One of the effective ways to make a customer feel comfortable and open up is by asking the right, probing questions. This allows the customer to express their needs and concerns. It's also important to listen attentively to the customer's responses, showing genuine interest in their needs. Avoid dominating the conversation with information about your product or company. Instead, focus on the customer and how your product or service can meet their needs.

Asked on the following book summary:

resource preview

Little Red Book of Selling

People will only do business with others once they know them, like them, and trust them. They will buy the salesperson first, way before they even con...

Start for free ⬇️

Download and customize hundreds of business templates for free

Go to dashboard to download stunning templates

Download

book summary Preview

View all chevron_right

Question was asked on:

One of the best ways to establish rapport and get others to talk about themselves is by asking the right, probing questions. Most salespeople tend to rant continuously about their product and their company without taking time to listen to the customer's needs. If the customer is engaged by a salesperson asking the right questions, then they will reveal everything that salesperson needs to know in order to convince them of why their product is the perfect fit.

Questions and answers

info icon

One way to make a sales conversation feel more personal and less transactional is by asking the right, probing questions. This allows the customer to talk about themselves and their needs, rather than just hearing about the product and the company. By engaging the customer in this way, they are more likely to reveal everything the salesperson needs to know in order to convince them that their product is the perfect fit.

A salesperson can make a customer feel like they're not just being sold to by asking the right, probing questions and genuinely listening to the customer's needs. This approach engages the customer and allows them to reveal everything the salesperson needs to know in order to convince them of why their product is the perfect fit.

View all questions
stars icon Ask another question