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Синопсис

Улучшите общую работоспособность рабочего процесса вашего бизнеса, увеличьте удовлетворенность клиентов и конечные результаты, сократите изменчивость, отходы и время обработки и разработайте возможности для бесконечного конкурентного преимущества. Гибкие слайды презентации Шесть Сигм от You Exec помогут вам разработать дорожную карту и план внедрения новых процессов для вовлечения всей команды.

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Questions and answers
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Six Sigma enhances business strategy and develops competitive advantage opportunities by improving the overall capability of a business' workflow. It helps in increasing customer satisfaction and bottom-line results, reducing variation, waste, and handling time. This leads to the development of competitive advantage opportunities. The implementation of Six Sigma provides a roadmap and new processes that engage the whole team, leading to improved efficiency and effectiveness.

Yes, there are numerous case studies that demonstrate the effectiveness of Six Sigma in reducing waste and handling time. For instance, General Electric, one of the pioneers of Six Sigma, reported savings of over $2 billion during the first five years of its Six Sigma initiative. Motorola, the company that originated Six Sigma, has reported savings of $17 billion since 1986. These case studies highlight the potential of Six Sigma in improving operational efficiency and reducing waste.

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Основные моменты слайдов

Достигните своей конечной цели быстро и легко с помощью дорожной карты Six Sigma. Подготовьтесь к неожиданным препятствиям, оцените риски путешествия и оцените каждый поворот на пути к успеху.

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Используйте этот слайд, демонстрирующий 12-ступенчатую модель внедрения, чтобы определить стандарты производительности, проверить систему измерения, установить возможности процесса, обнаружить взаимосвязи переменных и контролировать систему и многое другое.

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С помощью этого слайда используйте голос своих клиентов, чтобы подробно рассказать о "почему" за "что" ваших аналитических данных и адаптировать свои стратегии к их требованиям. Получите дополнительные возможности сегментации для лучшего понимания поведения клиентов.

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Questions and answers
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Six Sigma is a data-driven methodology that seeks to eliminate defects and reduce variability in processes. It uses statistical tools and techniques to identify and remove the causes of errors. Other business improvement frameworks such as Lean focus on eliminating waste and improving flow in the value stream. Agile, another framework, emphasizes flexibility, customer collaboration, and responsiveness to change. While all these frameworks aim to improve business performance, they differ in their approach and focus areas. Six Sigma is more data-centric and focuses on quality control, Lean is about process efficiency, and Agile is about adaptability and customer satisfaction.

The Six Sigma framework has several practical applications in the business industry. It is used to improve the capability of business workflows, increase customer satisfaction, and enhance bottom-line results. It helps in reducing variation, waste, and handling time in processes, thereby developing a competitive advantage. The Six Sigma roadmap aids in preparing for unexpected challenges, assessing risks, and navigating towards success. It also helps in defining performance standards, validating measurement systems, establishing process capability, discovering variable relationships, and controlling systems. Furthermore, it enables businesses to understand customer behavior better and tailor strategies to their demands.

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Применение

Согласно Американскому обществу по качеству (ASQ), "Six Sigma - это метод, который предоставляет организациям инструменты для улучшения работоспособности их бизнес-процессов.Это увеличение производительности и снижение вариативности процесса способствуют снижению дефектов и улучшению прибыли, морали сотрудников и качества продуктов или услуг."

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Questions and answers
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Six Sigma provides a set of tools and techniques designed to improve business processes by identifying and removing the causes of errors or defects and minimizing variability in manufacturing and business processes. These tools include DMAIC (Define, Measure, Analyze, Improve, Control), DMADV (Define, Measure, Analyze, Design, Verify), and DFSS (Design for Six Sigma). Other tools include statistical analysis tools, process mapping, cause and effect diagrams, and control charts.

Six Sigma helps in developing competitive advantage opportunities by improving the capability of business processes. It reduces process variation, which leads to a decrease in defects and an increase in the quality of products or services. This, in turn, improves profits and employee morale. By reducing waste and handling time, it also increases customer satisfaction and bottom-line results. All these improvements give a business a competitive edge over others.

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Существуют два основных метода подхода Six Sigma: Определение, Измерение, Анализ, Улучшение и Контроль (DMAIC) и Определение, Измерение, Анализ, Проектирование и Проверка (DMADV).

Используйте DMADV для:

  • Определения требований клиентов, а также ваших целей и ключевых показателей эффективности для процесса и продукта
  • Измерения производительности по отношению к требованиям клиентов
  • Анализа и определения стратегии для процесса и продукта
  • Проектирования и применения необходимых процессов для нового процесса или продукта
  • Проверки результатов и корректировки производительности
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Questions and answers
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A company that could benefit from implementing the Six Sigma framework is a manufacturing company with high defect rates. By applying Six Sigma, they could identify the root causes of these defects and implement changes to reduce them. This would lead to improved product quality, reduced waste, and increased customer satisfaction, all of which could significantly improve their bottom-line results.

Yes, there are numerous case studies that demonstrate the effectiveness of the Six Sigma framework in reducing waste and handling time. For instance, General Electric, one of the pioneers of Six Sigma, reported savings of over $2 billion during the first five years of its Six Sigma initiative. Motorola, the company that originated Six Sigma, has also reported significant savings and efficiency improvements. These case studies highlight the potential of Six Sigma in improving operational efficiency and reducing waste.

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Используйте DMAIC для:

  • Определения проблемы и стратегии процесса улучшения
  • Измерения собранных вами данных из процесса и установления состояния качества
  • Анализа собранных вами данных для выявления причин проблемы
  • Реализации и завершения плана действий по улучшению
  • Контроля за планом действий по улучшению
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Кейс-стади

Корпорация Pall

Согласно ASQ, "Процессное совершенство" корпорации Pall использует комбинацию Lean, Six Sigma, показателей на панели управления и участия команды, что обеспечивает соответствие усилий по улучшению бизнес-императивам. "Процессное совершенство" началось в пуэрто-риканском офисе Pall в 2004 году, продолжилось во Флориде в 2007 году и в Калифорнии и Европе в 2008 году.Результаты из Пуэрто-Рико показали улучшение качества продукта и процесса на 50 %, сокращение запасов вместе с 98,5 % своевременных поставок клиентам и сокращение времени цикла продукта более чем на 25 %.

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Questions and answers
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Six Sigma can be applied in the manufacturing industry in several ways. It can be used to improve product and process quality, as seen in the case of Pall Corporation where it led to a 50% improvement. It can also be used to reduce inventory and improve on-time customer deliveries, as evidenced by the 98.5% on-time delivery rate achieved by the same company. Additionally, Six Sigma can help reduce product cycle time, with Pall Corporation managing to reduce theirs by over 25%.

Implementing Six Sigma can present several challenges. These include resistance to change, lack of understanding of Six Sigma principles, inadequate training, and lack of commitment from management. Overcoming these challenges requires a strategic approach. Firstly, it's important to communicate the benefits of Six Sigma to all stakeholders and provide adequate training. Secondly, management must be committed to the process and lead by example. Lastly, it's crucial to start with small projects to demonstrate the benefits of Six Sigma before scaling up.

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Siemens VDO

Siemens VDO использует пять столпов для поддержки стратегии качества компании с целью достижения мирового лидерства в автомобильной промышленности. И Шесть Сигм - один из них. После начала внедрения подхода Шесть Сигм, Siemens VDO продемонстрировал невероятные результаты удовлетворенности клиентов. Фактически, компания получила Бронзовую награду на Международном конкурсе командного превосходства 2006 года и получила глобальное признание за использование Шести Сигм.

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Six Sigma, a methodology aimed at reducing variation and waste, played a crucial role in Siemens VDO's success. It was one of the five pillars supporting the company's quality strategy. After implementing Six Sigma, Siemens VDO saw significant improvements in customer satisfaction. This, in turn, led to their recognition at the 2006 International Team Excellence Competition, where they won the Bronze Award. The award was a testament to their effective use of Six Sigma.

The implementation of the Six Sigma approach had a significant positive impact on Siemens VDO's customer satisfaction. After the start of the Six Sigma approach, Siemens VDO demonstrated incredible customer satisfaction results. The company even won the Bronze Award in the 2006 International Team Excellence Competition and achieved global recognition for its use of Six Sigma. This suggests that the Six Sigma approach helped the company improve its quality strategy and achieve world-class leadership in the automotive industry.

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Firstsource Solution

Целью Firstsource Solutions было сократить время оборота и ускорить утверждение заявок для клиента по розничным ипотечным кредитам. Запуск проекта Шесть Сигм помог увеличить соотношение конверсии заявок в кредиты клиента Firstsource Solutions и увеличить доходы клиента на 6,9 миллиона фунтов.

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