Question
Common challenges in using email as a communication tool in leadership include constant interruptions, extended workdays, intrusion on personal time, and lack of thoughtful discussions. It can also be seen as rude to ignore an email, adding to the pressure. These challenges can be overcome by setting clear email policies, such as specific times for checking and responding to emails, using 'Do Not Disturb' features during non-work hours, and encouraging more face-to-face or direct communication for complex discussions. It's also important to educate the team about the appropriate use of 'CC' and 'FYI' emails to avoid unnecessary information overload.
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In theory, email helps leaders cut down on face-to-face meetings and improve productivity. In reality, many find it ineffective and a dangerous time sink – but one they have trouble avoiding. Email interrupts work, extends the workday, intrudes on time for family and thinking and is not conducive to thoughtful discussions. CEOs are endlessly copied on For Your Information (FYI) emails and feel pressured to respond because ignoring an email seems rude.
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