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The concept of 'Time Travel' in a professional setting can be used to improve communication by setting expectations for future interactions. This involves asking individuals how they would like to be communicated with in future scenarios. By doing this, you can tailor your communication style to their preferences, which can lead to more effective and civil interactions. This method can also help to prevent misunderstandings and conflicts, as everyone is clear on how information will be conveyed moving forward.
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Do you often deal with bullies, manipulators, know-it-alls and other types of “crazy” in your professional life? If you reason with irrational people,...
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Gordon and his team, who handled IT support for litigation attorneys, repeatedly found themselves verbally abused whenever minor issues arose. The lawyers were venting their work stress on the team. In a client meeting, Gordon used a variant of "Time Travel" by asking the specific way in which they would like his team to communicate issues to them going forward. He noted the attorneys' preferences and repeated them back to double-check. Later, when a server issue came up, Gordon reminded the client of their previous agreement and to his surprise, the attorneys behaved civilly.
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