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An integral part of the 'KPI Dashboards (Part 1)' deck, the 'Customer Service Agent KPI Dashboard' slide effortlessly positions itself as the go-to source for insights about customer service performances. This slide places emphasis on impactful metrics such as 'first response time', 'full resolution time', 'unsolved ticket', and 'ticket resolved'. It enables a tangible way to track and measure progress. Essentially, it establishes a platform for analyzing service agent effectiveness in problem-solving, thereby providing clear insights into critical areas of customer service dynamics.
This slide is part of our KPI Dashboards (Part 1) presentation. Available in Microsoft Powerpoint, and Apple Keynote. Download using links below
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