In der Präsentation 'Sammlung von Flussdiagrammen' ist die Folie mit dem Titel 'Service Blaupause' ein strategisches visuelles Werkzeug. Mit ursprünglichen Wurzeln in der Dienstleistungsbranche handelt es sich dabei um ein Flussdiagramm, das detailliert darstellt, wie ein Verfahren in einem bestimmten Prozess abläuft. Durch die Darstellung dieser Schritte liefert dieses Modell einen umfassenden Überblick darüber, wie ein Service durchgeführt wird, und zeigt eine klare Sequenz und mögliche Engpässe oder Ineffizienzen auf. Aufgrund seiner erweiterten Anwendung in vielseitigen Branchen ermöglicht diese Blaupause Unternehmenslernenden und angehenden Managern, betriebliche Verfahren zu erstellen, zu verstehen und zu optimieren.
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