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Synopsis

Effective decision making is impossible without Key Performance Indicators (KPIs). One important thing to know about KPIs' "behavior" is that they constantly overlap and influence each other. Lay out your lead performance indicators alongside each other with our KPI Dashboards (Part 1) presentation and instantly analyze and communicate to your team the goals that are met regularly and those that need reevaluation.

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Slide highlights

Setting up a KPI dashboard for financial metrics is an efficient way to keep track of an organization's business performance. Use this slide to reflect the results of revenue and profits measurements.

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With this slide, communicate your venture's sales KPIs and results. Essential KPIs to include here: monthly sales growth, sales opportunities created, lead conversion rate and sales targets.

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Measure and present your Project Status Report and keep your team and executives informed, using this slide. Include project timelines, budget, quality and effectiveness as your project management KPIs.

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With this slide, share your customer-centric KPIs. These include Customer Satisfaction Score, Net Promoter Score (Part 2), First Response Time, Customer Retention Rate and Service + Quality.

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Overview

A well-organized KPI dashboard ties all your performance indicators together in one place, so you can easily compare and analyze them. Because these indicators are usually divided into high-level and low-level KPIs, laying them out on a single dashboard helps to monitor the process of smaller goals flowing into bigger ones.

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Application

The experts from intelligent business performance firm, Bernard Marr & Co., list the following steps as essential when working on a KPI dashboard:

  1. Keep your dashboard to a single screen – the goal of creating a KPI dashboard is to get a quick and concise survey of the business performance and potential threats.
  2. Only include the most critical, insightful KPIs – this will force you and your team to really focus on the most important information about the venture's performance.
  3. Make the dashboard easy to navigate and understand – don't dump as much information onto one page as you possibly can and make sure to arrange the data strategically, aesthetically and logically.
  4. Concentrate on information delivery and comprehension – don't use intricate designs and don't introduce variety that doesn't provide much value, the experts recommend.
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Statistics

According to the report conducted by The KPI Institute:

  • Performance Management Systems (PMS) are used by organizations worldwide mainly at operational (49%) and strategic level (39%)
  • The most common methodology used in structuring PMS is The Balanced Scorecard , as 42% of respondents admitted to using the tool
  • 68% of respondents reported a positive impact on their business development once a KPI Framework was employed
  • 32% of the respondents stated that the most challenging aspect in performance measurement is related to identifying the right KPIs for their business
  • The survey findings (32%) highlight organizational culture as being the premier factor when it comes to facilitating the implementation of a successful performance management system
  • 33% of professionals said they integrate KPI results into their decision-making process, while support for a standardized template in which to report the implementation of decisions and initiatives only appears in 32% of cases
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