Question
A user journey flow chart can be used to identify potential issues or bottlenecks in a product's design by mapping out the steps a user would take to use a product or complete a specific task within the product. This can help identify where and when to put major decision points, and highlight any areas where users may encounter difficulties or delays.
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Another commonly used flow chart is the user journey flow, which is an essential part of product design and development. User journeys show the steps that a user would take to use a product or complete a specific task within the product. Every digital product has essential tasks that every user has to complete, and a user flow can help identify where and when to put major decision points. (Slide 6)
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