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Synopsis

For nearly a century, the Walt Disney Company has experienced seismic shifts and maintained its status as the world's most successful media company.

Robert Iger, Chairman and CEO of this legendary brand and a 45-year veteran in the entertainment industry, now tells his story and lays out the principles that nurture the good and manage the bad.

Read The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company to learn how to simultaneously embrace change and operate with integrity, and foster a culture of trust, creativity, and pragmatic risk-taking.

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Top 20 insights

  1. Tom Murphy and Dan Burke, who bought ABC in 1985, taught Robert Iger that true integrity – being guided by your clear sense of right and wrong – can be a secret weapon in a competitive business. In Iger's words: "The way you do anything is the way you do everything."
  2. Iger still has a note that Dan Burke handed him early in his career: "Avoid getting into the business of manufacturing trombone oil...the world only consumes a few quarts of trombone oil a year!" In other words, only invest in building things that people need.
  3. When Disney's board was considering Iger to be the new CEO, they questioned how he could be trusted when he'd been Michael Eisner's number two throughout several poor business decisions. Iger refused to rehash the past and determined to focus on the future: "You want to know where I'm going to take this company, not where it's been. Here's my plan."
  4. Relationships at the top matter. Former CEO Michael Eisner and company President Michael Ovitz constantly clashed. This undermined the trust and morale of their employees.
  5. Neither Eisner nor Ovitz ever stopped to ask how Ovitz's introduction into the team would work on the day-to-day basis. A leader must look past the short-term problem and question, "What am I really trying to solve, and does this solution make sense?"
  6. When Roseanne Barr tweeted an offensive comment about a former administration official in 2018, Iger immediately canceled her show and announced to the board: "We have to do what's right. Not what's politically correct, and not what's commercially correct. Just what's right."
  7. The successful acquisitions of Pixar and Marvel hinged on the realization that the value of the companies lay in their people. The deals were structured to ensure that Disney protect their unique corporate cultures.
  8. When Disney acquired Marvel in 2009, they put together a dossier of thousands of Marvel characters that it could mine. This included Black Panther, which became the fourth highest grossing superhero movie of all time.
  9. The acquisition of Lucasfilm required months of careful discussion with George Lucas. Disney was negotiating to be the keeper of the Star Wars legacy, with the very person who had creative control over the saga.
  10. Iger's three strategic priorities once he took over as the CEO were: 1) devote time and capital to the creation of high-quality branded content, 2) embrace technology to the fullest and treat it as an opportunity instead of a threat, and 3) become a truly global company.
  11. When Roy Disney publicly opposed Iger's ascension as CEO, Iger had to put his ego aside and stop the disruptive attacks to figure out what Roy was upset about and how to appease him. He concluded that Roy just needed to feel validated.
  12. Embrace the Japanese concept of shokunin—the endless pursuit of perfection for some greater good. For Iger, this means to take immense pride in the work you create, have the instinct to push for perfection, and the work ethic to follow through on the goal.
  13. Always make it great. When the first Star Wars movie made by Disney struggled to meet its May 2015 release date, Iger pushed it to December. He believed the financial cost of a delay was better than a movie that misses its potential.
  14. In regard to innovation and bureaucracy, Iger comments: "Companies fail to innovate because of tradition; it generates so much friction, every step of the way."
  15. In 2016, Iger backed away from a deal to acquire Twitter. He believed that issues like hate speech, fake accounts, and political messaging could be corrosive to the Disney brand. As Tom Murphy had said years earlier, "If something doesn't feel right to you, then it's probably not right for you."
  16. Trust your people. For example, the people on the job in Hong Kong are best placed to decide issues such as pricing on the local level, not the suits back at corporate HQ.
  17. By 2017, it was clear that Disney needed to reinvent itself yet again. This culminated in the bold step to launch Disney+, a direct-to-consumer streaming service.
  18. Although the introduction of Disney+ inflicted short-term damage on the bottom line as the company effectively competed with itself in its traditional businesses, it was necessary to take on short-term losses to win long-term growth.
  19. Former CEO Michael Eisner used to say: "Micromanaging is under-rated." But he could take it to the extreme and ultimately came across as petty and small-minded.
  20. Those who stay in power too long can easily become over-confident and dismiss other people's opinions. Iger cautions that when you start to believe too much in your power and importance, you lose your way.
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Some strategies for effectively communicating a company's future plan include: being clear and concise, using simple language, being honest and transparent, focusing on the future rather than the past, and demonstrating integrity and commitment. It's also important to consider the audience and tailor the communication to their needs and understanding. Additionally, using visual aids and providing examples can help to clarify complex ideas and plans.

Some potential challenges of being the 'number two' in a company could include dealing with the perception of being associated with the decisions of the 'number one', especially if those decisions are viewed negatively. There may also be challenges in terms of asserting one's own vision and ideas, particularly if they differ from those of the 'number one'. Additionally, there could be difficulties in managing relationships at the top, as indicated by the clashes between former CEO Michael Eisner and company President Michael Ovitz at Disney.

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Summary

Throughout his long and often tumultuous career, Robert Iger has developed a set of guiding principles for leadership. One of the most important is the relentless pursuit of perfection, but this must be balanced with fairness so that employees aren't afraid to make mistakes. Alongside this is his focus on integrity, the secret weapon in a competitive business. Through the acquisitions of Pixar and Marvel, Iger learned that long shots are not so long if you do your homework, and that acquisitions are really about the people rather than the product. When times get tough, focus on the future and the abilities of your people, and always be willing to curb your ego as a leader. Ultimately, be ready to innovate or die. And during that process, be prepared to suffer now in order to win later.

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Robert Iger's leadership principles greatly influenced his approach to innovation. His relentless pursuit of perfection, balanced with fairness, encouraged a culture where employees were not afraid to make mistakes, fostering an environment conducive to innovation. His focus on integrity helped him gain a competitive edge. Through the acquisitions of Pixar and Marvel, he learned the importance of thorough research and the value of people over product, which influenced his innovative strategies. His ability to focus on the future and the abilities of his people, and his willingness to curb his ego, allowed him to drive innovation. His readiness to innovate or face failure, and his preparedness to endure short-term difficulties for long-term success, also shaped his innovative approach.

Robert Iger achieved several key successes as CEO of Disney. He developed a set of guiding principles for leadership, focusing on the relentless pursuit of perfection, fairness, and integrity. He also successfully acquired Pixar and Marvel, demonstrating his belief that long shots are not so long if you do your homework, and that acquisitions are really about the people rather than the product. He emphasized the importance of focusing on the future and the abilities of your people during tough times, and always being willing to curb your ego as a leader. He also stressed the need to innovate or die, and to be prepared to suffer now in order to win later.

Robert Iger's leadership principles greatly influenced his approach to dealing with challenges. His relentless pursuit of perfection, balanced with fairness, allowed him to create an environment where employees were not afraid to make mistakes. His focus on integrity served as a secret weapon in a competitive business. Through the acquisitions of Pixar and Marvel, he learned the importance of doing thorough research and understanding that acquisitions are more about the people than the product. In tough times, he focused on the future and the abilities of his team, and was always willing to curb his ego. He understood the need to innovate or face failure, and was prepared to endure hardships in the short term for long-term success.

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Pursuit of perfection

Robert Iger joined ABC as a studio television supervisor in 1974 and soon transferred to ABC Sports, then led by Roone Arledge. Arledge had a simple mantra, but one that had a profound impact on Iger: Do what you need to do to make it better. This mantra became the basis of what Iger identifies as one of the key qualities of leadership—the relentless pursuit of perfection.

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Robert Iger's leadership contributed to the Walt Disney Company's success through his relentless pursuit of perfection. This was a key quality he identified in leadership, which he learned from his time at ABC Sports under Roone Arledge. His mantra of doing what you need to do to make it better had a profound impact on his leadership style and ultimately on the success of the Walt Disney Company.

The specific challenges and opportunities faced by Robert Iger during his tenure as CEO of the Walt Disney Company are not detailed in the provided content. However, based on his mantra of relentless pursuit of perfection, it can be inferred that he likely faced challenges related to maintaining high standards and continuously improving the company. Opportunities may have included leveraging new technologies or markets to expand the company's reach and influence.

Robert Iger's leadership greatly influenced the direction of the Walt Disney Company. His relentless pursuit of perfection, a quality he learned from Roone Arledge at ABC Sports, became a key aspect of his leadership style. This mantra guided his decisions and strategies, pushing the company to constantly strive for improvement and excellence.

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Shokunin

The pursuit of perfection is less a set of rules and more a mindset. Rather than striving for perfectionism at all costs, Iger sees the pursuit of perfection as creating an environment in which you refuse to accept mediocrity and never make excuses for something being "good enough." Never say, "I don't have the time or the energy to do X." If you are in the business of making things, then make things great.

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The question is broad and can have multiple answers depending on the industry and the definition of 'perfection'. However, some companies that are often cited for their high-quality products or services include Apple for its innovative and user-friendly technology products, Four Seasons for its exceptional hospitality services, and Toyota for its reliable and efficient vehicles. These companies have consistently strived for excellence and have set high standards in their respective industries.

Businesses can balance the pursuit of perfection with the need to meet deadlines and targets by creating an environment that refuses to accept mediocrity and never makes excuses for something being 'good enough'. They should never say, 'I don't have the time or the energy to do X.' If they are in the business of making things, then they should strive to make things great.

One way to manage the stress and pressure associated with the pursuit of perfection is to shift your mindset. Instead of striving for perfectionism at all costs, create an environment where you refuse to accept mediocrity and never make excuses for something being 'good enough'. If you are in the business of making things, then make things great. It's also important to take care of your mental and physical health, take breaks when needed, and seek support from others when the pressure becomes too much.

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In 2013, while in Tokyo, Iger met master sushi chef Jiro Ono. Even in his 80s, Ono said he was still working on perfecting his art. The master chef embodied the Japanese concept of shokunin—the endless pursuit of perfection for some greater good. For Iger, this means taking immense pride in the work you create, having the instinct to push to make it better, and the work ethic to follow through on the goal.

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1. Embrace Change: The business world is constantly evolving. To stay ahead, entrepreneurs and managers must be open to change and be willing to adapt their strategies accordingly.

2. Operate with Integrity: Honesty and transparency are crucial in business. Leaders should strive to maintain high ethical standards and foster a culture of trust within their organizations.

3. Pursuit of Perfection: Inspired by sushi chef Jiro Ono, Robert Iger emphasizes the importance of taking pride in one's work and continuously striving for improvement. This relentless pursuit of perfection can drive a business towards success.

A manufacturing company can apply the principle of shokunin by fostering a culture of continuous improvement and taking immense pride in the work they create. This could mean constantly refining processes, investing in employee training, and striving for the highest quality in their products. It also involves having the instinct to push to make things better and the work ethic to follow through on the goal. This relentless pursuit of perfection can lead to greater efficiency, higher quality products, and ultimately, a more successful business.

The theme of shokunin, as presented in 'The Ride of a Lifetime', is highly relevant to contemporary issues and debates. In today's fast-paced and competitive world, the concept of shokunin, which embodies the endless pursuit of perfection for some greater good, is a reminder of the importance of dedication, craftsmanship, and integrity in one's work. It encourages individuals and organizations to strive for excellence and continuous improvement, not just for personal gain, but for the betterment of society as a whole. This can be applied to various contemporary debates, such as those around work-life balance, corporate social responsibility, and the role of businesses in society.

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Allow failure

However, there can be a downside to the pursuit of perfection. Those working for Arledge strove to meet his exacting standards, but he had no patience for excuses and would quickly turn on people he felt were falling short. Iger believes there is a delicate balance between demanding your people to perform their best versus paralyzing them by the constant fear of failure.

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The delicate balance between demanding your people to perform their best and not paralyzing them with the constant fear of failure is a crucial aspect of leadership. Leaders should set high standards and expectations, but also create an environment where mistakes are seen as opportunities for learning and growth, not as failures. This encourages employees to take risks and innovate, without the fear of punitive consequences if they fail. It's about fostering a culture of continuous improvement, where striving for perfection is encouraged, but not at the cost of creativity and initiative.

Yes, there are several companies that have successfully implemented the practices outlined in the book 'The Ride of a Lifetime'. One notable example is the Walt Disney Company itself. Under the leadership of Robert Iger, the company embraced change, operated with integrity, and strived for perfection, which are some of the key principles outlined in the book. Other companies, while not directly mentioned in the book, have also adopted similar principles to guide their operations and have seen significant success as a result.

A small business can use the key topics covered in "The Ride of a Lifetime" to grow by embracing change, operating with integrity, and striving for excellence. These principles, as laid out by Robert Iger, can guide a small business through challenges and towards success. Embracing change can help a business adapt to market shifts and stay relevant. Operating with integrity builds trust with customers and partners. Striving for excellence pushes a business to continuously improve and deliver high-quality products or services. However, it's important to balance high standards with a supportive environment that doesn't paralyze employees with the fear of failure.

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One step toward this balance is to recognize that everyone messes up sometimes, and to own up to your own mistakes. By setting the example that it's okay to get things wrong if you learn from your mistakes, you instill trust and encouragement in others. Excellence and fairness don't have to be mutually exclusive.

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The themes in "The Ride of a Lifetime" are highly relevant to contemporary issues and debates. The book discusses the importance of embracing change, operating with integrity, and learning from mistakes. These are timeless principles that are applicable in today's rapidly changing business environment. The book also emphasizes the importance of balance between excellence and fairness, which is a significant topic in today's discussions on corporate culture and leadership.

The ideas in "The Ride of a Lifetime" have significant potential to be implemented in real-world scenarios. The book provides valuable insights into leadership, decision-making, and corporate management, which can be applied in various business contexts. The principles of embracing change, operating with integrity, and learning from mistakes, as highlighted in the book, are universally applicable. However, the effectiveness of these principles would depend on the specific circumstances and the individual's ability to adapt and apply them appropriately.

A small business can use the key topics covered in "The Ride of a Lifetime" to grow by embracing change, operating with integrity, and learning from mistakes. These principles, as outlined by Robert Iger, can guide a small business through challenges and towards success. Embracing change can help a business adapt to new market conditions and opportunities. Operating with integrity builds trust with customers, employees, and partners. Learning from mistakes allows a business to improve and avoid repeating the same errors in the future.

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Make it great

To this day, Iger holds to the pursuit of perfection, even when the stakes are high. Movie studios can get locked into release dates and let that have an impact on creative decisions. Disney acquired Lucasfilm in late 2012 and was planning to release the first of its Star Wars/ movies in May 2015. But early script delays and other production problems meant shooting didn't even begin until spring 2014.

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Robert Iger, during his tenure as CEO of Disney, implemented several innovative and surprising ideas. One of the most notable was the acquisition of Lucasfilm in 2012, which brought the Star Wars franchise under Disney's umbrella. This move was seen as a bold and innovative step, as it expanded Disney's portfolio and reach. Iger also upheld the pursuit of perfection, even under high stakes. He was known for not letting release dates impact creative decisions, a move that was seen as surprising in an industry often driven by timelines.

Startups can learn from Disney's approach by understanding the importance of not compromising on quality even when faced with deadlines. Disney, under the leadership of Robert Iger, has shown that it is crucial to pursue perfection, even when the stakes are high. This can mean delaying product releases or launch dates to ensure the final product meets the company's standards. Startups can apply this by being flexible with their timelines and prioritizing quality over speed.

After acquiring Lucasfilm in 2012, Disney faced several challenges. One of the major challenges was the production problems and script delays for the first Star Wars movie they planned to release in May 2015. The shooting didn't even begin until spring 2014, which was a significant delay. Disney overcame these challenges by sticking to their pursuit of perfection, not allowing release dates to impact their creative decisions. They took the necessary time to ensure the quality of the movie, even if it meant pushing back the release date.

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Rather than compromise on the quality of the movie, Iger pushed the release date back to December, even though the delay represented a hit to the studio's bottom line.

Integrity—always

In 1985, ABC was sold to Capital Cities Communications. Its owners, Tom Murphy and Dan Burke, had created a culture of decency. Under their tutelage, Iger learned that true integrity, which means being guided by your clear sense of right and wrong, can be a secret weapon in a competitive business.

For Iger, success depends on setting a high ethical standard for everything: "The way you do anything is the way you do everything." This standard goes beyond treating people well to include hiring for good. This means hiring people with the same strong ethical compass, not just those who are good at what they do professionally.

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The lessons from "The Ride of a Lifetime" can be applied in today's business environment in several ways. Firstly, it emphasizes the importance of setting high ethical standards in all aspects of business. This includes not only treating people well but also hiring individuals with a strong ethical compass. Secondly, it highlights the need to embrace change and operate with integrity, which are crucial in today's rapidly evolving business landscape. Lastly, it underscores the value of resilience and adaptability in the face of challenges and uncertainties.

'The Ride of a Lifetime' by Robert Iger has influenced corporate strategies and business models by emphasizing the importance of setting high ethical standards in all aspects of business. The book suggests that the way a company does anything is indicative of how it does everything. This principle has guided many businesses to focus on hiring individuals with a strong ethical compass, not just those who are good at what they do professionally. This approach has led to a shift in hiring strategies and overall business models, placing a greater emphasis on ethics and integrity.

In his book 'The Ride of a Lifetime', Robert Iger presents several innovative ideas. One of the key ideas is the importance of setting a high ethical standard in everything you do. This includes not only treating people well but also hiring individuals who share the same strong ethical compass. Iger also emphasizes the need to embrace change and operate with integrity, which have been guiding principles for his successful leadership of the Walt Disney Company.

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No second chances

Integrity must seep into every part of the business, and sometimes this means making tough decisions quickly and decisively. In 2017, ABC brought the show Roseanne back to prime-time TV and it promptly received very high ratings. The show's outspoken star, Roseanne Barr, had began to make certain controversial remarks. In late May 2018, she tweeted an offensive comment regarding a former administration official. Iger's reaction was swift: "We have to do what's right. Not what's politically correct, and not what's commercially correct. Just what's right." He immediately demanded Roseanne to apologize and informed her that ABC would be making an announcement canceling the show.

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The principle of integrity challenges existing paradigms or practices in the field of business by demanding honesty and transparency in all operations, even when it's not commercially or politically beneficial. It requires businesses to make tough decisions that uphold their core values, even if it means sacrificing short-term gains. For instance, a company with high integrity would not hesitate to cancel a highly-rated show if its star makes offensive remarks, as it prioritizes doing what's right over commercial success.

The case of Roseanne Barr is a prime example of how business decisions can be influenced by ethical considerations. When Roseanne Barr, the star of the show 'Roseanne', made offensive remarks, the CEO of Walt Disney Company, Robert Iger, made a swift decision to cancel the show, despite its high ratings. This decision, although not commercially beneficial, was made to uphold the integrity of the company. It sends a strong message that businesses should not compromise their values for commercial success. This case also highlights the importance of swift and decisive action when dealing with controversies. It shows that businesses should be prepared to make tough decisions when their values are at stake.

The principles laid out in The Ride of a Lifetime have significant potential to be implemented in real-world scenarios. These principles, which include embracing change, operating with integrity, and making tough decisions quickly and decisively, are universally applicable in the business world. For instance, the principle of integrity was demonstrated when the CEO of Disney, Robert Iger, made a swift decision to cancel a popular show due to controversial remarks made by its star. This shows that these principles are not just theoretical but can guide real-world business decisions.

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Iger was undeterred by what the financial repercussions would be. In his email to the Disney board the same morning, Iger stated: "Demanding quality and integrity from all of our people and of all of our products is paramount, and there is no room for second chances, or for tolerance when it comes to an overt transgression that discredits the company in any way."

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A company in a traditional sector like manufacturing or retail can apply the 'no tolerance for overt transgressions' approach by setting clear expectations for quality and integrity from all employees and products. This could involve implementing strict quality control measures, establishing a code of conduct for employees, and taking immediate action against any violations. It's important to communicate these standards and expectations to all stakeholders, including employees, suppliers, and customers. This approach can help to maintain the company's reputation and credibility in the market.

The principles laid out in "The Ride of a Lifetime" have significant potential for real-world implementation. The book emphasizes the importance of demanding quality and integrity, which are universally applicable principles in any business scenario. Furthermore, the book's focus on embracing change and operating with integrity are crucial for navigating the rapidly evolving business landscape. However, the effectiveness of these principles would depend on the specific context and the commitment of the individuals involved.

The no tolerance for overt transgressions" principle presented in "The Ride of a Lifetime" challenges existing paradigms or practices in business ethics by setting a high standard of integrity and quality. This principle implies that any action that discredits the company in any way is unacceptable, regardless of its potential financial repercussions. This stance is a departure from traditional business practices where financial gain often takes precedence over ethical considerations. It emphasizes the importance of maintaining a company's reputation and integrity above all else.

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Fire fairly

This focus on fairness must carry over even into firing people—one of the hardest things to do as a boss. There's no good playbook for how to fire someone, but Iger has developed an internal set of rules, based on the notion of integrity.

Always do it in person, not over the phone or by email, and don't push the task off onto someone else. You must have the honesty to look someone in the eye and tell them the reasons why you are making this decision about them. Explain clearly and concisely what isn't working and why you don't think it will change. There is no way to avoid the conversation being painful, but the best you can do is to make it honest.

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"Don't manufacture trombone oil"

In 1988, Murphy and Burke made Iger the president of ABC Entertainment. To Iger, this felt like taking a big leap without a parachute. He recognized that you can't fake what you don't know, especially in a creative industry, and decided to be honest with those who reported to him. It paid off: in the ensuing months, he swiftly climbed up a steep learning curve.

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Early on, Burke handed Iger a note that read, "Avoid getting into the business of manufacturing trombone oil....the world only consumes a few quarts of trombone oil a year!" In other words, don't put a lot of energy and time into projects that won't give much back. Iger still has that piece of paper.

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Having the trust of bosses like Murphy and Burke soon gave Iger the courage to take risks. He learned that if you do your homework, long shots aren't usually as long as they seem.

Not the craziest idea

In the mid-1990s, Disney had a co-production and distribution deal with Pixar, but the tension between then-Disney CEO Michael Eisner and Steve Jobs at Pixar led to the two companies acrimoniously parting ways in 2004. Once it was announced in early 2005 that Iger would be taking over as the next CEO of Disney, he decided that one of his first tasks was to repair the relationship with Pixar, which meant building a new relationship with Steve Jobs.

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Robert Iger's pragmatic risk-taking played a significant role in his success as CEO of Disney. One of the key examples of this was his decision to repair the relationship with Pixar after taking over as CEO. Despite the previous tension between Disney and Pixar, Iger recognized the value of Pixar's creative output and the potential benefits of a strong partnership. This decision was a risk, given the acrimonious history, but it was a calculated one, based on a clear understanding of the potential rewards. This approach to risk-taking, which combines boldness with careful analysis and planning, was a hallmark of Iger's tenure at Disney and a key factor in his success.

Yes, there are several examples of companies that have successfully repaired strained business relationships. One such example is Apple and IBM. In the 1980s, Apple ran an ad campaign portraying IBM as the enemy. However, in 2014, they announced a partnership to create business apps for iPhones and iPads. Another example is Microsoft and Sun Microsystems. They had a decade-long dispute over Java, a programming language developed by Sun. In 2004, they settled their differences and announced a collaboration to make their products work better together.

Robert Iger's experience at Disney underscores the importance of relationship-building in business. When he took over as CEO, one of his first tasks was to mend the strained relationship with Pixar, which had been damaged due to disagreements between the previous Disney CEO and Steve Jobs. Iger understood that maintaining a positive relationship with Pixar was crucial for Disney's success. His efforts to rebuild the relationship eventually led to Disney's acquisition of Pixar, which has been a significant contributor to Disney's growth and success. This example demonstrates that building and maintaining strong relationships can lead to fruitful partnerships and business growth.

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Iger had the idea that technological change meant that, sooner or later, people would want to watch TV on their computers. He therefore took a risk and pitched the idea to Jobs, who turned out to have been tinkering with the same idea. Five months later, Iger stood on stage with Jobs at Apple's launch of its video iPod, announcing that five Disney shows would be available to download on iTunes. The speed with which this happened helped to convince Jobs that Disney was becoming a forward-looking company.

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After he formally became CEO, Iger told the board that Disney Animation—the heart of the Disney brand—was in trouble. They had three choices: try to turn it around under its current management, or bring in new talent to turn it around, or buy Pixar. Many board members deeply opposed to the idea of buying Pixar, but Iger won enough backing to explore the idea. When he broached it with the head of Pixar, Jobs said: "You know, that's not the craziest idea in the world."

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Iger's approach to change and integrity played a significant role in his success as CEO of Disney. He was not afraid to make bold decisions, such as the potential acquisition of Pixar, despite opposition. He recognized the need for change within Disney Animation and took steps to address it. His integrity was evident in his transparent communication with the board about the challenges and potential solutions. This approach allowed him to gain the trust and support necessary to explore innovative solutions and ultimately guide Disney through significant shifts.

Pragmatic risk-taking, as demonstrated by Iger's decision to buy Pixar, can have several implications. Firstly, it can lead to significant growth and innovation. In this case, the acquisition of Pixar revitalized Disney Animation, which was struggling at the time. Secondly, it can lead to the acquisition of new talent and resources, as Pixar brought with it a team of skilled animators and a wealth of intellectual property. Lastly, it can also lead to increased market share and competitiveness in the industry. However, it's important to note that such decisions also come with potential downsides, such as financial risk and the challenge of integrating different corporate cultures.

The principles laid out by Robert Iger in 'The Ride of a Lifetime' can be applied to other businesses or industries in several ways. Firstly, embracing change is crucial in any industry. Businesses should be open to new ideas and strategies, even if they seem risky or unconventional. Secondly, operating with integrity is universally applicable. This involves being honest, transparent, and ethical in all business dealings. Lastly, Iger's approach to problem-solving, such as his decision to buy Pixar when Disney Animation was struggling, shows the importance of innovative thinking and bold decision-making in business.

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They sealed the deal in 2006. Iger had done his homework. Not only did her recognize how both brands would benefit, but he also built a relationship with Jobs and convinced him that Disney could protect Pixar's culture.

Maintain the value

The Pixar acquisition was the first step in rebuilding Disney. The entertainment business continued to transform rapidly, and it was essential to keep taking risks and keep up with the times. Disney's next target was Marvel, a much "edgier" company whose fans might be horrified by a link with Disney. Iger recognized that preserving the Marvel culture would be paramount to its success and brand loyalty.

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The same awareness came into play when Iger approached George Lucas to buy Lucasfilm. Disney was negotiating to be the keeper of the Star Wars legacy, with the very person who had creative control over the saga. They finally signed the deal in October 2012 after many months of careful negotiation.

Finding Wakanda

At the time of the Marvel purchase, other studios owned the rights to characters like Spiderman. However, the Disney team had done its research and put together a dossier of thousands of Marvel characters that it could mine—including Black Panther, which went on to be the fourth highest grossing superhero movie of all time.

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Disney's acquisition of Marvel was a strategic move that expanded Disney's portfolio of intellectual properties. This acquisition allowed Disney to leverage Marvel's vast array of characters, many of which were not well-known at the time, and turn them into successful franchises. This strategy has broader implications in the business world, demonstrating the value of intellectual property and the potential for success when a company can effectively leverage these assets. It also shows the importance of strategic acquisitions in expanding a company's reach and capabilities.

Some key takeaways from "The Ride of a Lifetime" that entrepreneurs or managers could apply to their own business strategies include:

1. Embrace change: The book emphasizes the importance of being open to change and being able to adapt to new situations. This is crucial in the business world where the landscape is constantly evolving.

2. Operate with integrity: Robert Iger stresses the importance of operating with integrity. This means being honest, transparent, and ethical in all business dealings.

3. Do your research: The book highlights the importance of thorough research before making major business decisions. This is evident from the example of Disney's acquisition of Marvel, where they had done extensive research on the characters they could use.

Yes, there are several examples of companies that have successfully implemented the practice of extensive research before a major purchase. One such example is Microsoft's acquisition of LinkedIn. Microsoft conducted thorough research and analysis to understand LinkedIn's business model, user base, and potential for growth before making the purchase. Another example is Amazon's acquisition of Whole Foods. Amazon conducted extensive research to understand the grocery market, Whole Foods' customer base, and the potential synergies between the two companies before making the acquisition.

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The demands of leadership

There are many aspects to strong and effective leadership. One of the most important is to realize that relationships at the top matter. In 1995, then-CEO Michael Eisner brought in Michael Ovitz to be President of the Walt Disney Company, and it quickly became apparent that this was a mistake. Ovitz still acted like an independent agent, not someone who operated a diverse collection of businesses within a large corporation.

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Companies might face several obstacles when applying the leadership concepts from "The Ride of a Lifetime". One potential obstacle could be resistance to change. Leaders might find it challenging to implement new strategies or concepts if their teams are resistant to change. This can be overcome by fostering a culture of openness and adaptability, and by clearly communicating the benefits of the new leadership concepts. Another obstacle could be a lack of alignment between the leadership and the rest of the organization. This can be overcome by ensuring that the leadership concepts are clearly communicated and understood at all levels of the organization. Finally, companies might struggle with maintaining integrity while pursuing growth and success. This can be overcome by establishing and adhering to strong ethical standards.

Yes, there are several companies that have successfully implemented the leadership practices outlined in "The Ride of a Lifetime". One notable example is the Walt Disney Company itself. Under the leadership of Robert Iger, the company embraced change, operated with integrity, and prioritized relationships at the top. This approach helped the company navigate through significant shifts in the industry and maintain its position as a leading entertainment company. Another example is Apple Inc., which has also demonstrated a commitment to these principles, particularly in its approach to innovation and its emphasis on integrity.

The Ride of a Lifetime presents a unique perspective on leadership, challenging traditional paradigms by emphasizing the importance of relationships at the top and the ability to adapt to change. It suggests that a leader should not act as an independent agent, but rather as someone who operates a diverse collection of businesses within a large corporation. This challenges the conventional view of a leader as a solitary figure, highlighting the need for collaboration and adaptability in leadership roles.

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The two men constantly clashed, undermining the trust and morale of those working for them. They never stopped to ask the hard questions about how this set-up would work to begin with. A leader has to look past the near-term problem and ask, "What am I really trying to solve, and does this solution make sense?"

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Startups can utilize the strategies and insights provided in The Ride of a Lifetime in several ways. Firstly, they can learn the importance of embracing change and being adaptable, which is crucial for startups as they often operate in fast-paced and unpredictable environments. Secondly, the book emphasizes the importance of operating with integrity, which can help startups build trust with their stakeholders. Lastly, the book encourages leaders to look past near-term problems and focus on long-term solutions, which can help startups make strategic decisions that foster growth and success.

The principles outlined in The Ride of a Lifetime can be applied to contemporary business challenges in several ways. Firstly, embracing change is crucial in today's rapidly evolving business landscape. Businesses need to be adaptable and open to new ideas and technologies. Secondly, operating with integrity is key. This involves being honest, transparent, and ethical in all business dealings. Lastly, leaders need to look past immediate problems and consider the bigger picture. This involves strategic thinking and long-term planning.

Some key leadership lessons from Robert Iger's tenure as CEO of the Walt Disney Company include the importance of embracing change, operating with integrity, and looking past near-term problems to understand the bigger picture. Iger demonstrated the ability to ask hard questions and make decisions that made sense in the long term, even if they were difficult in the short term. He also showed the importance of avoiding internal clashes that can undermine trust and morale.

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Forward focus

Effective leadership also means not giving in to pessimism, which is ruinous to morale. Fearing calamity is not a good way to motivate people. It is much better to embrace optimism—not saying all is well when it is not, but rather making it clear that you believe your team is capable of steering toward the best outcome. Optimism is a kind of pragmatic enthusiasm for what people can achieve.

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One manifestation of this is to focus on the future. When Iger was being considered to take over from Eisner, the board repeatedly asked why they should trust him when he'd been Eisner's number two through several poor business decisions. Iger told the board he couldn't do anything about the past; "You want to know where I'm going to take this company, not where it's been. Here's my plan."

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Curb the ego

As a leader, you cannot let your ego get in the way of making the best possible decisions. Board member Roy Disney, Walt Disney's nephew, had very publicly and vehemently opposed Iger's taking over as CEO. Once appointed, Iger had to put his ego aside and figure out what was making Roy so angry and how to appease him, or else the disruptive attacks would continue. He concluded that Roy needed to feel validated, so he made him an emeritus board member with special event privileges.

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A company in a traditional sector can apply the leadership approaches discussed in 'The Ride of a Lifetime' by embracing change, operating with integrity, and putting ego aside when making decisions. This involves understanding the concerns and needs of all stakeholders, including those who may initially oppose certain decisions. Leaders should strive to validate these concerns and find ways to appease them, thereby preventing disruptive attacks. Additionally, leaders should be open to innovation and new ideas, even if they challenge the status quo.

A small business can apply the leadership principles discussed in "The Ride of a Lifetime" to facilitate growth by embracing change, operating with integrity, and putting ego aside when making decisions. These principles can guide a small business through challenges and changes. For instance, a leader should be open to new ideas and be willing to adapt to changing market conditions. Operating with integrity means being honest and transparent in all business dealings, which can build trust with customers and employees. Lastly, a leader should not let their ego interfere with decision-making. They should be willing to listen to others and consider different perspectives to make the best possible decisions for the business.

Yes, there are several examples of companies that have successfully managed internal conflicts. One notable example is Ford Motor Company. In the late 2000s, Ford was facing internal conflicts and a financial crisis. The CEO, Alan Mulally, managed to turn the company around by fostering a culture of openness and accountability. He encouraged team members to voice their concerns and challenges, which helped to resolve internal conflicts and steer the company towards success. Another example is Satya Nadella's leadership at Microsoft. He took over at a time when the company was facing internal conflicts and a lack of innovation. Nadella managed to change the company culture, focusing on collaboration and innovation, which led to a significant turnaround for Microsoft.

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Know when to go

The final key to effective leadership is not holding on for too long. When one person has a lot of power, it becomes harder to keep how they wield that power in check. Over-confidence becomes a liability as you start to be dismissive of others' opinions. When you start to entrust too much in your own power and importance, you lose your way.

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The leadership ideas in "The Ride of a Lifetime" have significant potential to be implemented in real-world scenarios. The book provides valuable insights into effective leadership, such as the importance of not holding onto power for too long, and the dangers of over-confidence and dismissiveness. These principles can be applied in various contexts, from corporate management to team leadership in any field. However, the implementation of these ideas would require self-awareness, humility, and a willingness to adapt and change.

The book 'The Ride of a Lifetime' does not provide specific case studies or examples. Instead, it offers insights and lessons learned from Robert Iger's tenure as CEO of the Walt Disney Company. One of the key lessons is about the dangers of holding onto power for too long. Overconfidence can lead to dismissiveness of others' opinions and an over-reliance on personal power and importance, which can ultimately lead to a loss of direction. This lesson has broader implications for leadership in any context, emphasizing the importance of humility, openness to feedback, and knowing when to step aside.

A small business can use the leadership principles covered in The Ride of a Lifetime to grow by embracing change, operating with integrity, and not holding onto power for too long. Embracing change allows the business to adapt to new market conditions and customer needs. Operating with integrity builds trust with customers, employees, and partners. Not holding onto power for too long ensures that fresh ideas and perspectives are brought into the business, preventing over-confidence and dismissiveness of others' opinions.

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Value people

Effective management starts by recognizing that the true value of a business, especially one in the creative industry, is its people.

No guesswork

Company culture is made up of a lot of aspects, but it can be shaped most effectively by leadership that conveys priorities clearly and repeatedly. A great manager takes the guesswork out of people's day-to-day by being clear about priorities: this is where we want to be, and this is how we get there.

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Pragmatic risk-taking refers to the idea of taking calculated risks in business or any other venture. It's about making decisions that have potential for significant positive outcomes, while also being aware of and prepared for possible negative consequences. This concept is not about reckless gambles, but rather about making informed decisions based on thorough analysis and strategic planning. In "The Ride of a Lifetime", this might refer to the strategic decisions made by the leadership in guiding the company through various challenges and opportunities.

In 'The Ride of a Lifetime', Robert Iger, the CEO of Walt Disney Company, exemplifies effective leadership through his clear and consistent communication of priorities. He believes that a great manager can shape the company culture by removing the guesswork from employees' day-to-day tasks. By clearly stating where the company wants to be and how to get there, he provides a roadmap for success. This approach not only ensures everyone is aligned and working towards the same goals, but also fosters a culture of transparency and trust. The broader implication is that clear communication and strong leadership can drive a company's success and navigate it through changes and challenges.

A small business can use the leadership strategies discussed in "The Ride of a Lifetime" to clearly convey its priorities by adopting a clear and consistent communication style. The leadership should articulate the company's goals and the strategies to achieve them. This removes ambiguity and provides a clear direction for the team. Regular meetings and updates can be used to reinforce these priorities and ensure everyone is aligned. It's also important to lead by example, demonstrating commitment to these priorities through actions.

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Iger's three strategic priorities once he took over as CEO were: 1) to devote time and capital to the creation of high-quality branded content, 2) to embrace technology to the fullest, seeing it as an opportunity, not a threat, and 3) to become a truly global company.

Don't be petty

It is OK to sweat the details to some extent. Eisner used to say, "Micromanaging is under-rated." It can show how much you care, and excellence is often a collection of small things. But when taken to extremes—as when Eisner proudly pointed out that he had chosen the types of lamps used in a hotel lobby—it can come across as petty and small-minded.

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The ideas from "The Ride of a Lifetime" can be implemented in real-world scenarios in several ways. Firstly, embracing change is crucial in any business environment. This could mean adapting to new technologies, market trends, or customer behaviors. Secondly, operating with integrity is another key principle. This involves being honest, transparent, and ethical in all business dealings. Lastly, attention to detail is important, but it should not be taken to extremes. It's about showing care and striving for excellence without becoming petty or small-minded.

1. Embrace change: The business environment is constantly evolving, and successful managers must be willing to adapt and innovate.

2. Operate with integrity: Ethical conduct is crucial in maintaining trust within the organization and with stakeholders.

3. Attention to detail: While micromanaging can be detrimental, showing concern for the small aspects of a business can demonstrate your commitment and can contribute to overall excellence.

4. Balance: It's important to strike a balance between focusing on details and not becoming petty or small-minded.

A company might face several obstacles when trying to implement the 'sweating the details' approach. Firstly, it could lead to micromanagement, which might stifle creativity and innovation. Employees might feel overly controlled and not have the freedom to explore new ideas. Secondly, it could lead to a focus on the minutiae at the expense of the bigger picture. This could result in missed opportunities and a lack of strategic direction. To overcome these obstacles, a balance must be struck between attention to detail and allowing room for creativity and strategic thinking. It's important to sweat the details where it matters, but also to trust employees and give them the freedom to innovate and think strategically.

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Hong Kong can figure it out

A good manager also trusts his/her people. Early in his tenure as CEO, Iger was asked to join a meeting about ticket pricing at the soon-to-be-opened theme park in Hong Kong. He canceled the meeting, saying that the people actually on the job in Hong Kong didn't need HQ to tell them how to price things, they should be able to figure it out for themselves. And if they couldn't, then they shouldn't be on this job.

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Innovate or die

By the turn of the century, the entertainment industry was changing at lightning speed, and every traditional media company was operating out of fear rather than courage and trying to build walls to protect the old ways of doing things. Disney made a series of bold acquisitions, but by 2017, it was clear that the company needed to reinvent itself yet again. It was a case of innovating for survival. Could high-quality, branded products still be valuable in a changing marketplace? Could Disney adapt to the new habits of entertainment consumption and use new technology as a tool for growth?

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In mid-2017, the heads of each of the company businesses made presentations to the board describing the level of disruption they were facing, culminating in a recommendation to buy a controlling stake in the streaming technology company BAMTech, and use it to launch Disney+. This was a huge step, as Disney would become a distributor of its own content, direct to consumers without intermediaries.

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The strategy of becoming a distributor of one's own content challenges existing practices in the media industry by disrupting traditional distribution channels. Traditionally, media companies have relied on third-party distributors to get their content to consumers. By becoming a distributor of its own content, a company can bypass these intermediaries, giving it more control over its content and potentially increasing its profit margins. However, this strategy also comes with its own set of challenges, such as the need to invest in and maintain a distribution platform, and the risk of alienating third-party distributors.

The strategies outlined in "The Ride of a Lifetime" have significant potential to be implemented in other industries. The book emphasizes the importance of embracing change, operating with integrity, and being willing to take calculated risks. These principles are universally applicable and can be beneficial in any industry. For instance, the strategy of becoming a distributor of its own content, as Disney did with Disney+, can be applied in industries like publishing or music where companies traditionally rely on intermediaries. However, the specific implementation would depend on the unique characteristics and challenges of each industry.

'The Ride of a Lifetime' relates to contemporary debates about content distribution and streaming technology through its discussion of Disney's strategic shift towards direct-to-consumer content distribution. The book details how Disney acquired a controlling stake in the streaming technology company BAMTech to launch Disney+, thereby becoming a distributor of its own content without intermediaries. This move is reflective of the broader industry trend towards streaming and direct content distribution, a topic of ongoing debate in the media industry.

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Suffer now, win later

Launching a new streaming service like Disney+ was major risk. Iger had to explain to Wall Street this was an expensive project upfront, with more than 25 new series and 10 original films were slated to come out in the first year alone. But it would also inflict short-term damage on the bottom line as Disney effectively competed with itself in its traditional businesses.

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A small business can use the principles laid out in The Ride of a Lifetime to embrace change and succeed through pragmatic risk-taking by firstly, being open to change and innovation. This could mean exploring new business models or technologies that could enhance the business. Secondly, they should be willing to take calculated risks. This involves assessing the potential benefits and drawbacks of a decision and taking action if the potential benefits outweigh the risks. Lastly, they should be patient and persistent. Success may not come immediately, but with perseverance and a clear vision, it can be achieved.

'The Ride of a Lifetime' by Robert Iger provides valuable insights into the strategic decisions that have shaped the Walt Disney Company. In the context of launching new services like Disney+, the book highlights the importance of taking calculated risks. Iger's decision to launch Disney+ was a major risk, as it involved significant upfront costs and potential short-term damage to the company's bottom line. However, it was a strategic move to adapt to the changing media landscape and meet the growing demand for streaming services. This approach of embracing change and taking bold steps to innovate is a key lesson from the book that can influence corporate strategies.

In Robert Iger's book, risk-taking is presented as a crucial aspect of leadership. One of the key examples is the launch of Disney+, a major risk due to its high upfront costs and potential for short-term damage to Disney's bottom line. However, Iger believed in the long-term potential and transformative power of the streaming service. This demonstrates his belief in taking calculated risks and innovating, even when it involves challenging traditional business models.

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Intentionally taking on short-term losses in the hope of attaining long-term growth is a big risk and one that takes a lot of courage. To create original content for Disney+, Iger decided not to create a whole new studio but rather to task the existing studios—including Pixar, Marvel, and Star Wars—with creating new products on top of their current business demands. Everything gets disrupted, including existing business models and practices, routines and priorities, jobs and responsibilities. Iger even tied executive compensation to whether people were stepping up to make the new initiative successful.

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Pragmatic risk-taking, as explained in "The Ride of a Lifetime", refers to the strategic decision to intentionally take on short-term losses with the hope of achieving long-term growth. This concept is exemplified in the book through Robert Iger's decision to task existing studios like Pixar, Marvel, and Star Wars with creating original content for Disney+, despite the disruption it would cause to existing business models and practices. This was a calculated risk, as it involved potential short-term losses and upheaval, but with the aim of long-term growth and success for Disney+. Iger's approach also included tying executive compensation to the success of this new initiative, further emphasizing the importance of taking calculated, strategic risks for long-term growth.

The concept of "everything gets disrupted" challenges existing paradigms in business by forcing companies to adapt to new technologies, market trends, and customer behaviors. This disruption can lead to changes in business models, practices, routines, and priorities. It can also affect jobs and responsibilities within the organization. For instance, in the case of Disney, the company had to take on short-term losses to achieve long-term growth by creating original content for Disney+. This required existing studios to take on additional tasks, disrupting their normal operations. This concept encourages businesses to be flexible, innovative, and ready to embrace change.

Disrupting routines and priorities within a company can have several broader implications. It can lead to a period of adjustment and confusion as employees adapt to new ways of working. This could potentially impact productivity in the short term. However, it can also lead to innovation and improvement in processes, leading to long-term growth and success. It's important to manage such disruptions carefully to minimize negative impacts and maximize the potential benefits.

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Does it feel right?

Sometimes, courage can also mean turning away from an idea. In summer 2016, Disney expressed an interest in acquiring Twitter, and by October, both boards had approved a deal. The platform could work as a way to deliver content directly to consumers. Still, Iger was concerned about the management of hate speech, which included making difficult decisions about freedom of speech, fake accounts, and political messaging. Tackling such issues could be corrosive to the Disney brand. As a result, Iger decided to listen to his instincts and called off the deal.

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As Tom Murphy had said years earlier, "If something doesn't feel right to you, then it's probably not right for you."

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