A user journey flow chart can improve the usability of a digital product by mapping out the steps a user would take to complete a specific task within the product. This helps in identifying major decision points and when and where to place them. It ensures a smooth and intuitive user experience, reducing confusion and frustration, and increasing user satisfaction and product effectiveness.
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Another commonly used flow chart is the user journey flow, which is an essential part of product design and development. User journeys show the steps that a user would take to use a product or complete a specific task within the product. Every digital product has essential tasks that every user has to complete, and a user flow can help identify where and when to put major decision points. (Slide 6)
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