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The book presents several innovative ideas for delivering feedback effectively. One of the key ideas is the concept of a "truth trigger". This is when the feedback hits a nerve, causing the recipient to react with denial or offense. The book suggests that this is a sign that the recipient has not fully understood the feedback, indicating a need for the deliverer to ask deeper-level questions to ensure the message is understood. Another idea is the importance of understanding the feedback before dismissing it as wrong.
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Dreading “feedback season” and afraid that you might leave your review dejected, or end the conversation on an awkward note in case you’re the reviewe...
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Feedback has undoubtedly hit a "truth trigger" when the response is outright denial and offense. But there's a strong chance the recipient just hasn't truly understood what the deliverer is trying to say. Be alert to feelings of denial and be aware that it means you need to ask deeper-level questions to be sure you're getting under the surface of the feedback. You can't say it's wrong unless you understand what's being said.
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