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Sinopsis

Por qué compramos está lleno de décadas de investigación sobre los comportamientos de los clientes. Observando a los clientes mientras se mueven por las tiendas, Underhill ha podido ofrecer buenos consejos respaldados por la ciencia.

Los profesionales del marketing y los minoristas encontrarán información desde la comercialización hasta las estadísticas y aprenderán exactamente cómo se comportan los clientes cuando compran.

Los lectores aprenderán cuánto tiempo permanecen los clientes en las tiendas y cómo aumentar ese tiempo, lo que resulta en más ventas. Sobre todo, aprenderán cómo utilizar estos consejos para convertir a los navegantes en compradores.

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Resumen

Lleno de resultados de investigación como "el 21% de los navegantes comprará una computadora el sábado a las 5 de la tarde", Por qué compramos explica la psicología de las compras y cómo usarla para obtener más ventas. El libro se divide en tres secciones. La primera sección trata sobre la mecánica de las compras y lo que los clientes esperan en la disposición de una tienda. La segunda sección se centra en la demografía. Los comportamientos de compra de hombres, mujeres, niños y ancianos son todos diferentes, y esta sección explica por qué. Los minoristas pueden utilizar esta información para facilitar la compra a cada grupo. La tercera sección trata sobre la dinámica de las compras, desde la colocación del producto hasta la espera en la fila.

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3 questions and answers
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A personal shopper is a professional who assists individuals in purchasing products according to their personal needs, preferences, and style. They often work in department stores or boutiques, providing advice and suggestions to customers. They may also shop on behalf of the customer, especially for busy individuals or those who need help in making fashion decisions.

On the other hand, direct sales refer to a business model where products are sold directly to consumers, bypassing any middlemen such as retailers or wholesalers. This can be done through various methods such as online sales, door-to-door sales, or home parties. The salesperson in direct sales often works independently, selling products from a specific company.

While both roles involve selling products to customers, the key difference lies in the approach and relationship with the customer. A personal shopper focuses on providing a personalized shopping experience, while a direct salesperson focuses on selling specific products directly to the consumer.

Direct sales have several benefits compared to selling at a store or online.

Firstly, direct sales allow for a personalized approach. Salespeople can tailor their sales pitch to the specific needs and preferences of the customer, which can lead to higher conversion rates.

Secondly, direct sales can build stronger customer relationships. The direct interaction between the salesperson and the customer can foster trust and loyalty, which can lead to repeat business and referrals.

Thirdly, direct sales can provide immediate feedback. Salespeople can gauge the customer's reactions and adjust their approach accordingly.

However, direct sales may not be suitable for all types of products and customers. Some customers may prefer the convenience and anonymity of shopping online or at a store. Therefore, businesses should consider their target market and product characteristics when deciding on their sales strategy.

In a direct sales environment, especially when demonstrating a product at a prospect's home, several factors can drive more sales:

1. Personalized Experience: Tailor your product demonstration to the specific needs and interests of the prospect. Show them how your product can solve their problems or enhance their lifestyle.

2. Building Trust: Be honest and transparent about the product's features and pricing. This builds trust and makes the prospect more likely to buy.

3. Product Knowledge: Know your product inside out. The more you know about your product, the better you can answer any questions or objections the prospect may have.

4. Follow-up: After the demonstration, follow up with the prospect. This can be a simple thank you note or a call to answer any further questions they may have.

Remember, the key is to focus on the prospect's needs and how your product can meet those needs.

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Mecánica

Cuanto más tiempo pasan los clientes en una tienda, más probabilidades tienen de comprar. Esta sección enseña cómo mantenerlos en la tienda más tiempo creando un lugar cómodo para comprar. Los pasillos estrechos pueden parecer que aprovechan al máximo el espacio disponible, pero el efecto "brush butt", donde los clientes están demasiado cerca para estar cómodos, dice lo contrario. Tener asientos para los clientes puede parecer un gasto extra, pero Por qué compramos demuestra que tener un lugar donde sentarse mantiene a los clientes en la tienda más tiempo. Desde el estacionamiento hasta el fondo de la tienda, la mecánica de las compras le dice a los minoristas mucho sobre cómo se sienten los clientes cuando están en una tienda.

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Demografía

Las personas compran de muchas maneras diferentes, y esta sección enseña qué hacer al respecto. Las mujeres pasan más tiempo en una tienda cuando están con otra mujer y el menor tiempo cuando están con un hombre. Este tipo de información brinda a los minoristas la oportunidad de ver dónde pueden mejorar para los grupos de clientes. Los minoristas aprenderán no solo cómo cada grupo compra de manera diferente, sino también lo que cada grupo quiere. Los minoristas que entienden lo que quieren sus clientes tendrán una lista de verificación casi infalible para crear una experiencia de compra personalizada para cada cliente y aumentar las ventas.

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1 questions and answers
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When selling to a man and a woman together, it's important to engage both parties in the selling process. Here are a few strategies:

1. Understand their individual needs: Men and women may have different shopping preferences and needs. Understand these differences and tailor your approach accordingly.

2. Personalize the experience: Use the information you have about their preferences to create a personalized shopping experience. This could involve showing them products that align with their interests or explaining how a product or service can meet their specific needs.

3. Involve both in the conversation: Make sure you're addressing both parties during the conversation. This can help ensure that both feel involved and valued.

4. Provide excellent customer service: Good customer service can make a big difference in keeping both parties engaged. Be attentive, responsive, and helpful.

Remember, the key is to make the shopping experience enjoyable and beneficial for both parties.

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Dinámica

Gran parte de esta sección se relaciona con las otras dos al enseñar a los minoristas cómo los clientes ven el entorno general de la tienda. Esta sección habla sobre el 'comprador sensual' y enseña a los minoristas cómo atraer a tantos sentidos como sea posible para obtener más ventas. Ejemplos como el olor del pan recién horneado vende más pan, brindan a los minoristas la oportunidad de encontrar deficiencias 'sensuales' y solucionarlas. Esperar en la fila puede arruinar una experiencia de compra de lo contrario excelente y esta sección enseña a los minoristas cómo usar distracciones para facilitarlo. Estos y otros enfoques prácticos, enseñan a los minoristas cómo comercializar efectivamente a los cinco sentidos.

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3 questions and answers
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The specific chapter in which Underhill discusses store clustering is not mentioned in the provided content, title, or description. However, in his book "Why We Buy", Underhill extensively discusses various aspects of customer behavior and retail strategies. Store clustering, which involves grouping similar stores together to attract a larger customer base, could be a part of these discussions. It's a common strategy used in retail to enhance customer experience and increase sales. For a detailed understanding, I would recommend reading the book or reaching out to a source that can provide a chapter-by-chapter summary.

While I don't have a direct quote from Paco Underhill's "Why We Buy" regarding clustering and customers being overwhelmed, his research does touch on these topics. Underhill emphasizes the importance of store layout and design in influencing customer behavior. He suggests that a cluttered, overwhelming store environment can deter customers and negatively impact sales. Retailers should strive to create a pleasant, easy-to-navigate shopping experience that appeals to all five senses. This includes avoiding excessive product clustering that can confuse or overwhelm shoppers.

To appeal to each of the senses while selling cookware, you can use the following strategies:

Sight: Display your cookware in an attractive manner. Use good lighting and arrange them in a way that highlights their features. You can also use visually appealing packaging.

Touch: Allow customers to touch and feel the cookware. The weight, texture, and quality of the material can be a deciding factor for many customers.

Smell: If possible, demonstrate cooking using your cookware. The smell of delicious food can make customers associate your cookware with good food.

Taste: Again, cooking demonstrations can be helpful. Let customers taste the food cooked using your cookware.

Hearing: The sound of food sizzling in the pan can be appealing. You can also talk about the benefits of your cookware, share customer testimonials, or play soothing music in the background.

Remember, the goal is to create a multi-sensory experience that makes your cookware more appealing to customers.

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Por qué compramos revela la ciencia del comportamiento del cliente, pero sobre todo, enseña a los minoristas cómo facilitar la compra a sus clientes.

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