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Potential obstacles a manager might face when implementing Dr. Mark Goulston's techniques could include resistance from employees who are used to traditional methods of conflict resolution, lack of understanding or misinterpretation of the techniques, and difficulty in maintaining consistency in applying the techniques. To overcome these obstacles, the manager could provide training sessions to explain the techniques and their benefits, encourage open communication for any queries or concerns, and ensure regular follow-ups to assess the effectiveness and consistency of the implementation.
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Do you often deal with bullies, manipulators, know-it-alls and other types of “crazy” in your professional life? If you reason with irrational people,...
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Don't React – Don't make their problem your responsibility. Convince yourself that it's their problem and their responsibility to manage it. Don't Respond – Don't say anything that the other person could use to make it your fault or responsibility. Don't Resuscitate – Don't give opportunities for the person to re-engage.
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