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This slide is part of our Digital Transformation presentation. Available in Google Slides, Apple Keynote, and Microsoft Powerpoint. Get access to this and 500+ other business templates by signing up.


Immerse in the fascinating dynamics of social media in the digital transformation context, with the 'Social Media on Customer Decision Journey' slide. This insightful part of the 'Digital Transformation' presentation elucidates the various phases of a customer's decision journey in the digital era. Our analysis hones in on aspects such as initial consideration, active evaluation, and continuation of evaluation. Incorporated, too are aspects of brand monitoring and crisis management, underlining the importance of constant vigilance and rapid response in the digital space. Contemporary enthusiasts and managers would appreciate the potential of social media to amplify business outreach and success.