The 'Modus Operandi' concept in 'Talking to Crazy' refers to the specific strategy that irrational people use to make others feel guilty, ashamed, afraid, or frustrated. Recognizing this strategy is crucial as it helps you remain calm, centered, and in control during interactions with such individuals. This understanding is a key step in conflict resolution as it allows you to empathize with the person, making yourself an ally rather than a threat. By calmly listening and allowing them to vent, you can guide them towards more rational ways of thinking.
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Do you often deal with bullies, manipulators, know-it-alls and other types of “crazy” in your professional life? If you reason with irrational people,...
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Step 1: Recognize that the other person can't think rationally and can't be reasoned with. Their behavior has roots in the past rather than the present moment. Step 2: Identify the person's Modus Operandi, the specific strategy they use to make you feel guilty, ashamed, afraid or frustrated. This makes you calmer, centered and more in control. Step 3: Realize that crazy behavior isn't about you but is about the other person. Use mental techniques to retain balance. Step 4: Lean in and empathize by imagining yourself undergoing the person's emotions of feeling attacked, misunderstood or defensive. Step 5: Make yourself an ally and not a threat by calmly listening to the person. Allow them to vent and take their side. Listen kindly and mirror the person to make the other person mirror you. Step 6: Guide the person to saner ways of thinking.
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