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The ideas in "Talking to Crazy" have significant potential for real-world implementation. The book provides a step-by-step guide on how to deal with irrational and difficult people, which is a common scenario in both personal and professional life. The strategies include recognizing irrational behavior, identifying the person's modus operandi, empathizing with the person, and guiding them towards more rational thinking. These steps can be applied in various situations, such as dealing with a difficult coworker, managing a challenging client, or navigating a tense personal relationship.
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Do you often deal with bullies, manipulators, know-it-alls and other types of “crazy” in your professional life? If you reason with irrational people,...
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Step 1: Recognize that the other person can't think rationally and can't be reasoned with. Their behavior has roots in the past rather than the present moment. Step 2: Identify the person's Modus Operandi, the specific strategy they use to make you feel guilty, ashamed, afraid or frustrated. This makes you calmer, centered and more in control. Step 3: Realize that crazy behavior isn't about you but is about the other person. Use mental techniques to retain balance. Step 4: Lean in and empathize by imagining yourself undergoing the person's emotions of feeling attacked, misunderstood or defensive. Step 5: Make yourself an ally and not a threat by calmly listening to the person. Allow them to vent and take their side. Listen kindly and mirror the person to make the other person mirror you. Step 6: Guide the person to saner ways of thinking.
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