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Sinopsis

Incluso los planes de proyecto más detallados e integrales casi inevitablemente fracasan si hay omisión o incertidumbre en los roles, tareas y responsabilidades de los participantes. Para evitar esto, utilice nuestra presentación Roles y Responsabilidades del Equipo RACI. Le ayudará a incorporar la matriz RACI en los procesos de su negocio y a crear un fuerte espíritu de colaboración que amplificará y mejorará el resultado de cada proyecto.

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Questions and answers
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The RACI matrix can be used to improve project efficiency by clearly defining the roles and responsibilities of each team member. This helps to avoid confusion and ensures that everyone knows what they are supposed to do. It also promotes collaboration and improves the outcome of every project.

Some alternatives to the RACI matrix for defining roles and responsibilities include the DACI matrix (Driver, Approver, Contributor, Informed), RAPID model (Recommend, Agree, Perform, Input, Decide), and the RASCI model (Responsible, Accountable, Supportive, Consulted, Informed). Each of these models provides a different approach to defining roles and responsibilities, and the best one to use depends on the specific needs and structure of your organization.

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Destacados de la diapositiva

La matriz RACI requiere que un líder asigne si cada miembro del equipo participante es Responsable, Responsable, Consultado o Informado.

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Esta diapositiva le ayudará a explicar cómo funciona exactamente la matriz RACI dentro de la gestión de proyectos. Puede mencionar que mapea cada tarea, hito o decisión clave involucrada en la finalización de un proyecto y aclara los roles asignados.

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Para hacer que su equipo se sienta valorado y para crear una cultura de compromiso (que fomenta el alto rendimiento) añada fotos de los miembros de su equipo a cada responsabilidad. Diapositivas como esta fueron desarrolladas para ayudarle con esta tarea.

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Questions and answers
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Some common misconceptions about the RACI matrix in project management include the belief that it is overly complex, unnecessary, or that it restricts team flexibility. In reality, the RACI matrix is a simple and effective tool for clarifying roles and responsibilities within a project. It does not restrict flexibility but rather provides a clear framework for decision-making and accountability.

The RACI matrix aids in tracking project progress by mapping out every task, milestone, or key decision involved in completing a project and clarifying assigned roles. Each team member is designated as Responsible, Accountable, Consulted, or Informed for different tasks. This clear delineation of roles and responsibilities helps in tracking the progress of the project.

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Resumen

Según IBM, la matriz muestra las actividades principales como filas y los miembros participantes como columnas. Para cada miembro, un líder o gerente de proyecto indica si son responsables, responsables, consultados o informados. Para desglosarlo:

  • Responsable – este rol realiza el trabajo para completar la actividad. Solo un rol es responsable, pero otros miembros del equipo pueden ayudar si es necesario.
  • Responsable – este rol da luz verde a la finalización del entregable para cumplir con la actividad. Solo una parte es responsable de cada tarea o entregable individual.
  • Consultado – este rol es un individuo o un grupo que es consultado para proporcionar opiniones o experiencia técnica necesaria para completar una actividad o entregable. Normalmente, son expertos en la materia que están en comunicación con las personas responsables de las actividades.
  • Informado – estos miembros del equipo son notificados del progreso, la mayoría de las veces, solo cuando una tarea o entregable ya está completado.
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Questions and answers
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The RACI model manages the roles and responsibilities of a team in a project by assigning each task or deliverable to one of four roles: Responsible, Accountable, Consulted, and Informed. The Responsible role does the work to complete the activity, with help from other team members if needed. The Accountable role green lights the completion of the deliverable to fulfill the activity. The Consulted role is an individual or a group who is consulted to provide opinions or technical expertise required to complete an activity or deliverable. The Informed team members are notified of progress, most of the time, only when a task or deliverable is already completed.

In the RACI model, the role of the 'Responsible' is to do the work to complete the activity. Only one role is responsible, but other team members can help if needed.

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Aplicación

El proceso simple para crear una matriz RACI incluye los siguientes seis pasos, según CIO:

  1. Determine todas las tareas involucradas en la entrega del proyecto y enumérelas en el lado izquierdo del gráfico en orden de finalización.
  2. Identifique a todos los interesados en el proyecto y enumérelos en la parte superior del gráfico.
  3. Complete las celdas del modelo asignando quién tiene la responsabilidad, la responsabilidad y quién será consultado e informado para cada tarea individual
  4. Verifique que cada tarea tenga al menos un interesado responsable de ella.
  5. Verifique que ninguna tarea tenga más de un interesado responsable.
  6. Distribuya, discuta y acuerde la matriz RACI con sus interesados al inicio del proyecto para resolver cualquier conflicto o vaguedad.
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Questions and answers
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Not using a RACI matrix in project management can lead to confusion about roles and responsibilities, lack of accountability, and potential conflicts among team members. It can also result in tasks being overlooked or duplicated, and can make it difficult to identify who should be consulted or informed about each task. This can ultimately lead to inefficiencies, delays, and potential failures in the project.

The roles defined in a RACI matrix are: Responsible, Accountable, Consulted, and Informed. 'Responsible' is the person who does the work to complete the task. 'Accountable' is the person who is ultimately answerable for the correct and thorough completion of the task. 'Consulted' are the people who provide input into the task and 'Informed' are those who need to be kept up-to-date on progress towards task completion.

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Consejos

En 2020, el mundo transitó hacia una nueva norma, cambiando para siempre las formas en que trabajamos y nos comunicamos. La pregunta que mantuvo a muchos gerentes despiertos por la noche fue: ¿cómo responsabilizar eficazmente a un equipo remoto? Inc. enumera cuatro errores a evitar al tratar con el problema.

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Exigir alta productividad.

Los equipos remotos pueden ser bastante productivos e incluso superar a sus colegas en la oficina, pero no desde el primer día o cuando están distraídos. Los líderes que no reconocen esto, añaden a ese estrés. En su lugar, identifique las tareas de mayor prioridad en este momento y relaje el resto, dicen los expertos.

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Suponer que esto es temporal

Es probable que crisis como la COVID-19 se repitan, dicen los expertos, y cambien permanentemente cómo se realiza el trabajo en el futuro. Por eso es crucial ser bueno trabajando de forma remota. No sólo le ayudará a mantenerse productivo, sino también a seguir siendo competitivo, ya que sus competidores también están navegando el problema de tener equipos remotos responsables.

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Questions and answers
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Implementing the RACI matrix can enhance a company's competitive edge in a remote work environment by clearly defining roles and responsibilities. This can lead to improved efficiency and productivity as everyone knows exactly what they're responsible for. It also helps in avoiding confusion and overlapping of tasks. In a remote work environment, where direct communication can be a challenge, having a clear understanding of who is responsible, accountable, consulted, and informed for each task can be extremely beneficial. It can also lead to better accountability and improved team collaboration.

The RACI framework can be practically applied in managing remote teams in several ways. Firstly, it can help in clearly defining roles and responsibilities, ensuring that every team member knows what they are supposed to do. This can reduce confusion and increase efficiency. Secondly, it can help in accountability, as the framework makes it clear who is responsible for what. This can be particularly useful in a remote setting where direct supervision is not possible. Lastly, it can aid in decision-making, as the framework outlines who has the authority to make decisions. This can prevent delays and ensure smooth operation of the team.

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Prohibir el uso de cualquier herramienta no aprobada

Facebook, por ejemplo, luchó con este problema en 2020, informa Inc., ya que los empleados utilizaban herramientas no aprobadas para cumplir con las demandas. "No puedes tenerlo de ambas formas. O bien das a tus equipos los recursos que necesitan para ser eficaces o disminuyes tus expectativas", dijo David Horowitz, el CEO de Retrium, una plataforma para realizar retrospectivas en línea, a Inc.

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Questions and answers
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The RACI matrix, which stands for Responsible, Accountable, Consulted, and Informed, is a powerful tool for clarifying roles and responsibilities in a project. It helps to eliminate confusion by clearly defining who is responsible for what tasks, who is accountable for ensuring the tasks are completed, who needs to be consulted before a decision or action is taken, and who should be kept informed of progress. This ensures that everyone involved in the project knows exactly what their role is, which can greatly improve efficiency and productivity.

Not providing teams with the necessary resources can lead to several negative consequences. Firstly, it can lead to decreased productivity as employees may not be able to perform their tasks efficiently. Secondly, it can lead to frustration and low morale among team members, which can further impact productivity and overall team performance. In the case of Facebook in 2020, employees resorted to using unapproved tools to meet demands, which could potentially lead to security risks and compliance issues. Lastly, it can lead to increased turnover as employees may choose to leave the organization if they feel they are not being adequately supported.

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Dictar horas y tiempos de respuesta

Los gerentes abordan esto de manera diferente. Algunos están inundando las bandejas de entrada de correo electrónico de sus equipos, exigiendo actualizaciones y haciendo imposible que la gente vea a qué se supone que deben responder. Otros requieren una presencia en línea de 8 a 5, haciendo que los trabajadores teman alejarse de la computadora.

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Theresa Sigillito Hollema, una experta en equipos globales y directora de Interact Global, le dijo a Inc.,"La confianza entre los líderes y los miembros del equipo comienza con el líder. Debes averiguar cómo monitorear el rendimiento del trabajo, en lugar de la actividad laboral." También es una buena idea tener reuniones individuales con cada individuo, pero utilice este tiempo para aumentar el rendimiento, no para exigir actualizaciones.

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Questions and answers
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According to Theresa Sigillito Hollema, leaders can build trust with team members by focusing on the work output rather than the work activity. This involves monitoring the results of the team's efforts instead of their individual tasks. Additionally, holding one-on-one meetings with each team member can be beneficial. However, these meetings should be used as an opportunity to enhance performance, not to demand updates.

The RACI matrix can improve project outcomes by clearly defining the roles and responsibilities of each team member. This clarity reduces confusion and ensures that everyone knows what they are supposed to do and who is accountable for what. It also helps in avoiding duplication of efforts and gaps in responsibilities. By using the RACI matrix, teams can work more efficiently and effectively, leading to improved project outcomes.

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