a family of insiders.

Questions and answers

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The Grateful Dead's marketing strategy offers several insights that could influence corporate strategies or business models. Firstly, they focused on a niche audience, demonstrating the power of targeted marketing. Secondly, they relied on word-of-mouth marketing, showing the importance of building a loyal customer base that can advocate for your brand. Lastly, they prioritized live concerts over polished records, indicating that offering unique, memorable experiences can be more effective than striving for mass appeal.

The Grateful Dead's marketing strategy challenges existing paradigms in the field of marketing by focusing on a niche audience rather than mass appeal. They relied on their fans to spread the word about their music, creating a community of dedicated followers. This approach contrasts with traditional marketing strategies that aim for broad appeal and mass media exposure. The Grateful Dead also focused on live concerts and long jams, providing a unique experience for their fans, rather than producing polished records for radio play. This strategy emphasizes the importance of customer experience and word-of-mouth marketing.

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They did all this thanks to three things: talent, patience, and the guts to be quirky.

People like us

Marketers recognize the importance of the phrase, "People like us do things like this." Marketers also recognize that to make change, they need to normalize new behaviors. To figure out how to do this, the marketer's first job is to define who is "us." Who is the exclusive cohort of people, the group of fans, you are trying to reach?

Questions and answers

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Potential obstacles companies might face when applying the marketing concepts from "This is Marketing" could include difficulty in defining their target audience, resistance to change within the company, or challenges in implementing new marketing strategies. To overcome these obstacles, companies could conduct thorough market research to better understand their audience, foster a culture of adaptability and openness to change within the company, and seek expert advice or training in implementing new marketing strategies.

A retail company can apply the innovative marketing approaches discussed in "This is Marketing" by first defining their target audience or "us". This involves identifying the specific group of customers they want to reach. Once this is defined, they can then work on normalizing new behaviors among this group. This could involve introducing new products or services, or changing the way they market existing ones. The key is to make these new behaviors seem normal and desirable to the target audience. Additionally, the book emphasizes the importance of empathy and service in marketing, which a retail company can incorporate by understanding and catering to the needs and wants of their customers.

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Tension and affiliation

Effective marketers have the courage to create tension. This is not the same thing as creating fear; tension is something that leads to change. It means interrupting a pattern, getting people to think about something new or different, to embrace a new educational experience.

Status

The desire to change our status, or to protect it, drives almost everything we do. For the smart marketer, this means recognizing that some people are hungry for a change in status while others are desperate to maintain the status that they have.

Status is not the same thing as wealth. It is relative, always in the eye of the beholder, and it is learned. As a marketer you have to be very careful about evoking status. How are the people you seek to serve perceived by their chosen community and what do they see when they look in the mirror? How do they maintain, or try to change, that status?

Questions and answers

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'This is Marketing' addresses the issue of status perception in marketing by emphasizing that status is not the same as wealth. It is relative and subjective, dependent on the individual's perception and their community's perception of them. The book suggests that marketers need to be mindful of this when promoting their products or services. They need to understand how their target audience perceives their status and how they maintain or attempt to change it. This understanding can significantly impact consumer behavior as it can influence their purchasing decisions.

This is Marketing" has influenced strategies for understanding and utilizing status in marketing by emphasizing the importance of empathy and service. It suggests that status is not the same as wealth, but is relative and perceived differently by different communities. Marketers are encouraged to understand how their target audience perceives their own status and how they seek to maintain or change it. This understanding can then be used to tailor marketing strategies that resonate with the audience's status perceptions.

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Affiliation and dominion

Affiliation and dominion are different ways to think about status. Someone who cares about affiliation focuses on who knows them, who trusts them, and where they stand within the tribe. Someone who cares about dominion focuses on what is theirs (not yours), who has more power, and what they themselves do. Modern, urban society—the world of the internet, arts, and innovation—is built primarily on affiliation. It admires the network effect.

Questions and answers

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The ideas in "This is Marketing" have significant potential to be implemented in real-world marketing scenarios. The book emphasizes the importance of empathy and service in marketing, which are crucial in today's customer-centric business environment. It also discusses the concept of affiliation and dominion, which can be applied to understand customer behavior and build effective marketing strategies. However, the practical implementation of these ideas would depend on the specific context and requirements of the marketing scenario.

The network effect is a concept in economics and business that describes how a product or service gains additional value as more people use it. In the context of "This is Marketing", the network effect is related to the idea of affiliation. In modern, urban society, which includes the internet, arts, and innovation, status is often determined by who knows you, who trusts you, and where you stand within your tribe or network. As more people affiliate with you or your product, its value and impact increase. This is the network effect.

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The effective marketer must be aware of the worldview of the customer—is it the horizontal view of affiliation or the vertical view of dominion?

Reaching the right people

While you will serve many people, you will profit from only a few. This means that you need to seek out and delight the few.

Symbols

Not everyone sees a symbol the same way; the smart marketer has to use the right symbol for the audience and has to have the guts to invent new ones. This is especially important today, when people scan instead of study. Semiotics—the flags, symbols, and shorthand that you use to tell your story—really matter. And, when you're targeting the smallest viable market, you can pick the symbol that will really work for those people.

Questions and answers

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The ideas from "This is Marketing" have significant potential to be implemented in real-world scenarios. The book emphasizes the importance of empathy and service in marketing, which are crucial in today's customer-centric business environment. It also highlights the use of semiotics in marketing, which can be effectively used to communicate with the target audience. However, the success of implementing these ideas depends on the marketer's understanding of their audience and their ability to invent new symbols that resonate with them.

The use of symbols in marketing has significantly influenced corporate strategies. Symbols, as part of semiotics, play a crucial role in conveying a company's story and message to its target audience. They can be powerful tools for communication, especially in today's fast-paced world where people tend to scan rather than study. By using the right symbols, companies can effectively reach and resonate with their smallest viable market. This has led to more targeted and personalized marketing strategies. Furthermore, the use of symbols can also encourage companies to be innovative and creative in their approach to marketing, as they may need to invent new symbols that can better represent their brand or product.

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Remember that it's OK to hire a professional, someone who can design a website, logo, or brand image that other people will like. No-one cares who created the symbol, only that it works.

Remember, too, that your brand is not your logo. Rather, "brand" is a shorthand for the customer's expectations—what promise do they think you're making? That promise is your brand. The logo is the Post-it reminder of the brand promise.

Finally, remember that it's OK to treat different people differently. Some people want the thrill of the new; others just want to fit in and make the boss happy. Some want a chance to make things better; others just want to win.

Most people like what they have; but there's a small percentage who actively seek out the new and the different—the neophiliacs—and another small percentage who will defend the status quo no matter what. This last group are not your target; forget them. And, you don't have the time or money to target the majority, who are mostly satisfied. Instead, start by focusing on the neophiliacs, the people with a problem that you can solve right now.

Questions and answers

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Companies targeting neophiliacs might face several obstacles. Firstly, neophiliacs are a small percentage of the population, so reaching them might require more targeted and niche marketing strategies. Secondly, neophiliacs are always in search of the new and different, which means companies need to constantly innovate to keep their interest. Lastly, neophiliacs might be more willing to switch to competitors if they offer something new and exciting. To overcome these obstacles, companies could focus on creating a strong brand identity that appeals to neophiliacs, invest in research and development to constantly bring new products or services to the market, and build strong customer relationships to increase loyalty and reduce the chance of them switching to competitors.

Yes, a successful case study that used the concept of neophiliacs is Apple Inc. Apple has always targeted the neophiliacs, the early adopters who are always seeking the new and different. They do this by constantly innovating and releasing new products and updates. This strategy has allowed Apple to build a loyal customer base that eagerly anticipates their new releases. They solve the problem of these neophiliacs by providing them with the latest technology and design.

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Strategy and tactics

Your goal is the change you seek to make in the world. Your strategy is the long-lasting way you're investing in reaching that goal. Your tactics are the many, many steps you take on behalf of your strategy. Change your tactics the minute you decide they are not helping you to achieve your strategy.

Questions and answers

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The lessons from "This is Marketing" can be applied to improve a company's marketing efforts by focusing on the change the company seeks to make in the world. This change becomes the goal. The company should then develop a long-lasting strategy to reach that goal. The strategy should be supported by various tactics, which are the steps taken to achieve the strategy. If a tactic is not contributing to the strategy, it should be changed immediately. The book also emphasizes the importance of empathy and service in effective marketing today.

The concept of changing tactics to achieve a strategy is highly relevant in today's dynamic business environment. In a rapidly changing market, sticking to a single set of tactics can lead to stagnation and failure. Tactics should be flexible and adaptable, ready to change as the market conditions and business environment evolve. This allows a business to stay competitive and effectively work towards its strategic goals.

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Finding the right advertising strategy can be difficult. This doesn't mean you shouldn't try, just be aware of what you are doing and why. Brand marketing—like putting a billboard at the side of the road for Absolut vodka—has been used for generations. It has its place, but you need to be patient as you can't really measure its effectiveness. Direct marketing, like creating a Facebook ad, is different. It's easy to get the word out online—you can reach people quickly, you can target those people more precisely than with any other medium, and you can measure everything. The internet is a key part of marketing today. It feels like a vast, free playground, and it's certainly the largest medium; but it's also the smallest one, made up of a billion tiny whispers.

Questions and answers

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The internet is considered the largest marketing medium due to its vast reach. It allows businesses to connect with billions of people around the world, making it a powerful tool for spreading messages and promoting products or services. On the other hand, it's also the smallest marketing medium because it enables highly targeted and personalized marketing. Businesses can use data to understand their customers' behaviors and preferences, allowing them to create personalized messages and offers. This ability to target specific groups or individuals makes the internet a 'small' and precise marketing medium.

Some innovative strategies for using Facebook ads in direct marketing include:

1. Targeting specific demographics: Facebook allows you to target your ads based on age, location, interests, and more. This allows you to reach the right audience for your product or service.

2. Using video ads: Video content is more engaging and can convey more information than static images.

3. Retargeting: If a user has visited your website or interacted with your brand, you can use Facebook ads to retarget them and remind them of your product or service.

4. Testing different ad formats: Facebook offers various ad formats like carousel ads, single image ads, and more. Testing different formats can help you find what works best for your audience.

5. Using Facebook Pixel: This tool allows you to track conversions from Facebook ads, optimize ads, build targeted audiences for future ads, and remarket to people who have already taken some kind of action on your website.

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How much?

Marketing changes your pricing and pricing changes your marketing. The price is both a signal and the engine for your project's growth. So, how do you set the 'right' price?

"Cheap" is another way to say "scared." If you're the cheapest, you're not promising change, you're just promising the same but for less. Low price is the last refuge of the marketer who has run out of ideas. Similarly, cutting your price will make you seem less trustworthy, and the smart marketer knows that he or she needs to be trusted. However, "free" is worth considering as a way to spread an idea quickly, to share your vision and ideas, to build connections.

Questions and answers

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The themes in "This is Marketing" are highly relevant to contemporary marketing debates. The book emphasizes the importance of empathy and service in marketing, which are key aspects in today's customer-centric marketing approach. It also discusses the concept of value over price, which is a significant topic in current marketing discussions. The idea of using 'free' as a strategy to spread ideas quickly and build connections is another contemporary marketing strategy discussed in the book.

'This is Marketing' has significantly influenced marketing strategies and business models by emphasizing the importance of empathy and service in marketing. It discourages the practice of competing on price alone, suggesting that this is a sign of a lack of innovative ideas. Instead, it encourages marketers to build trust and connections with their audience. It also promotes the idea of using 'free' as a strategy to quickly spread ideas and visions. This has led to a shift in marketing strategies, with more focus on value creation and customer relationships rather than just price competition.

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Above all, set your price bearing in mind the promise you are making and the expectations of your smallest viable market.

Permission and trust

Permission marketing treats people with respect in order to get their attention. It requires humility and patience on the part of the marketer. Winning the permission of your customers doesn't have to be formal, but it does have to be obvious. Subscriptions are an overt act of permission. Once you have permission, you can educate; take your time and tell a story.

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Permission marketing challenges existing marketing practices by shifting the focus from intrusive advertising to gaining the customer's consent before sharing marketing content. Traditional marketing often involves unsolicited advertisements, which can be seen as disruptive or annoying. In contrast, permission marketing respects the customer's time and attention, requiring the marketer to earn the right to send marketing messages. This approach fosters a more positive relationship between the marketer and the customer, but it requires patience and humility from the marketer.

A startup can use the concept of permission marketing to grow by treating its potential customers with respect and seeking their explicit permission to send them marketing messages. This approach requires patience and humility, as it involves building trust and establishing a relationship with the customer. Once permission is obtained, the startup can then educate the customer about its products or services, using storytelling to engage and connect with them. This method can lead to a more engaged and loyal customer base, which can ultimately drive growth.

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How do you get permission in the first place? Intentionally create a product or service that people decide is worth talking about. Don't resort to the shortcut of stunts—those come from a place of selfishness.

Building trust

The trusted marketer earns enrollment. And, in a world that scans and gossips instead of reads and researches, the best way to earn trust is through action. We remember what you did long after we forget what you said.

Remember your smallest viable market? You need to be trusted by them, to be famous to them, and to show up for them. Use public relations to tell your story to the right people, in the right way, and build that trust.

Visualize a funnel: on their way through, people change from strangers to friends to customers to loyal customers. The smart marketer puts the effort into improving that funnel. Prime the pump with ads aimed at neophiliacs, the people who are looking to find you. Build trust with frequency and generate word of mouth. Give them a reason to want to tell their friends about you.

Questions and answers

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Companies might face several obstacles when applying the marketing concepts from "This is Marketing". One potential obstacle could be the difficulty in understanding and implementing the concept of empathy in marketing. This can be overcome by training the marketing team on the importance of understanding customer needs and wants. Another obstacle could be resistance to change from traditional marketing methods. This can be overcome by demonstrating the effectiveness of new marketing strategies through small-scale trials. Lastly, generating word of mouth might be challenging. Companies can overcome this by providing exceptional customer service and creating unique, shareable experiences for customers.

The marketing theories in "This is Marketing" challenge existing paradigms by emphasizing the importance of empathy and service in marketing. Traditional marketing often focuses on reaching as many people as possible and convincing them to buy a product or service. However, "This is Marketing" suggests that effective marketing today is about understanding the needs and wants of the customers, and providing value through service. It also highlights the importance of building trust and generating word of mouth, rather than relying solely on advertisements.

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A powerful example of this funnel at work is the story of Facebook. Some people signed up because "this looks interesting;" more joined because "this can help me;" and finally almost everyone joined because "I'm the last person on earth who's not doing this!" You don't have to set out to create something global, however, just an effective and trusted funnel for your particular 'local' market.

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'This is Marketing' addresses contemporary issues and debates in the field of marketing by emphasizing the importance of empathy and service in today's marketing strategies. It discusses the shift from traditional marketing tactics to more customer-centric approaches. The book uses real-world examples, like Facebook, to illustrate how effective marketing can create a trusted funnel for a specific target market. It suggests that successful marketing today is not about reaching everyone, but about reaching the right people and serving them effectively.

Potential obstacles companies might face when applying the marketing concepts from "This is Marketing" could include resistance to change, lack of understanding of the concepts, or difficulty in implementing them due to existing structures or systems. To overcome these obstacles, companies could invest in training and education to ensure all team members understand the concepts. They could also start small, implementing changes gradually and measuring their impact. Finally, they could seek external help, such as hiring a consultant or agency with expertise in these areas.

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Organize your tribe

If you're lucky, there's a tribe out there that will listen to you; you don't own them, and they would probably survive if you went away, but you can still organize and lead them so that they would miss you if you left. The best marketers are farmers, not hunters. They plant, tend, plow, fertilize, weed—and repeat.

Questions and answers

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The idea of leading a tribe relates to current marketing trends and debates in the sense that it emphasizes the importance of building and nurturing a community around a brand or product. This is often referred to as 'tribal marketing'. In this approach, marketers focus on engaging with a specific group of people (the tribe) who share common interests or values, rather than targeting a broad audience. This can lead to higher customer loyalty and advocacy. The tribe, in essence, becomes a group of brand ambassadors who can spread the word about the product or service, thereby amplifying the marketing efforts. This concept is particularly relevant in today's digital age, where social media platforms enable the formation and nurturing of such tribes.

The concept of empathy and service can be applied in marketing strategies by understanding and addressing the needs and wants of the customer. This involves listening to the customer, understanding their problems, and providing solutions that meet their needs. It's about creating a relationship with the customer, not just selling a product or service. This approach aligns with the idea of being a 'farmer' in marketing, as discussed in "This is Marketing", where marketers nurture and cultivate relationships with their customers, rather than hunting for sales.

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Harvard professor Marshall Ganz has a simple three-step narrative for action for leading your tribe: the story of self, the story of us, and the story of now.

  • The story of self: This is the story that gives you standing, you chance to explain that you are people like us.
  • The story of us: This is the story of the tribe; it explains why your story of self is relevant to us and how we will benefit when we are part of the tribe.
  • The story of now: This is the pivotal point, when you enlist the tribe on your journey.

Get the boss to say yes

Marketing to a person is in many ways the same as marketing to the world. If you go in with what you want and a false sense of urgency, or if you go in asking for authority without offering responsibility, you will probably not be able to change her mind.

Instead, change the process by seeing the status roles; decoding dominion versus affiliation; and using trust to earn enrollment.

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