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Synopsis

Do you feel trapped in a bloody war to outdo your competitors? Better strategy can build a stronger defense against the competition and generate higher ROI on your strategic efforts. Attract and keep customers with tools like strategic group analysis map, SWOT analysis, competitive pricing analysis, blue ocean strategy, and porter's five forces that you can download and customize to your needs.

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Some common mistakes to avoid when implementing these strategies include not understanding the market and competition, not aligning the strategy with the company's goals and resources, not monitoring and adjusting the strategy based on market changes, and not communicating the strategy effectively to the team.

To effectively use these strategic tools, you should first understand the purpose and functionality of each tool. For instance, a SWOT analysis helps identify strengths, weaknesses, opportunities, and threats. The strategic group analysis map helps visualize market competition, while competitive pricing analysis aids in understanding market trends. The blue ocean strategy is used for creating uncontested market space, and Porter's five forces analyze the competitive environment. After understanding, apply these tools in a way that aligns with your business goals. Regularly update and review these analyses to keep up with market changes.

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Outcome

Execs need competitive analysis to get outside of what they think they're good at or what their competitors to do and switch course and pivot as they see areas of weakness in competitors for you to act on. Pivot in terms of technical changes or pivot in terms of brand image or brand positioning. No matter what you do, you feel if they actually need to give a presentation on your findings, the second half of the deck is great for that. With this explainer, you'll learn how top companies like McDonald's, Apple, Robinhood, and Netflix use competitive analysis to be at the top of their industry.

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Competitive analysis plays a crucial role in crisis management. It allows companies to identify their competitors' weaknesses and areas of vulnerability, which they can then exploit to gain a competitive advantage. This could involve making technical changes or altering their brand image or positioning. In a crisis situation, this information can be invaluable in helping a company to pivot and adapt to changing circumstances.

Competitive analysis can help in understanding market trends by identifying the strengths and weaknesses of competitors. This can provide insights into potential opportunities or threats within the market. It can also reveal trends in terms of technical changes or shifts in brand image or positioning. Companies like McDonald's, Apple, Robinhood, and Netflix use competitive analysis to stay at the top of their industries.

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Tool highlights

Strategic group analysis map

Competition is a company's biggest threat - but it also informs the company's business model to find unique services that provide additional value not provided by their rivals.

For example, think about the competition in the auto industry. There are so many automotive companies, from legacy giants like Toyota and VW with great assembly lines and scale to new EV upstarts popping up every day that want to compete and become the next Tesla. With a market cap of over $700B, can you blame them? But with so much competition, how do any of these startups offer something unique that other legacy brands don't can't? A strategy group analysis can help.

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Businesses can use several strategies to compete in a high competition market. They can differentiate their products or services, focus on a niche market, create strong brand recognition, provide superior customer service, and leverage technology for efficiency and innovation. They can also use competitive pricing, strategic partnerships, and continuous improvement in their product or service offerings. It's also important to keep an eye on market trends and adapt quickly to changes.

Businesses can adopt several strategies to become the next Tesla. First, they can focus on innovation and technology, as Tesla has done with its electric vehicles and self-driving technology. Second, they can build a strong brand that stands for sustainability and forward-thinking, much like Tesla. Third, they can strive for operational excellence and efficiency, which is key to competing in the auto industry. Lastly, they can engage in strategic partnerships and collaborations to accelerate growth and expansion.

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Strategy group analysis maps, or SGA maps, plots companies in the same industry into different positions on a map. The dimensions, or what will be represented on the map's x-and-y-axis, are first determined depending on what are the most important angles to analyze.

For instance, other dimensions to measure could be brand identity, distribution channels, quality or technology, level of vertical integration, or specific cost position or services offered. In this case, the y-axis represents price and quality while the x-axis highlights the geographic coverage of competitors, or how many locations they have throughout the world. You then group the players according to where they land and plot them on the map.

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The quality of a company's technology is important in its competitive strategy because it can provide a significant advantage over competitors. High-quality technology can improve efficiency, reduce costs, and enhance the customer experience, all of which can lead to increased market share and profitability. It can also serve as a barrier to entry for potential competitors.

A company can use its services offered as a competitive advantage by ensuring they are of high quality, unique, and meet the needs of the customers better than the services offered by competitors. This could be achieved through innovation, excellent customer service, and continuous improvement. The company can also leverage its distribution channels and brand identity to gain a competitive edge.

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For example, a brand with high price and quality but low geographic coverage could be a premium retailer, like Porsche or Lamborghini. A retailer with a lower price but much higher geographic coverage would be Toyota.

When all the main players are grouped up, you can use this assessment to evaluate each player's strategy and determine where there is flexibility to enter the market or where the barriers to entry are too high. (Slide 11)

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SWOT analysis

Once you've analyzed your competitive landscape, it's time to assess yourself. SWOT Analysis is a common framework used by execs to determine their company's strengths, weaknesses, opportunities and threats. Strength and weaknesses are internal, company oriented, while opportunities and threats are more external, macro-oriented. (Slide 10)

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SWOT Analysis is a business framework that assesses a company's strengths, weaknesses, opportunities, and threats. It's internal and external focused. Other frameworks include Porter's Five Forces, which evaluates industry attractiveness and competitive intensity, and PESTEL Analysis, which examines macro-environmental factors. These frameworks can be used together for a comprehensive strategic analysis.

SWOT Analysis can significantly aid a company in its digital transformation initiatives. It allows the company to identify its Strengths, Weaknesses, Opportunities, and Threats related to digital transformation. Strengths and weaknesses are internal factors, such as technological capabilities or lack thereof. Opportunities and threats are external factors, such as emerging technologies or competitive digital strategies. By understanding these elements, a company can leverage its strengths, address its weaknesses, seize opportunities, and mitigate threats to successfully navigate its digital transformation.

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One of the more interesting companies to analyze with a SWOT analysis is the retail investment app Robinhood. Robinhood was founded in 2013 and recently reached over 18 million funded accounts with $100B under management. Currently, that makes the company the third biggest brokerage in the world. In 2020 alone, the company grew its revenue from $277M to $958M, around 245% annual growth rate.

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The SWOT analysis likely contributed to Robinhood's significant annual growth rate in 2020 by helping the company identify its strengths, weaknesses, opportunities, and threats in the market. This would have allowed Robinhood to leverage its strengths, address its weaknesses, capitalize on opportunities, and mitigate threats, thereby driving growth. However, the specific details of how the SWOT analysis was used by Robinhood are not provided in the content.

Companies like Robinhood can implement a SWOT analysis in their operations by first identifying their Strengths, Weaknesses, Opportunities, and Threats. Strengths could be their unique business model, user-friendly interface, or large customer base. Weaknesses might include regulatory challenges or customer service issues. Opportunities could be expanding into new markets or offering new services, while threats might be increased competition or regulatory changes. This analysis can help Robinhood to capitalize on its strengths, address its weaknesses, seize opportunities, and mitigate threats.

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Robinhood's key strength is its commission-free trading that allows anyone to buy fractional shares of stocks, ETFs, options, and even crypto at any price. It also has an easy-to-use mobile UI and its core service is innovative in that it solves a problem for a majority millennial audience to help make investing affordable.

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Robinhood's core service innovates in several ways to make investing affordable for the millennial audience. Firstly, it offers commission-free trading, which reduces the cost of investing. Secondly, it allows the purchase of fractional shares of stocks, ETFs, options, and even cryptocurrencies, enabling investment with smaller amounts of money. Lastly, its user-friendly mobile interface makes it accessible and easy to use, encouraging more millennials to invest.

Robinhood's mobile UI contributes significantly to its overall user experience. It is designed to be easy-to-use, making it accessible for a wide range of users, including those who are new to investing. The intuitive design allows users to navigate the app easily, making tasks such as buying and selling stocks, ETFs, options, and even crypto straightforward. This simplicity and ease of use can make investing more appealing and less intimidating, particularly for the millennial audience that Robinhood targets. The mobile UI is a key part of Robinhood's strategy to make investing affordable and accessible.

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Now for some weaknesses. The average Robinhood user has around $5,000 per account vs the average Charles Schwab user, which has around $100,000 per account. The Median amount in a Robinhood account is even lower at $240. This limits Robinhood's resources to grow. By contrast, Charles Schwab makes 50% of its revenue purely off interest from its users' accounts, which reached as high as $6.1 billion in 2020. Another way Charles Schwab makes money off account management fees, while Robinhood makes 80% of revenue from payment for order flow. This payment structure is also an external threat against Robinhood, as the SEC recently fined the company $65M for misleading users with the process.

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Competitive pricing analysis applies to Robinhood and Charles Schwab's situation by comparing their revenue models and user base. Robinhood, with an average user account balance of $5,000, relies heavily on payment for order flow, making up 80% of its revenue. This model has recently come under scrutiny, resulting in a $65M fine from the SEC. On the other hand, Charles Schwab, with an average user account balance of $100,000, generates 50% of its revenue from interest on user accounts, which amounted to $6.1 billion in 2020. Additionally, Schwab earns from account management fees. Therefore, in terms of competitive pricing, Schwab appears to have a more diversified and stable revenue model compared to Robinhood.

Robinhood can adopt several strategies to increase its average account balance. Firstly, it can focus on attracting more high-net-worth individuals who can deposit larger amounts into their accounts. This can be achieved through targeted marketing and offering premium services. Secondly, Robinhood can introduce account management fees, similar to Charles Schwab, which could incentivize users to maintain higher balances. Lastly, Robinhood can diversify its revenue streams to reduce reliance on payment for order flow, which has been a subject of controversy and fines. This could include offering additional financial services or products.

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However, Robinhood has opportunities to grow more vertical and offer additional portfolio services. It recently made announcements it would offer crypto wallets and 24/7 customer support, and could even grow with additional advising and consulting services

In addition to SWOT analysis for your own company, you can conduct a SWOT analysis on a competitor to identify any weaknesses that happen to be your strengths. These can be enablers for your growth, while external forces like regulations lobbied against you or your industry could be challenges to overcome.

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Porter's Five Forces is a significant tool in competitive strategies as it helps businesses understand the competitive landscape in their industry. It analyzes five key areas: the threat of new entrants, the bargaining power of buyers, the bargaining power of suppliers, the threat of substitute products or services, and the intensity of competitive rivalry. By understanding these forces, businesses can develop strategies to protect their market position, improve their competitive advantage, and increase profitability.

The Blue Ocean Strategy is a business theory that suggests companies are better off searching for ways to play in uncontested market spaces (Blue Oceans) rather than engaging with competition in existing market space (Red Oceans). This strategy involves creating a new, original market space or altering an existing industry to create new demand and thus, new customers. It's about creating and capturing new demand, and about offering new and innovative value to customers, not just about beating the competition.

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Competitive pricing analysis

Pricing is a huge element of competition. For products with only so many variations, price competition can be the main way to get ahead of your competitors. So how do you decide how to price your products?

In order for McDonald's to stay in business in so many countries around the world, it uses a "think global, act local" approach. The company's global HQ sets pricing parameters with specific guidelines and tactics for each region. Each region has its own pricing determined by demand, cost, and local competitor offerings in that region. McDonald's will even adopt the products it offers to whatever country it's in. It will serve rice and fried chicken in the Philippines, Beetroot burgers in Australia and poutines in Canada, to name a few. Even still, McDonald's soda and coffee products are some of its most profitable, so its goal is to upsell drinks to customers.

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McDonald's strategy aligns with the concept of digital transformation in the fast food industry through its adoption of a 'think global, act local' approach. This involves adapting its offerings to the local tastes and preferences in different regions, which could be facilitated by digital technologies. For instance, data analytics can be used to understand customer preferences in different regions. Moreover, digital platforms can enable efficient communication and coordination between the global headquarters and regional outlets. However, the specific ways in which McDonald's leverages digital technologies for its strategy are not detailed in the provided content.

Other companies can learn from McDonald's global strategy by adopting a 'think global, act local' approach. This involves setting global guidelines and tactics, but allowing for regional variations based on demand, cost, and local competitor offerings. Companies can also adapt their products or services to meet the specific needs and preferences of the local market, as McDonald's does with its menu items. Additionally, identifying and promoting the most profitable products or services, as McDonald's does with its drinks, can help to increase revenue.

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This type of price engineering can be done with a competitive pricing analysis, which is a complete and detailed breakdown of all of your competitor's prices. (Slide 18)

On the left-hand side, you can analyze your product's pricing compared to a main competitor, and how it stacks up to the competition with a market landscape bar chart. This chart compares your product to others and tallies those that are cheaper, equal in price, or more expensive.

On the right-hand side, you can compare how your pricing stacks up against competitive offerings. In a line graph visualization, you can track sales revenue at different prices to see how you position the price range affects customer behavior over time.

Remember, you can download this framework and customize these slides for your needs.

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Blue ocean strategy

While competition around price is common, competing on price is often called a "red ocean move" as it can create a "bloody" price war that creates less and less value for each company involved.

Instead, consider Blue Ocean strategy. Blue ocean strategy focuses on an untapped and uncontested area of the market where there's less or no competition and a whole "blue ocean" of value to unlock.

For example, Apple's blue ocean strategy in its competition with peers like Microsoft is the integration of all its hardware with each other and through the iCloud in the Apple ecosystem. Its iPhone integrates seamlessly with the mac, and the iPad, and the Apple watch, all fully integrated to act as an impenetrable barrier that no one can break. In fact, the affordability of the iCloud service is what adds to this integration — and they are doing the same with additional services through the Apple One subscription. This wide moat, or walled garden, is what makes Apple so impenetrable — and so hard to leave.

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Other companies can learn from Apple's strategy by focusing on creating a tightly integrated ecosystem of products and services. This integration creates a 'walled garden' effect, making it difficult for customers to switch to competitors. Companies can also focus on offering affordable and value-added services to enhance this integration. It's also important to continuously innovate and improve the product offerings to stay ahead of the competition.

Apple One is a subscription service offered by Apple that bundles together various Apple services like Apple Music, Apple TV+, Apple Arcade, and iCloud storage. It fits into Apple's overall strategy of creating an integrated ecosystem of products and services. By offering a bundle of services, Apple encourages users to stay within its ecosystem, enhancing customer loyalty and creating a 'walled garden' that's hard for competitors to penetrate.

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To create your own blue ocean strategy canvas, begin with a list of products or services you want to compare, and include as many as you like. (Slide 7)

List the products' attributes and factors of competition - but only include those factors that create value for the customer. Rate each product or service on a scale of 0-5, 5 being the best, 1 being the worst and 0 being non-existent. This could be based on your own perception and knowledge of your market, or through third party consumer survey data.

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While I can't provide a specific case study, I can tell you that competitive strategies are often demonstrated to be effective through various means. For instance, a company might use a SWOT analysis to identify its strengths, weaknesses, opportunities, and threats in the market. This can help the company to develop strategies that leverage its strengths and opportunities, while mitigating its weaknesses and threats. Additionally, tools like strategic group analysis maps can help a company to understand its position relative to its competitors, and to identify potential areas for growth or improvement. Ultimately, the effectiveness of these strategies can be measured through increased market share, improved customer retention, and higher ROI.

Competitive strategies can be practically applied in various ways in the business industry. They can be used to identify and understand the strengths and weaknesses of a business, and to develop a unique selling proposition. They can also be used to identify potential threats and opportunities in the market, and to develop strategies to mitigate these threats and capitalize on these opportunities. Additionally, competitive strategies can be used to attract and retain customers, and to increase market share and profitability.

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After you've scored everything, plot each on this blue ocean strategy graph to assess the gaps in your competition's features. If you find your current product is uncompetitive, you can manipulate your factors of competition to raise, reduce, eliminate, or create new factors and test how it compares. With these changes, you can create a strategy to develop features that will set you apart from the competition. (Slide 9)

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Competitive pricing analysis and Porter's Five Forces can be used to build a stronger defense against competition in several ways.

Competitive pricing analysis allows you to understand the pricing strategies of your competitors, which can help you set your own prices competitively. It can also help you identify gaps in the market where you can offer better value to customers.

Porter's Five Forces is a tool that helps you understand the competitive forces in your industry. These forces are: the threat of new entrants, the bargaining power of buyers, the threat of substitute products or services, the bargaining power of suppliers, and the intensity of competitive rivalry. By understanding these forces, you can develop strategies to mitigate their impact and strengthen your position in the market.

Strategic group analysis map and SWOT analysis play crucial roles in competitive strategies. A strategic group analysis map helps identify the competitive landscape by grouping companies in the same industry that have similar business models or similar combinations of strategies. This allows a company to understand its direct competitors and how they are positioned, which can inform its own strategic decisions.

On the other hand, SWOT analysis (Strengths, Weaknesses, Opportunities, Threats) is a tool used to understand the internal and external factors that could affect a company's success. Strengths and weaknesses are internal factors, while opportunities and threats are external. By understanding these factors, a company can leverage its strengths, improve its weaknesses, capitalize on opportunities, and mitigate threats to gain a competitive edge.

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Porter's five forces

So you have a strategy to tackle your competition, but what about how to tackle the outside forces that also constrict your profitability and potential to capture market share.

In his book Competitive Strategies, Michael Porter wrote that the competition in an industry and the ultimate profitability of a firm depend on five fundamental competitive forces: ease of entry, threat of substitution, bargaining power of buyers, bargaining power of suppliers, and rivalry among competitors. Competitive strategy aims to create a defensible position for the firm against these five competitive forces with offensive or defensive tactics.

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Porter's competitive strategy aligns with digital transformation initiatives in modern businesses in several ways. Firstly, digital transformation can enhance a firm's competitive position by improving its efficiency and effectiveness, which aligns with Porter's concept of creating a defensible position against competitive forces. Secondly, digital transformation can also help a firm to differentiate itself from its competitors, which is another key aspect of Porter's strategy. Lastly, digital transformation initiatives can help a firm to exploit new market opportunities, which aligns with Porter's idea of using offensive tactics to gain a competitive advantage.

A company that could significantly benefit from implementing Porter's competitive strategy is Uber. Uber operates in the ride-hailing industry where the competition is intense with rivals like Lyft. By applying Porter's strategy, Uber can strengthen its position. For instance, Uber can use differentiation strategy by offering unique features in its app or superior customer service. This can help Uber to stand out from its competitors and attract more customers. Moreover, Uber can also use cost leadership strategy by finding ways to reduce operational costs and passing the savings to the customers in the form of lower prices. This can help Uber to attract price-sensitive customers and increase its market share.

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To conduct your own five forces analysis, you should assess your company's tactical strategy against these forces.(Slide 3)

For instance, think about Netflix. Netflix began its competitive rivalry with traditional TV networks and the movie rental industry like Blockbuster, but now has to face new entrants that have popped up recently like HBO Max, Disney+, and the newly formed Discovery+. To combat these competitors and create a defensible position against supplier power in the form of third party licensing rights, Netflix began creating its own original content, which has paid off well in the long run.

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Spotify, a music streaming service, could benefit from a strategy similar to Netflix's. Just like Netflix, Spotify faces competition from other music streaming platforms like Apple Music, Amazon Music, and Tidal. To create a defensible position and differentiate itself, Spotify could invest in creating its own original content, such as exclusive music, podcasts, or live performances. This would not only attract and retain customers but also reduce dependency on third-party licensing rights.

Yes, there are several case studies that demonstrate the effectiveness of a strategy similar to Netflix's. One notable example is Amazon Prime Video. Similar to Netflix, Amazon Prime Video started as a streaming service but later began producing its own original content to compete with other platforms and reduce reliance on third-party content. This strategy has been successful, with Amazon Prime Video now being one of the leading streaming platforms globally.

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But now, with an abundance of streaming choices, the bargaining power of buyers has become higher. Viewers can easily substitute Netflix for another form of entertainment or switch to a cheaper service, and the consumer has higher leverage, so Netflix has pivoted to spend less on original TV content and more on new growth areas like video games.

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SWOT analysis can help Netflix in formulating its future strategies by identifying its Strengths, Weaknesses, Opportunities, and Threats. Strengths and Weaknesses are internal factors, such as Netflix's strong brand recognition or its dependency on content creators. Opportunities and Threats are external factors, such as the potential for growth in international markets or the increasing competition in the streaming industry. By understanding these factors, Netflix can leverage its strengths, address its weaknesses, capitalize on opportunities, and mitigate threats to formulate effective strategies.

Netflix might face several challenges while venturing into new growth areas like video games. Firstly, it's a new domain for Netflix, and they might lack the necessary expertise and understanding of the gaming industry. Secondly, the gaming industry is already highly competitive with established players like Sony, Microsoft, and Nintendo. Thirdly, developing or acquiring high-quality games is costly and time-consuming. Lastly, the success of this venture heavily relies on the acceptance and adoption by their existing user base.

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Netflix CEO Reed Hastings has said multiple times that Netflix sees its biggest competitor as the threat of substitution from sleep. Coming out of the pandemic, streaming companies have been worried that more consumers will choose to diversify their leisure and entertainment through in person gatherings or physical activity instead of staying home and binging a streaming show. Video games also represent a way for Netflix to combat this threat of substitution with the offer of additional entertainment options.

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Competitive pricing analysis can be beneficial for companies like Netflix in several ways. Firstly, it can help Netflix understand the pricing strategies of its competitors, which can inform its own pricing decisions. This can help Netflix to remain competitive in the market. Secondly, it can provide insights into market trends and customer preferences, which can be used to tailor Netflix's offerings and pricing to meet customer needs. Lastly, it can help Netflix identify opportunities for differentiation, such as offering unique features or services that competitors do not offer, which can justify a higher price point.

A strategic group analysis map is a tool that helps businesses understand their competitive landscape. For Netflix, it can help identify key competitors and their strategies, strengths, and weaknesses. It can also reveal gaps in the market that Netflix could potentially exploit. For instance, Netflix's main competitors are other streaming services, but as the content suggests, there are also threats of substitution from other forms of entertainment like video games or physical activities. Understanding these dynamics can help Netflix devise strategies to mitigate these threats and stay competitive.

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Different industries will find different forces that are more important. For instance, the power of suppliers is especially critical for any company in manufacturing - just look at the problems the automotive industry has faced most recently with the chip shortage. And bargaining power of buyers is more important for less sticky products, like food and coffee, because there's such a large range of choice.

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Some effective strategies to attract and keep customers in competitive markets include understanding your target audience, offering high-quality products or services, providing excellent customer service, and implementing a strong marketing strategy. It's also important to stay updated with market trends and adapt your business strategies accordingly. Regularly conducting a SWOT analysis can help identify strengths, weaknesses, opportunities, and threats in your business environment. Additionally, using tools like strategic group analysis map can help understand the competitive landscape and position your business effectively.

A large range of choice can significantly increase the bargaining power of buyers. When there are many alternatives available, buyers have the freedom to switch to a different product or service if they are not satisfied with the price, quality, or other aspects of their current choice. This puts pressure on businesses to offer competitive prices and high-quality products or services to retain their customers. If they fail to meet the buyers' expectations, they risk losing them to competitors.

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To gain more tools like competitor identification, market share comparison, core competency, product assessment comparison and competitive portfolio analysis, you can download this framework and customize the slides to your needs.

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