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Synopsis

For nearly a century, the Walt Disney Company has experienced seismic shifts and maintained its status as the world's most successful media company.

Robert Iger, Chairman and CEO of this legendary brand and a 45-year veteran in the entertainment industry, now tells his story and lays out the principles that nurture the good and manage the bad.

Read The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company to learn how to simultaneously embrace change and operate with integrity, and foster a culture of trust, creativity, and pragmatic risk-taking.

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Top 20 insights

  1. Tom Murphy and Dan Burke, who bought ABC in 1985, taught Robert Iger that true integrity – being guided by your clear sense of right and wrong – can be a secret weapon in a competitive business. In Iger's words: "The way you do anything is the way you do everything."
  2. Iger still has a note that Dan Burke handed him early in his career: "Avoid getting into the business of manufacturing trombone oil...the world only consumes a few quarts of trombone oil a year!" In other words, only invest in building things that people need.
  3. When Disney's board was considering Iger to be the new CEO, they questioned how he could be trusted when he'd been Michael Eisner's number two throughout several poor business decisions. Iger refused to rehash the past and determined to focus on the future: "You want to know where I'm going to take this company, not where it's been. Here's my plan."
  4. Relationships at the top matter. Former CEO Michael Eisner and company President Michael Ovitz constantly clashed. This undermined the trust and morale of their employees.
  5. Neither Eisner nor Ovitz ever stopped to ask how Ovitz's introduction into the team would work on the day-to-day basis. A leader must look past the short-term problem and question, "What am I really trying to solve, and does this solution make sense?"
  6. When Roseanne Barr tweeted an offensive comment about a former administration official in 2018, Iger immediately canceled her show and announced to the board: "We have to do what's right. Not what's politically correct, and not what's commercially correct. Just what's right."
  7. The successful acquisitions of Pixar and Marvel hinged on the realization that the value of the companies lay in their people. The deals were structured to ensure that Disney protect their unique corporate cultures.
  8. When Disney acquired Marvel in 2009, they put together a dossier of thousands of Marvel characters that it could mine. This included Black Panther, which became the fourth highest grossing superhero movie of all time.
  9. The acquisition of Lucasfilm required months of careful discussion with George Lucas. Disney was negotiating to be the keeper of the Star Wars legacy, with the very person who had creative control over the saga.
  10. Iger's three strategic priorities once he took over as the CEO were: 1) devote time and capital to the creation of high-quality branded content, 2) embrace technology to the fullest and treat it as an opportunity instead of a threat, and 3) become a truly global company.
  11. When Roy Disney publicly opposed Iger's ascension as CEO, Iger had to put his ego aside and stop the disruptive attacks to figure out what Roy was upset about and how to appease him. He concluded that Roy just needed to feel validated.
  12. Embrace the Japanese concept of shokunin—the endless pursuit of perfection for some greater good. For Iger, this means to take immense pride in the work you create, have the instinct to push for perfection, and the work ethic to follow through on the goal.
  13. Always make it great. When the first Star Wars movie made by Disney struggled to meet its May 2015 release date, Iger pushed it to December. He believed the financial cost of a delay was better than a movie that misses its potential.
  14. In regard to innovation and bureaucracy, Iger comments: "Companies fail to innovate because of tradition; it generates so much friction, every step of the way."
  15. In 2016, Iger backed away from a deal to acquire Twitter. He believed that issues like hate speech, fake accounts, and political messaging could be corrosive to the Disney brand. As Tom Murphy had said years earlier, "If something doesn't feel right to you, then it's probably not right for you."
  16. Trust your people. For example, the people on the job in Hong Kong are best placed to decide issues such as pricing on the local level, not the suits back at corporate HQ.
  17. By 2017, it was clear that Disney needed to reinvent itself yet again. This culminated in the bold step to launch Disney+, a direct-to-consumer streaming service.
  18. Although the introduction of Disney+ inflicted short-term damage on the bottom line as the company effectively competed with itself in its traditional businesses, it was necessary to take on short-term losses to win long-term growth.
  19. Former CEO Michael Eisner used to say: "Micromanaging is under-rated." But he could take it to the extreme and ultimately came across as petty and small-minded.
  20. Those who stay in power too long can easily become over-confident and dismiss other people's opinions. Iger cautions that when you start to believe too much in your power and importance, you lose your way.
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Some strategies for effectively communicating a company's future plan include: being clear and concise, using simple language, being honest and transparent, focusing on the future rather than the past, and demonstrating integrity and commitment. It's also important to consider the audience and tailor the communication to their needs and understanding. Additionally, using visual aids and providing examples can help to clarify complex ideas and plans.

Some potential challenges of being the 'number two' in a company could include dealing with the perception of being associated with the decisions of the 'number one', especially if those decisions are viewed negatively. There may also be challenges in terms of asserting one's own vision and ideas, particularly if they differ from those of the 'number one'. Additionally, there could be difficulties in managing relationships at the top, as indicated by the clashes between former CEO Michael Eisner and company President Michael Ovitz at Disney.

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Summary

Throughout his long and often tumultuous career, Robert Iger has developed a set of guiding principles for leadership. One of the most important is the relentless pursuit of perfection, but this must be balanced with fairness so that employees aren't afraid to make mistakes. Alongside this is his focus on integrity, the secret weapon in a competitive business. Through the acquisitions of Pixar and Marvel, Iger learned that long shots are not so long if you do your homework, and that acquisitions are really about the people rather than the product. When times get tough, focus on the future and the abilities of your people, and always be willing to curb your ego as a leader. Ultimately, be ready to innovate or die. And during that process, be prepared to suffer now in order to win later.

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Robert Iger's leadership principles greatly influenced his approach to innovation. His relentless pursuit of perfection, balanced with fairness, encouraged a culture where employees were not afraid to make mistakes, fostering an environment conducive to innovation. His focus on integrity helped him gain a competitive edge. Through the acquisitions of Pixar and Marvel, he learned the importance of thorough research and the value of people over product, which influenced his innovative strategies. His ability to focus on the future and the abilities of his people, and his willingness to curb his ego, allowed him to drive innovation. His readiness to innovate or face failure, and his preparedness to endure short-term difficulties for long-term success, also shaped his innovative approach.

Robert Iger achieved several key successes as CEO of Disney. He developed a set of guiding principles for leadership, focusing on the relentless pursuit of perfection, fairness, and integrity. He also successfully acquired Pixar and Marvel, demonstrating his belief that long shots are not so long if you do your homework, and that acquisitions are really about the people rather than the product. He emphasized the importance of focusing on the future and the abilities of your people during tough times, and always being willing to curb your ego as a leader. He also stressed the need to innovate or die, and to be prepared to suffer now in order to win later.

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Pursuit of perfection

Robert Iger joined ABC as a studio television supervisor in 1974 and soon transferred to ABC Sports, then led by Roone Arledge. Arledge had a simple mantra, but one that had a profound impact on Iger: Do what you need to do to make it better. This mantra became the basis of what Iger identifies as one of the key qualities of leadership—the relentless pursuit of perfection.

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Robert Iger's leadership contributed to the Walt Disney Company's success through his relentless pursuit of perfection. This was a key quality he identified in leadership, which he learned from his time at ABC Sports under Roone Arledge. His mantra of doing what you need to do to make it better had a profound impact on his leadership style and ultimately on the success of the Walt Disney Company.

The specific challenges and opportunities faced by Robert Iger during his tenure as CEO of the Walt Disney Company are not detailed in the provided content. However, based on his mantra of relentless pursuit of perfection, it can be inferred that he likely faced challenges related to maintaining high standards and continuously improving the company. Opportunities may have included leveraging new technologies or markets to expand the company's reach and influence.

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Shokunin

The pursuit of perfection is less a set of rules and more a mindset. Rather than striving for perfectionism at all costs, Iger sees the pursuit of perfection as creating an environment in which you refuse to accept mediocrity and never make excuses for something being "good enough." Never say, "I don't have the time or the energy to do X." If you are in the business of making things, then make things great.

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The question is broad and can have multiple answers depending on the industry and the definition of 'perfection'. However, some companies that are often cited for their high-quality products or services include Apple for its innovative and user-friendly technology products, Four Seasons for its exceptional hospitality services, and Toyota for its reliable and efficient vehicles. These companies have consistently strived for excellence and have set high standards in their respective industries.

Businesses can balance the pursuit of perfection with the need to meet deadlines and targets by creating an environment that refuses to accept mediocrity and never makes excuses for something being 'good enough'. They should never say, 'I don't have the time or the energy to do X.' If they are in the business of making things, then they should strive to make things great.

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In 2013, while in Tokyo, Iger met master sushi chef Jiro Ono. Even in his 80s, Ono said he was still working on perfecting his art. The master chef embodied the Japanese concept of shokunin—the endless pursuit of perfection for some greater good. For Iger, this means taking immense pride in the work you create, having the instinct to push to make it better, and the work ethic to follow through on the goal.

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The case study of master sushi chef Jiro Ono in the book "The Ride of a Lifetime" by Robert Iger is used to illustrate the concept of shokunin, a Japanese term for the endless pursuit of perfection for some greater good. Ono, even in his 80s, was still striving to perfect his art of sushi making. This dedication and relentless pursuit of excellence is a trait that Iger admired and saw as a valuable principle in any field, not just sushi making. The broader implication is that, regardless of the industry or profession, taking immense pride in one's work, constantly striving to improve, and having the work ethic to follow through on goals is the key to success and fulfillment.

A startup can use the concept of shokunin to grow by embracing the endless pursuit of perfection for some greater good. This means taking immense pride in the work they create, having the instinct to push to make it better, and the work ethic to follow through on the goal. This relentless pursuit of perfection can lead to continuous improvement, innovation, and ultimately, growth.

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Allow failure

However, there can be a downside to the pursuit of perfection. Those working for Arledge strove to meet his exacting standards, but he had no patience for excuses and would quickly turn on people he felt were falling short. Iger believes there is a delicate balance between demanding your people to perform their best versus paralyzing them by the constant fear of failure.

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In Robert Iger's book, the concept of 'exacting standards' refers to a high level of expectation or requirement that one sets for others, particularly in a work environment. It's about demanding the best performance from your team. However, Iger also highlights the potential downside of this approach. While it can drive people to strive for perfection, it can also create a fear of failure if not managed properly. The key is to find a balance between pushing people to achieve their best and not creating an environment where they are paralyzed by the fear of not meeting the standards.

The concept of balance between demanding performance and fear of failure challenges existing paradigms in leadership by introducing the idea that leaders can push their teams to perform at their best without instilling a paralyzing fear of failure. Traditional leadership models often emphasize high performance standards, sometimes creating a culture of fear around failure. This new paradigm suggests that leaders can foster a more supportive environment where team members are encouraged to take risks and learn from their mistakes, rather than being punished for them. This can lead to more innovation, resilience, and overall growth within the organization.

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One step toward this balance is to recognize that everyone messes up sometimes, and to own up to your own mistakes. By setting the example that it's okay to get things wrong if you learn from your mistakes, you instill trust and encouragement in others. Excellence and fairness don't have to be mutually exclusive.

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The themes in "The Ride of a Lifetime" are highly relevant to contemporary issues and debates. The book discusses the importance of embracing change, operating with integrity, and learning from mistakes. These are timeless principles that are applicable in today's rapidly changing business environment. The book also emphasizes the importance of balance between excellence and fairness, which is a significant topic in today's discussions on corporate culture and leadership.

The ideas in "The Ride of a Lifetime" have significant potential to be implemented in real-world scenarios. The book provides valuable insights into leadership, decision-making, and corporate management, which can be applied in various business contexts. The principles of embracing change, operating with integrity, and learning from mistakes, as highlighted in the book, are universally applicable. However, the effectiveness of these principles would depend on the specific circumstances and the individual's ability to adapt and apply them appropriately.

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Make it great

To this day, Iger holds to the pursuit of perfection, even when the stakes are high. Movie studios can get locked into release dates and let that have an impact on creative decisions. Disney acquired Lucasfilm in late 2012 and was planning to release the first of its Star Wars/ movies in May 2015. But early script delays and other production problems meant shooting didn't even begin until spring 2014.

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The themes of Robert Iger's book are highly relevant to contemporary issues in the entertainment industry. Iger's experiences and lessons learned as the CEO of the Walt Disney Company provide valuable insights into the challenges and opportunities in the industry. His emphasis on embracing change, operating with integrity, and striving for perfection are particularly pertinent in today's rapidly evolving entertainment landscape. Furthermore, his experiences with acquisitions, such as that of Lucasfilm, highlight the complexities of managing creative processes and timelines in the industry.

Robert Iger's approach to managing Disney has significantly influenced strategies in the entertainment industry. His pursuit of perfection, even under high stakes, has set a new standard. He has shown that it's crucial not to let external factors, like release dates, compromise the quality of the content. This approach was evident when Disney acquired Lucasfilm and faced production delays for the first Star Wars movie. Instead of rushing, they prioritized quality, setting a precedent in the industry.

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Rather than compromise on the quality of the movie, Iger pushed the release date back to December, even though the delay represented a hit to the studio's bottom line.

Integrity—always

In 1985, ABC was sold to Capital Cities Communications. Its owners, Tom Murphy and Dan Burke, had created a culture of decency. Under their tutelage, Iger learned that true integrity, which means being guided by your clear sense of right and wrong, can be a secret weapon in a competitive business.

For Iger, success depends on setting a high ethical standard for everything: "The way you do anything is the way you do everything." This standard goes beyond treating people well to include hiring for good. This means hiring people with the same strong ethical compass, not just those who are good at what they do professionally.

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The lessons from "The Ride of a Lifetime" can be applied in today's business environment in several ways. Firstly, it emphasizes the importance of setting high ethical standards in all aspects of business. This includes not only treating people well but also hiring individuals with a strong ethical compass. Secondly, it highlights the need to embrace change and operate with integrity, which are crucial in today's rapidly evolving business landscape. Lastly, it underscores the value of resilience and adaptability in the face of challenges and uncertainties.

'The Ride of a Lifetime' by Robert Iger has influenced corporate strategies and business models by emphasizing the importance of setting high ethical standards in all aspects of business. The book suggests that the way a company does anything is indicative of how it does everything. This principle has guided many businesses to focus on hiring individuals with a strong ethical compass, not just those who are good at what they do professionally. This approach has led to a shift in hiring strategies and overall business models, placing a greater emphasis on ethics and integrity.

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No second chances

Integrity must seep into every part of the business, and sometimes this means making tough decisions quickly and decisively. In 2017, ABC brought the show Roseanne back to prime-time TV and it promptly received very high ratings. The show's outspoken star, Roseanne Barr, had began to make certain controversial remarks. In late May 2018, she tweeted an offensive comment regarding a former administration official. Iger's reaction was swift: "We have to do what's right. Not what's politically correct, and not what's commercially correct. Just what's right." He immediately demanded Roseanne to apologize and informed her that ABC would be making an announcement canceling the show.

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The principle of integrity challenges existing paradigms or practices in the field of business by demanding honesty and transparency in all operations, even when it's not commercially or politically beneficial. It requires businesses to make tough decisions that uphold their core values, even if it means sacrificing short-term gains. For instance, a company with high integrity would not hesitate to cancel a highly-rated show if its star makes offensive remarks, as it prioritizes doing what's right over commercial success.

The case of Roseanne Barr is a prime example of how business decisions can be influenced by ethical considerations. When Roseanne Barr, the star of the show 'Roseanne', made offensive remarks, the CEO of Walt Disney Company, Robert Iger, made a swift decision to cancel the show, despite its high ratings. This decision, although not commercially beneficial, was made to uphold the integrity of the company. It sends a strong message that businesses should not compromise their values for commercial success. This case also highlights the importance of swift and decisive action when dealing with controversies. It shows that businesses should be prepared to make tough decisions when their values are at stake.

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Iger was undeterred by what the financial repercussions would be. In his email to the Disney board the same morning, Iger stated: "Demanding quality and integrity from all of our people and of all of our products is paramount, and there is no room for second chances, or for tolerance when it comes to an overt transgression that discredits the company in any way."

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Companies might face several obstacles when applying Robert Iger's principles. One potential obstacle could be resistance to change. Iger's principles emphasize embracing change, which can be challenging for companies with a traditional mindset. To overcome this, companies can foster a culture of adaptability and continuous learning. Another obstacle could be maintaining quality and integrity, as Iger's principles demand high standards. Companies might struggle with this due to resource constraints or lack of expertise. To overcome this, companies can invest in training and development, and implement robust quality control mechanisms. Lastly, companies might face financial repercussions, as Iger was undeterred by them. Companies can mitigate this by having a strong financial plan and risk management strategies in place.

In 'The Ride of a Lifetime', Robert Iger presents several innovative ideas. One of the most surprising is his emphasis on the importance of quality and integrity. He believes that there should be no room for second chances or tolerance when it comes to any transgression that discredits the company. This shows his commitment to maintaining the reputation and credibility of the company. Another innovative idea is his approach to embracing change. He was not deterred by potential financial repercussions, demonstrating his willingness to take risks for the betterment of the company.

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Fire fairly

This focus on fairness must carry over even into firing people—one of the hardest things to do as a boss. There's no good playbook for how to fire someone, but Iger has developed an internal set of rules, based on the notion of integrity.

Always do it in person, not over the phone or by email, and don't push the task off onto someone else. You must have the honesty to look someone in the eye and tell them the reasons why you are making this decision about them. Explain clearly and concisely what isn't working and why you don't think it will change. There is no way to avoid the conversation being painful, but the best you can do is to make it honest.

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The Ride of a Lifetime" by Robert Iger has significantly influenced corporate strategies and business models by emphasizing the importance of embracing change, operating with integrity, and leading with courage. Iger's leadership at Disney, as detailed in the book, showcases how these principles can guide a company through major shifts and challenges. However, the specific influence on individual companies would vary based on how they apply these lessons.

Companies in traditional sectors like manufacturing or retail can apply the innovative approaches discussed in "The Ride of a Lifetime" by embracing change and operating with integrity. They can learn from the experiences of Robert Iger, the CEO of Walt Disney Company, and apply his principles to their own businesses. For instance, they can focus on honest communication, especially during difficult decisions, and explain their reasons clearly and concisely. They can also strive to anticipate and adapt to changes in their industry, rather than resisting or ignoring them.

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"Don't manufacture trombone oil"

In 1988, Murphy and Burke made Iger the president of ABC Entertainment. To Iger, this felt like taking a big leap without a parachute. He recognized that you can't fake what you don't know, especially in a creative industry, and decided to be honest with those who reported to him. It paid off: in the ensuing months, he swiftly climbed up a steep learning curve.

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Small businesses can apply the principles from Iger's book in several ways. Firstly, embracing change is crucial for growth. This involves being open to new ideas and being willing to adapt business strategies as needed. Secondly, operating with integrity is key. This means being honest, transparent, and ethical in all business dealings. Lastly, Iger's journey highlights the importance of continuous learning. Small businesses should strive to learn from their experiences and use this knowledge to improve and grow.

Robert Iger's leadership has significantly influenced Disney's corporate strategies and business models. His approach to leadership, which includes embracing change, operating with integrity, and being honest with his team, has guided Disney through various shifts in the industry. Iger's willingness to take risks, as evidenced by his promotion to president of ABC Entertainment, has also played a crucial role in shaping Disney's strategies. His leadership style has fostered a culture of innovation and adaptability within the company, enabling Disney to remain a dominant player in the entertainment industry.

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Early on, Burke handed Iger a note that read, "Avoid getting into the business of manufacturing trombone oil....the world only consumes a few quarts of trombone oil a year!" In other words, don't put a lot of energy and time into projects that won't give much back. Iger still has that piece of paper.

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The phrase 'avoiding manufacturing trombone oil' is a metaphor used by Robert Iger, the CEO of the Walt Disney Company. It means to avoid investing time and energy into projects that won't yield significant returns. Many successful companies implement this practice by focusing on high-impact projects. For instance, Apple Inc. is known for its selective product line, focusing on a few products but ensuring they are of high quality and high impact. Similarly, Google's '80/20' rule allows employees to spend 80% of their time on core projects and 20% on innovative ideas, ensuring they focus on high-impact projects while still fostering innovation.

A small business can use the principle of avoiding 'manufacturing trombone oil' to grow by focusing on projects that have a high potential for return on investment. This principle suggests that businesses should avoid investing time and resources into projects that will not yield significant returns. Instead, they should identify and pursue opportunities that are likely to be profitable and contribute to business growth. This could involve conducting market research to understand customer needs, developing innovative products or services, or improving operational efficiency.

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Having the trust of bosses like Murphy and Burke soon gave Iger the courage to take risks. He learned that if you do your homework, long shots aren't usually as long as they seem.

Not the craziest idea

In the mid-1990s, Disney had a co-production and distribution deal with Pixar, but the tension between then-Disney CEO Michael Eisner and Steve Jobs at Pixar led to the two companies acrimoniously parting ways in 2004. Once it was announced in early 2005 that Iger would be taking over as the next CEO of Disney, he decided that one of his first tasks was to repair the relationship with Pixar, which meant building a new relationship with Steve Jobs.

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Robert Iger's pragmatic risk-taking played a significant role in his success as CEO of Disney. One of the key examples of this was his decision to repair the relationship with Pixar after taking over as CEO. Despite the previous tension between Disney and Pixar, Iger recognized the value of Pixar's creative output and the potential benefits of a strong partnership. This decision was a risk, given the acrimonious history, but it was a calculated one, based on a clear understanding of the potential rewards. This approach to risk-taking, which combines boldness with careful analysis and planning, was a hallmark of Iger's tenure at Disney and a key factor in his success.

Yes, there are several examples of companies that have successfully repaired strained business relationships. One such example is Apple and IBM. In the 1980s, Apple ran an ad campaign portraying IBM as the enemy. However, in 2014, they announced a partnership to create business apps for iPhones and iPads. Another example is Microsoft and Sun Microsystems. They had a decade-long dispute over Java, a programming language developed by Sun. In 2004, they settled their differences and announced a collaboration to make their products work better together.

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Iger had the idea that technological change meant that, sooner or later, people would want to watch TV on their computers. He therefore took a risk and pitched the idea to Jobs, who turned out to have been tinkering with the same idea. Five months later, Iger stood on stage with Jobs at Apple's launch of its video iPod, announcing that five Disney shows would be available to download on iTunes. The speed with which this happened helped to convince Jobs that Disney was becoming a forward-looking company.

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Startups can utilize Robert Iger's principles of pragmatic risk-taking and forward-looking strategies by embracing technological changes and being open to innovative ideas. They can take calculated risks to implement new technologies or strategies that align with future trends. This involves being proactive and not being afraid to pitch new ideas, as Iger did with Steve Jobs. It's also important to act swiftly when opportunities arise, as this can help convince stakeholders that the startup is forward-thinking and adaptable.

Entrepreneurs can learn several key lessons from Robert Iger's approach. Firstly, it's important to anticipate and embrace technological change, rather than resist it. Iger foresaw that people would want to watch TV on their computers, and acted on this insight. Secondly, taking calculated risks is crucial. Iger pitched his idea to Steve Jobs, despite the risk of rejection. Lastly, speed is key in implementing new ideas. Iger's quick action in making Disney shows available on iTunes convinced Jobs of Disney's forward-thinking approach.

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After he formally became CEO, Iger told the board that Disney Animation—the heart of the Disney brand—was in trouble. They had three choices: try to turn it around under its current management, or bring in new talent to turn it around, or buy Pixar. Many board members deeply opposed to the idea of buying Pixar, but Iger won enough backing to explore the idea. When he broached it with the head of Pixar, Jobs said: "You know, that's not the craziest idea in the world."

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Iger's approach to change and integrity played a significant role in his success as CEO of Disney. He was not afraid to make bold decisions, such as the potential acquisition of Pixar, despite opposition. He recognized the need for change within Disney Animation and took steps to address it. His integrity was evident in his transparent communication with the board about the challenges and potential solutions. This approach allowed him to gain the trust and support necessary to explore innovative solutions and ultimately guide Disney through significant shifts.

Pragmatic risk-taking, as demonstrated by Iger's decision to buy Pixar, can have several implications. Firstly, it can lead to significant growth and innovation. In this case, the acquisition of Pixar revitalized Disney Animation, which was struggling at the time. Secondly, it can lead to the acquisition of new talent and resources, as Pixar brought with it a team of skilled animators and a wealth of intellectual property. Lastly, it can also lead to increased market share and competitiveness in the industry. However, it's important to note that such decisions also come with potential downsides, such as financial risk and the challenge of integrating different corporate cultures.

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They sealed the deal in 2006. Iger had done his homework. Not only did her recognize how both brands would benefit, but he also built a relationship with Jobs and convinced him that Disney could protect Pixar's culture.

Maintain the value

The Pixar acquisition was the first step in rebuilding Disney. The entertainment business continued to transform rapidly, and it was essential to keep taking risks and keep up with the times. Disney's next target was Marvel, a much "edgier" company whose fans might be horrified by a link with Disney. Iger recognized that preserving the Marvel culture would be paramount to its success and brand loyalty.

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The principle of embracing change and taking pragmatic risks was pivotal to Disney's success under Robert Iger's leadership. This was evident in the acquisition of Pixar, which was a significant step in rebuilding Disney. The entertainment industry was rapidly transforming, and it was crucial for Disney to keep up with the times and take calculated risks. Another example was the acquisition of Marvel, an 'edgier' company. Iger understood the importance of preserving the Marvel culture for its success and brand loyalty, demonstrating his willingness to take risks and adapt to change.

Some key lessons from Robert Iger's tenure as CEO of Disney that can be applied by other business leaders include:

1. Embrace change: The entertainment industry, like many others, is constantly evolving. Iger's willingness to adapt and evolve with it was a key factor in Disney's success.

2. Operate with integrity: Iger's commitment to integrity helped to build trust and loyalty among Disney's stakeholders.

3. Take calculated risks: Iger's decision to acquire Pixar and Marvel, despite potential backlash, shows the importance of taking calculated risks in business.

4. Preserve culture: When acquiring new companies, Iger made it a priority to preserve their unique cultures, recognizing that this was key to their success and brand loyalty.

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The same awareness came into play when Iger approached George Lucas to buy Lucasfilm. Disney was negotiating to be the keeper of the Star Wars legacy, with the very person who had creative control over the saga. They finally signed the deal in October 2012 after many months of careful negotiation.

Finding Wakanda

At the time of the Marvel purchase, other studios owned the rights to characters like Spiderman. However, the Disney team had done its research and put together a dossier of thousands of Marvel characters that it could mine—including Black Panther, which went on to be the fourth highest grossing superhero movie of all time.

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Disney's acquisition of Marvel was a strategic move that expanded Disney's portfolio of intellectual properties. This acquisition allowed Disney to leverage Marvel's vast array of characters, many of which were not well-known at the time, and turn them into successful franchises. This strategy has broader implications in the business world, demonstrating the value of intellectual property and the potential for success when a company can effectively leverage these assets. It also shows the importance of strategic acquisitions in expanding a company's reach and capabilities.

Some key takeaways from "The Ride of a Lifetime" that entrepreneurs or managers could apply to their own business strategies include:

1. Embrace change: The book emphasizes the importance of being open to change and being able to adapt to new situations. This is crucial in the business world where the landscape is constantly evolving.

2. Operate with integrity: Robert Iger stresses the importance of operating with integrity. This means being honest, transparent, and ethical in all business dealings.

3. Do your research: The book highlights the importance of thorough research before making major business decisions. This is evident from the example of Disney's acquisition of Marvel, where they had done extensive research on the characters they could use.

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The demands of leadership

There are many aspects to strong and effective leadership. One of the most important is to realize that relationships at the top matter. In 1995, then-CEO Michael Eisner brought in Michael Ovitz to be President of the Walt Disney Company, and it quickly became apparent that this was a mistake. Ovitz still acted like an independent agent, not someone who operated a diverse collection of businesses within a large corporation.

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Companies might face several obstacles when applying the leadership concepts from "The Ride of a Lifetime". One potential obstacle could be resistance to change. Leaders might find it challenging to implement new strategies or concepts if their teams are resistant to change. This can be overcome by fostering a culture of openness and adaptability, and by clearly communicating the benefits of the new leadership concepts. Another obstacle could be a lack of alignment between the leadership and the rest of the organization. This can be overcome by ensuring that the leadership concepts are clearly communicated and understood at all levels of the organization. Finally, companies might struggle with maintaining integrity while pursuing growth and success. This can be overcome by establishing and adhering to strong ethical standards.

Yes, there are several companies that have successfully implemented the leadership practices outlined in "The Ride of a Lifetime". One notable example is the Walt Disney Company itself. Under the leadership of Robert Iger, the company embraced change, operated with integrity, and prioritized relationships at the top. This approach helped the company navigate through significant shifts in the industry and maintain its position as a leading entertainment company. Another example is Apple Inc., which has also demonstrated a commitment to these principles, particularly in its approach to innovation and its emphasis on integrity.

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The two men constantly clashed, undermining the trust and morale of those working for them. They never stopped to ask the hard questions about how this set-up would work to begin with. A leader has to look past the near-term problem and ask, "What am I really trying to solve, and does this solution make sense?"

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The leadership ideas presented in "The Ride of a Lifetime" have significant potential for real-world implementation. The book provides valuable insights into the leadership style of Robert Iger, who successfully guided the Walt Disney Company through major changes. His principles, such as embracing change, operating with integrity, and asking hard questions to solve problems, are universally applicable. Leaders in any industry can apply these principles to navigate their organizations through challenges and change. However, the effectiveness of these principles would depend on the specific context and the leader's ability to adapt them to their unique situation.

A startup can use the leadership principles covered in The Ride of a Lifetime to grow by embracing change, operating with integrity, and asking the hard questions. These principles can guide decision-making and strategy. Embracing change can help the startup to adapt and innovate in a fast-paced business environment. Operating with integrity builds trust with customers, employees, and stakeholders. Asking the hard questions helps to identify the real problems and find effective solutions.

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Forward focus

Effective leadership also means not giving in to pessimism, which is ruinous to morale. Fearing calamity is not a good way to motivate people. It is much better to embrace optimism—not saying all is well when it is not, but rather making it clear that you believe your team is capable of steering toward the best outcome. Optimism is a kind of pragmatic enthusiasm for what people can achieve.

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A small business can use the key topics of optimism and pragmatic enthusiasm to grow by fostering a positive and proactive work environment. Optimism, as described in the book, is not about ignoring problems but believing in the team's ability to navigate towards the best outcome. This can motivate employees to strive for success, boosting morale and productivity. Pragmatic enthusiasm, on the other hand, encourages realistic yet passionate pursuit of goals. It allows the team to remain grounded while enthusiastically working towards their objectives. Both these attitudes can help a small business to effectively manage challenges and seize opportunities for growth.

'The Ride of a Lifetime' by Robert Iger has influenced corporate strategies and business models in several ways. Firstly, it emphasizes the importance of optimism in leadership, which can positively impact team morale and productivity. Secondly, it encourages embracing change, which is crucial in today's rapidly evolving business landscape. Lastly, it advocates for operating with integrity, which can enhance a company's reputation and customer trust. These principles can be incorporated into corporate strategies and business models to drive success.

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One manifestation of this is to focus on the future. When Iger was being considered to take over from Eisner, the board repeatedly asked why they should trust him when he'd been Eisner's number two through several poor business decisions. Iger told the board he couldn't do anything about the past; "You want to know where I'm going to take this company, not where it's been. Here's my plan."

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1. Embrace change: The book emphasizes the importance of being open to change and not being stuck in past practices. This is crucial for entrepreneurs and managers as they need to adapt to the ever-changing business environment.

2. Operate with integrity: The author stresses the importance of integrity in business operations. This is a key takeaway for entrepreneurs and managers as it builds trust and credibility.

3. Focus on the future: The book highlights the need to focus on the future rather than dwelling on past mistakes. This is particularly relevant for entrepreneurs and managers as they need to strategize and plan for the future.

Iger's approach challenges existing business paradigms by shifting the focus from past performance and decisions to future plans and visions. This approach encourages innovation and forward-thinking, rather than dwelling on past mistakes or successes. It promotes a culture of continuous improvement and growth, which can be disruptive to traditional business models that focus on maintaining the status quo.

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Curb the ego

As a leader, you cannot let your ego get in the way of making the best possible decisions. Board member Roy Disney, Walt Disney's nephew, had very publicly and vehemently opposed Iger's taking over as CEO. Once appointed, Iger had to put his ego aside and figure out what was making Roy so angry and how to appease him, or else the disruptive attacks would continue. He concluded that Roy needed to feel validated, so he made him an emeritus board member with special event privileges.

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A company in a traditional sector can apply the leadership approaches discussed in 'The Ride of a Lifetime' by embracing change, operating with integrity, and putting ego aside when making decisions. This involves understanding the concerns and needs of all stakeholders, including those who may initially oppose certain decisions. Leaders should strive to validate these concerns and find ways to appease them, thereby preventing disruptive attacks. Additionally, leaders should be open to innovation and new ideas, even if they challenge the status quo.

A small business can apply the leadership principles discussed in "The Ride of a Lifetime" to facilitate growth by embracing change, operating with integrity, and putting ego aside when making decisions. These principles can guide a small business through challenges and changes. For instance, a leader should be open to new ideas and be willing to adapt to changing market conditions. Operating with integrity means being honest and transparent in all business dealings, which can build trust with customers and employees. Lastly, a leader should not let their ego interfere with decision-making. They should be willing to listen to others and consider different perspectives to make the best possible decisions for the business.

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Know when to go

The final key to effective leadership is not holding on for too long. When one person has a lot of power, it becomes harder to keep how they wield that power in check. Over-confidence becomes a liability as you start to be dismissive of others' opinions. When you start to entrust too much in your own power and importance, you lose your way.

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The leadership ideas in "The Ride of a Lifetime" have significant potential to be implemented in real-world scenarios. The book provides valuable insights into effective leadership, such as the importance of not holding onto power for too long, and the dangers of over-confidence and dismissiveness. These principles can be applied in various contexts, from corporate management to team leadership in any field. However, the implementation of these ideas would require self-awareness, humility, and a willingness to adapt and change.

The book 'The Ride of a Lifetime' does not provide specific case studies or examples. Instead, it offers insights and lessons learned from Robert Iger's tenure as CEO of the Walt Disney Company. One of the key lessons is about the dangers of holding onto power for too long. Overconfidence can lead to dismissiveness of others' opinions and an over-reliance on personal power and importance, which can ultimately lead to a loss of direction. This lesson has broader implications for leadership in any context, emphasizing the importance of humility, openness to feedback, and knowing when to step aside.

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Value people

Effective management starts by recognizing that the true value of a business, especially one in the creative industry, is its people.

No guesswork

Company culture is made up of a lot of aspects, but it can be shaped most effectively by leadership that conveys priorities clearly and repeatedly. A great manager takes the guesswork out of people's day-to-day by being clear about priorities: this is where we want to be, and this is how we get there.

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A small business can use the principle of clear communication of priorities to shape its company culture and grow by ensuring that the leadership conveys the company's priorities clearly and repeatedly. This removes any guesswork from the employees' day-to-day tasks and provides a clear direction towards the company's goals. It helps in creating a culture where everyone is aligned and working towards the same objectives, thus fostering growth.

In 'The Ride of a Lifetime', Robert Iger presents several innovative ideas about shaping company culture. One of the key ideas is the importance of clear and consistent communication from leadership about the company's priorities. This helps to eliminate guesswork from employees' day-to-day tasks and provides a clear direction for the company. Iger also emphasizes the need for integrity in leadership, and the importance of embracing change in order to stay relevant and successful in a rapidly evolving business landscape.

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Iger's three strategic priorities once he took over as CEO were: 1) to devote time and capital to the creation of high-quality branded content, 2) to embrace technology to the fullest, seeing it as an opportunity, not a threat, and 3) to become a truly global company.

Don't be petty

It is OK to sweat the details to some extent. Eisner used to say, "Micromanaging is under-rated." It can show how much you care, and excellence is often a collection of small things. But when taken to extremes—as when Eisner proudly pointed out that he had chosen the types of lamps used in a hotel lobby—it can come across as petty and small-minded.

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Eisner's approach to micromanagement, as described in the context, suggests that attention to detail can demonstrate a leader's commitment and can contribute to overall excellence. However, when taken to extremes, it can be perceived as petty and small-minded. This approach can have broader implications in business leadership. On the positive side, it can lead to high-quality outcomes as no detail is overlooked. On the negative side, it can stifle creativity and autonomy of the team, leading to a lack of innovation and growth. It's a delicate balance that leaders must manage.

One of the most prominent examples of a company that has successfully applied the principle of 'excellence is a collection of small things' is Apple Inc. Apple's attention to detail in product design, user interface, and customer experience is legendary. Every small aspect of their products and services is meticulously crafted and refined, contributing to the overall excellence of the brand. Another example is the Walt Disney Company. From the intricate details in their theme parks to the careful crafting of their stories and characters, Disney's commitment to excellence in every small thing has made it one of the most beloved brands in the world.

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Hong Kong can figure it out

A good manager also trusts his/her people. Early in his tenure as CEO, Iger was asked to join a meeting about ticket pricing at the soon-to-be-opened theme park in Hong Kong. He canceled the meeting, saying that the people actually on the job in Hong Kong didn't need HQ to tell them how to price things, they should be able to figure it out for themselves. And if they couldn't, then they shouldn't be on this job.

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The case study of ticket pricing at the Hong Kong theme park underlines the importance of trust in management practices. The CEO, Robert Iger, demonstrated trust in his team's ability to make decisions about ticket pricing without interference from headquarters. This approach implies that managers should empower their teams to make decisions, fostering a sense of ownership and responsibility. It also suggests that if a team is not capable of making such decisions, they may not be the right fit for the job. This case study broadly implies that effective management involves trust, empowerment, and the right team selection.

Robert Iger's approach to trusting his employees can be implemented in real-world scenarios outside of the Walt Disney Company by empowering employees to make decisions. This can be done by providing them with the necessary tools and information, and then trusting them to make the right decisions. This approach not only fosters a sense of ownership and responsibility among employees, but also encourages them to think critically and independently. It's important to note that this approach requires a culture of trust and open communication, where employees feel safe to make decisions and learn from their mistakes.

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Innovate or die

By the turn of the century, the entertainment industry was changing at lightning speed, and every traditional media company was operating out of fear rather than courage and trying to build walls to protect the old ways of doing things. Disney made a series of bold acquisitions, but by 2017, it was clear that the company needed to reinvent itself yet again. It was a case of innovating for survival. Could high-quality, branded products still be valuable in a changing marketplace? Could Disney adapt to the new habits of entertainment consumption and use new technology as a tool for growth?

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Disney adapted to the rapid changes in the entertainment industry at the turn of the century by making a series of bold acquisitions and reinventing itself. The company recognized the need for innovation for survival. It questioned whether high-quality, branded products could still be valuable in a changing marketplace and whether it could adapt to new habits of entertainment consumption. Disney also considered using new technology as a tool for growth.

Yes, there are several companies that have successfully adapted to the new habits of entertainment consumption and used new technology as a tool for growth. Netflix is a prime example. It started as a DVD rental service and then transitioned into a streaming service, capitalizing on the shift towards digital consumption of media. Amazon is another example. It expanded from an online marketplace to a major player in the entertainment industry with Amazon Prime Video. Spotify, a music streaming platform, has also adapted to the digital consumption of music and podcasts, and has seen significant growth.

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In mid-2017, the heads of each of the company businesses made presentations to the board describing the level of disruption they were facing, culminating in a recommendation to buy a controlling stake in the streaming technology company BAMTech, and use it to launch Disney+. This was a huge step, as Disney would become a distributor of its own content, direct to consumers without intermediaries.

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The strategy of becoming a distributor of one's own content challenges existing practices in the media industry by disrupting traditional distribution channels. Traditionally, media companies have relied on third-party distributors to get their content to consumers. By becoming a distributor of its own content, a company can bypass these intermediaries, giving it more control over its content and potentially increasing its profit margins. However, this strategy also comes with its own set of challenges, such as the need to invest in and maintain a distribution platform, and the risk of alienating third-party distributors.

The strategies outlined in "The Ride of a Lifetime" have significant potential to be implemented in other industries. The book emphasizes the importance of embracing change, operating with integrity, and being willing to take calculated risks. These principles are universally applicable and can be beneficial in any industry. For instance, the strategy of becoming a distributor of its own content, as Disney did with Disney+, can be applied in industries like publishing or music where companies traditionally rely on intermediaries. However, the specific implementation would depend on the unique characteristics and challenges of each industry.

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Suffer now, win later

Launching a new streaming service like Disney+ was major risk. Iger had to explain to Wall Street this was an expensive project upfront, with more than 25 new series and 10 original films were slated to come out in the first year alone. But it would also inflict short-term damage on the bottom line as Disney effectively competed with itself in its traditional businesses.

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A small business can use the principles laid out in The Ride of a Lifetime to embrace change and succeed through pragmatic risk-taking by firstly, being open to change and innovation. This could mean exploring new business models or technologies that could enhance the business. Secondly, they should be willing to take calculated risks. This involves assessing the potential benefits and drawbacks of a decision and taking action if the potential benefits outweigh the risks. Lastly, they should be patient and persistent. Success may not come immediately, but with perseverance and a clear vision, it can be achieved.

'The Ride of a Lifetime' by Robert Iger provides valuable insights into the strategic decisions that have shaped the Walt Disney Company. In the context of launching new services like Disney+, the book highlights the importance of taking calculated risks. Iger's decision to launch Disney+ was a major risk, as it involved significant upfront costs and potential short-term damage to the company's bottom line. However, it was a strategic move to adapt to the changing media landscape and meet the growing demand for streaming services. This approach of embracing change and taking bold steps to innovate is a key lesson from the book that can influence corporate strategies.

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Intentionally taking on short-term losses in the hope of attaining long-term growth is a big risk and one that takes a lot of courage. To create original content for Disney+, Iger decided not to create a whole new studio but rather to task the existing studios—including Pixar, Marvel, and Star Wars—with creating new products on top of their current business demands. Everything gets disrupted, including existing business models and practices, routines and priorities, jobs and responsibilities. Iger even tied executive compensation to whether people were stepping up to make the new initiative successful.

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Pragmatic risk-taking, as explained in "The Ride of a Lifetime", refers to the strategic decision to intentionally take on short-term losses with the hope of achieving long-term growth. This concept is exemplified in the book through Robert Iger's decision to task existing studios like Pixar, Marvel, and Star Wars with creating original content for Disney+, despite the disruption it would cause to existing business models and practices. This was a calculated risk, as it involved potential short-term losses and upheaval, but with the aim of long-term growth and success for Disney+. Iger's approach also included tying executive compensation to the success of this new initiative, further emphasizing the importance of taking calculated, strategic risks for long-term growth.

The concept of "everything gets disrupted" challenges existing paradigms in business by forcing companies to adapt to new technologies, market trends, and customer behaviors. This disruption can lead to changes in business models, practices, routines, and priorities. It can also affect jobs and responsibilities within the organization. For instance, in the case of Disney, the company had to take on short-term losses to achieve long-term growth by creating original content for Disney+. This required existing studios to take on additional tasks, disrupting their normal operations. This concept encourages businesses to be flexible, innovative, and ready to embrace change.

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Does it feel right?

Sometimes, courage can also mean turning away from an idea. In summer 2016, Disney expressed an interest in acquiring Twitter, and by October, both boards had approved a deal. The platform could work as a way to deliver content directly to consumers. Still, Iger was concerned about the management of hate speech, which included making difficult decisions about freedom of speech, fake accounts, and political messaging. Tackling such issues could be corrosive to the Disney brand. As a result, Iger decided to listen to his instincts and called off the deal.

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Small businesses can apply the principle of listening to one's instincts by carefully considering the potential impacts of their decisions, just as demonstrated in the Twitter deal case. It's important to evaluate not only the potential benefits but also the potential risks and challenges. If something doesn't feel right, it might be worth reconsidering or even calling off the deal. This principle can be applied in various aspects of business, from strategic decisions to daily operations. Trusting your instincts can help protect the integrity and reputation of your business.

The case study of the Twitter deal reflects on the broader theme of operating with integrity in the way that Disney, under the leadership of Robert Iger, prioritized its brand image and values over a potentially profitable acquisition. Despite the potential benefits of acquiring Twitter, Iger was concerned about the platform's management of hate speech and the potential negative impact on Disney's brand. This decision to turn away from the deal, despite its potential profitability, demonstrates a commitment to operating with integrity and prioritizing ethical considerations over financial gain.

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As Tom Murphy had said years earlier, "If something doesn't feel right to you, then it's probably not right for you."

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