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Qual é a melhor maneira de apresentar uma ideia de negócio? Neste artigo, explicaremos o que é um Canvas do Modelo de Negócios, como usá-lo, como personalizar nosso modelo para criar o seu próprio e, se você ler até o final, aprenderá como o LinkedIn usa um Modelo de Negócio Canvas para criar e avaliar novas ideias de negócio. Nosso modelo personalizável inclui algumas das melhores ferramentas de Modelo de Negócio Canvas disponíveis hoje, como múltiplos formatos de canvas, análise RFM, estrutura de custos e fluxos de receita, atividades e recursos chave, canais e outras vinte e cinco ferramentas.

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A real example of a business model canvas could be that of a company like Airbnb.

Customer Segment: People looking for temporary accommodation, owners who want to rent their space.

Value Proposition: Offering a platform where owners can rent their space to travelers.

Channels: Website and mobile application.

Customer Relationship: 24/7 support, user-friendly platform.

Revenue Streams: Service fees for each booking.

Key Resources: Online platform, user community.

Key Activities: Platform management, marketing, customer service.

Key Partnerships: Apartment owners, travel agencies.

Cost Structure: Development and maintenance of the platform, marketing, personnel.

This is a simplified example, but it gives an idea of how a business model canvas can be used to describe a company's business model.

An example of a Business Model Canvas (BMC) in French could be the following:

1. Value Proposition: What problem are you solving for your customers? What products or services do you offer?

2. Customer Segments: Who are your target customers?

3. Channels: How do you reach your customers?

4. Customer Relationships: How do you interact with your customers?

5. Revenue Streams: How do you make money?

6. Key Resources: What are the resources necessary to execute your business model?

7. Key Activities: What are the essential activities to execute your business model?

8. Key Partnerships: Who do you work with to execute your business model?

9. Cost Structure: What are the costs associated with running your business model?

Each company will have a unique BMC depending on its specifics.

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Destaques da ferramenta

Modelo de negócio canvas

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Um modelo de negócio canvas é uma linguagem compartilhada que é usada para descrever, visualizar e mudar um modelo de negócio. Em A Geração do Modelo de Negócio, Alexander Osterwalder diz que [EDQ]sem uma linguagem compartilhada, é difícil desafiar sistematicamente as suposições sobre o modelo de negócio e inovar com sucesso.[EDQ] O canvas descreve como uma empresa Cria, Entrega e Captura valor. Esta apresentação tem cinco versões do modelo de negócio canvas para atender às suas necessidades. Um modelo de negócio canvas padrão compreende nove blocos de construção: parceiros chave, atividades chave, recursos chave, propostas de valor, relacionamentos com clientes, canais, segmentos de clientes, estruturas de custos e fluxos de receita.(Slide 4

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The presentation mentions five versions of the business model canvas. However, the specific versions are not detailed in the provided content. A standard business model canvas comprises nine building blocks: key partners, key activities, key resources, value propositions, customer relationships, channels, customer segments, cost structures, and revenue streams.

To customize a business model canvas to suit specific business needs, you need to understand the nine building blocks of the canvas: key partners, key activities, key resources, value propositions, customer relationships, channels, customer segments, cost structures, and revenue streams. Once you understand these, you can tailor them to your specific business needs. For example, if your business heavily relies on partnerships, you might want to expand the 'key partners' section. Similarly, if your business has a unique value proposition, you might want to elaborate on that in the 'value propositions' section. Remember, the business model canvas is a flexible tool and can be adapted to fit your business needs.

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Uma visualização alternativa usa post-its para organizar o canvas. O usuário também pode facilmente copiar e colar as notas para adicionar mais. Cada uma pode ser preenchida, descartada ou substituída de uma maneira gerenciável para experimentar novas ideias. (Slide 3)

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O modelo de negócio enxuto é mais útil para startups que precisam gerar e avaliar rapidamente diferentes planos, pois inclui seções de problema e solução para ajudar a comparar ideias alternativas. (Slide 7)

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The problem and solution sections in the lean business model canvas are crucial for comparing alternative ideas. The problem section allows you to identify and articulate the key issues that your business idea aims to solve. This helps in understanding the market need for your product or service. The solution section, on the other hand, allows you to outline how your business idea addresses these problems. By comparing the problem and solution sections of different business ideas, you can assess which idea best addresses a market need and has the most viable solution.

The Business Model Canvas can be customized to suit different market needs by adjusting its elements based on the specific requirements of the market. For instance, the value proposition, customer segments, channels, customer relationships, revenue streams, key resources, key activities, key partnerships, and cost structure can all be tailored to reflect the market needs. An alternative visualization like using post-it notes can help in organizing and trying out new ideas. For startups, the lean business model canvas can be used which includes problem and solution sections to help compare alternative ideas.

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Análise RFM

As empresas precisam saber para quem planejam atender antes que possam desenvolver um relacionamento com seus clientes. É aí que entra a análise RFM. RFM significa recência, frequência e monetário, uma estrutura única para visualizar informações demográficas. Os clientes são pontuados de acordo com a recência de seu engajamento pontuado no eixo X, com a frequência de suas compras ou engajamento no eixo Y. 1 é uma frequência ou recência baixa, enquanto 5 representa uma alta frequência ou recência. (Slide 10)

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RFM (Recency, Frequency, Monetary) analysis can significantly enhance a company's business strategy by providing a clear understanding of customer behavior. It allows companies to segment their customers based on the recency of their engagement, the frequency of their purchases, and the monetary value of their transactions. This information can be used to develop targeted marketing strategies, improve customer retention, and increase sales. It can also help in identifying high-value customers and understanding their buying patterns, which can lead to more effective resource allocation.

Implementing RFM (Recency, Frequency, Monetary) analysis can present several challenges. Firstly, it requires a comprehensive and accurate customer database, which can be difficult to maintain. Secondly, it may not account for all customer behaviors or preferences, as it primarily focuses on transactional data. Lastly, it can be difficult to interpret and apply the results of RFM analysis in a meaningful way. These challenges can be overcome by ensuring the quality and completeness of the customer database, supplementing RFM analysis with other customer insights, and investing in training or expert resources to interpret and apply the results.

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Ao plotar os clientes neste gráfico, você pode ver seu valor monetário e sua importância para sua organização. É uma maneira quantitativa de identificar demografias em termos de quanto dinheiro elas podem gerar, em oposição a demografias qualitativas como idade ou gênero.Outra maneira eficaz de quantificar as relações com os clientes é com uma pontuação de satisfação do cliente. Esta pontuação permite que as empresas vejam quais métodos ou canais estão mais em demanda. Por exemplo, de acordo com estas pontuações de satisfação de amostra, seria sensato alocar menos recursos para suporte por e-mail e telefone e mais para suporte por chat. (Slide 17)

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The Business Model Canvas aligns with digital transformation initiatives by providing a structured framework to identify and prioritize the key elements of a business model. It helps in understanding the current business model and identifying areas where digital technologies can be implemented for improvement. For instance, in the 'Channels' block, a company might identify opportunities to digitize their distribution channels. Similarly, in the 'Customer Relationships' block, digital technologies might be used to enhance customer service, like the example given in the content about shifting resources to chat support. It's a tool that aids in the strategic planning of digital transformation.

Companies can implement the Business Model Canvas in their operations by first identifying the key elements of their business such as key partners, key activities, value propositions, customer relationships, customer segments, key resources, channels, cost structure, and revenue streams. Each of these elements should be clearly defined and understood. Then, these elements are plotted on the Business Model Canvas, which provides a visual representation of the business model. This allows companies to easily see how each element interacts with the others, identify potential areas of improvement, and make strategic decisions. It's also a dynamic tool, meaning it should be updated as the business evolves.

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Estrutura de custos

Outra parte chave de um modelo de negócio canvas é decompor a estrutura de custos do seu negócio. Este diagrama de árvore de estrutura de custos visualiza as despesas, COGS, e lucros brutos e líquidos em relação às vendas. Como algumas organizações podem ter mais despesas gerais para visualizar do que outras, os usuários podem adicionar ou excluir quantos dos gráficos de pizza forem necessários. (Slide 28)

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Companies can implement the cost structure tree diagram of the Business Model Canvas in their operations by first identifying all the costs associated with their business. These costs can be categorized into different sections such as expenses, cost of goods sold (COGS), and overheads. Once these costs are identified, they can be visualized using a tree diagram. This diagram can be customized according to the company's needs, with the ability to add or delete as many sections as necessary. The diagram helps in understanding the relation between different costs and the overall sales, thereby aiding in better financial management and decision making.

Understanding the cost structure in the Business Model Canvas enhances business strategy by providing a clear picture of where the company's money is going. It helps identify the most significant costs and how they relate to revenue generation. This understanding can lead to strategic decisions, such as cost reduction initiatives, pricing strategies, and investment in profitable areas. It also allows for better financial planning and risk management. Furthermore, it can highlight inefficiencies in the business model, prompting changes to improve profitability.

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O diagrama de fluxo de receita aqui divide a receita entre diferentes fontes. Cada fonte ou categoria é atribuída uma porcentagem, com subcategorias abaixo de cada uma. Por exemplo, uma empresa como a Apple pode separar os fluxos de receita em diferentes tipos de bens físicos e diferentes tipos de serviços, enquanto uma empresa como o Spotify pode usar a receita de anúncios como um fluxo e assinaturas como outro. (Slide 11)

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The revenue stream diagram in the Business Model Canvas helps in understanding a company's income sources by dividing the company's revenue into different sources or categories. Each source or category is allotted a percentage, which allows for a clear visualization of where the company's income is coming from. For instance, a company like Apple might separate revenue streams into different types of physical goods and different kinds of services, while a company like Spotify might use ad revenue as one stream and subscriptions as another. This breakdown helps in understanding the proportion of income coming from each source, thereby providing insights into the company's business model and profitability.

The Business Model Canvas aligns with digital transformation initiatives by providing a structured framework to identify and assess the impact of digital technologies on different aspects of a business model. It helps in understanding how digital transformation can create new value propositions, customer relationships, channels, and revenue streams. It also aids in identifying areas where digital technologies can improve operational efficiency and effectiveness. The canvas can be used to map out current state, desired future state, and the transition path for digital transformation.

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Atividades chave

As atividades chave são outro bloco de construção importante do modelo de negócios canvas.As atividades-chave podem ser separadas em atividades contínuas que são repetidas de forma recorrente ou atividades únicas que precisam ser realizadas apenas algumas vezes por ano. (Slide 20-21)

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Os recursos-chave são o que tornam as atividades-chave possíveis. Eles são separados em recursos físicos, intelectuais, humanos e financeiros. Recursos físicos incluem tudo, desde fábricas até equipamentos, enquanto intelectuais normalmente incluem patentes. Humanos incluem todos os tipos de funcionários, e financeiros incluem capital privado, quaisquer subsídios ou bolsas. Liste o valor dedicado a cada recurso e o ROI esperado de cada um. Os usuários podem deixar qualquer um desses campos em branco se não tiverem certeza do valor. Por exemplo, como os governos planejam investir mais no desenvolvimento de veículos de nova energia na próxima década, uma empresa de veículos pode destacar os subsídios governamentais como um recurso financeiro chave. (Slide 23)

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The Business Model Canvas describes how a company creates, captures, and delivers value through nine building blocks. These include: Key Partnerships, Key Activities, Key Resources, Value Propositions, Customer Relationships, Channels, Customer Segments, Cost Structure, and Revenue Streams. Each block represents a specific aspect of the business. For instance, 'Value Propositions' describes the unique value a company offers to its customers, 'Key Resources' outlines the assets necessary to deliver this value, and 'Revenue Streams' explains how the company captures value through monetization strategies.

The Business Model Canvas can help a company modify its business model to better suit market needs by providing a structured framework that allows for a comprehensive view of the current business model. This includes key areas such as key resources, value propositions, customer segments, channels, customer relationships, revenue streams, and cost structure. By analyzing these areas, a company can identify potential gaps or areas of improvement. It can also help in brainstorming and testing new business models. The visual nature of the canvas makes it easier to understand and communicate changes, making it a valuable tool for strategic planning and decision-making.

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Canais

A última parte do modelo de negócios que destacaremos são os canais. Os canais abrangem como e onde as empresas entregam seu valor aos clientes. Os canais de distribuição são onde os produtos ou serviços podem ser vendidos. Cada tipo de distribuição pode ser comparado aqui.(Slide 14)

Os canais de marketing são como as empresas divulgam e entregam sua mensagem ou proposta de valor. Uma visualização clara do painel é fornecida aqui. Para uma visão mais detalhada de como criar um plano de marketing para ativar seus canais de marketing, confira nosso modelo de apresentação [related bracelet=[EDQ]marketplan[EDQ]] e assista ao vídeo acompanhante para aprender mais. (Slide 15)

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There are numerous resources available to learn more about creating a marketing plan. These include online courses, books, webinars, and workshops. Websites like Coursera, Udemy, and LinkedIn Learning offer courses on marketing plan creation. Books such as "Marketing Plan Handbook" by Robert W. Bly and "The Marketing Plan: How to Prepare and Implement It" by William M. Luther are also helpful. Additionally, you can find webinars and workshops on sites like Eventbrite or Meetup.

A marketing plan to activate marketing channels can be created by following these steps:

1. Identify your target audience: Understand who your customers are, their needs, and preferences.

2. Choose the right marketing channels: Based on your target audience, choose the most effective channels to reach them. These could be social media, email marketing, content marketing, SEO, etc.

3. Develop a content strategy: Plan what type of content you will share on each channel to engage your audience and promote your product or service.

4. Set clear goals and KPIs: Define what success looks like for each channel and how you will measure it.

5. Monitor and adjust: Regularly review the performance of each channel and adjust your strategy as needed.

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Finalmente, os canais de suporte são importantes para manter relacionamentos pós-venda. Um canal de suporte forte proporciona uma vantagem competitiva. Empresas como Slack ou IBM são conhecidas por seu suporte contínuo aos clientes, o que é o que mantém os clientes voltando. (Slide 16)

Estudo de caso: LinkedIn

O LinkedIn atualmente tem mais de 650 milhões de usuários de mais de 200 países. Os principais parceiros do LinkedIn incluem centros de dados para suportar a plataforma online, empregadores, universidades e desenvolvedores de cursos educacionais. As principais atividades do LinkedIn incluem a manutenção de sua plataforma online, retenção de sua base de usuários e construção de parcerias. Seu principal recurso é, claro, a própria plataforma online.

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The main components of LinkedIn's business model include its online platform, user base, and partnerships. The online platform is a key resource that supports all its activities. The user base, which currently stands at over 650 million users from over 200 countries, is crucial for LinkedIn's operations. The company also builds partnerships with key partners such as data centers, employers, universities, and educational course developers to support its business model.

LinkedIn's business model aligns with digital transformation initiatives in several ways. Firstly, its entire platform is online, which is a key aspect of digital transformation. Secondly, LinkedIn's key activities include maintaining its online platform and retaining its user base, which involves continuous digital innovation. Lastly, LinkedIn's key partners include data centers to support the online platform, which is a crucial part of digital infrastructure.

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O LinkedIn tem vários segmentos de clientes: sua comunidade de usuários, empregadores em busca de funcionários e anunciantes.Cada um desses segmentos tem sua própria proposta de valor, que pode ser exibida no canvas. Para os usuários, a proposta seria uma maneira de exibir suas habilidades para os recrutadores de forma fácil. Para os empregadores, é um banco de dados global e acessível de candidatos. Para os anunciantes, é uma audiência engajada e ferramentas de medição.

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LinkedIn's multi-segment customer approach enhances its business strategy by catering to the needs of different customer segments, thereby expanding its user base and increasing its revenue streams. For instance, it provides a platform for users to showcase their skills to recruiters, offers employers a global and accessible database of candidates, and provides advertisers with an engaged audience and measurement tools. This diversified approach allows LinkedIn to maximize its market reach and profitability.

The Business Model Canvas can be used in the recruitment industry in several ways. It can help recruitment agencies to clearly define their value proposition, customer segments, and revenue streams. For example, their value proposition could be their expertise in sourcing candidates, their customer segments could be the companies they serve, and their revenue streams could be the fees they charge for their services. It can also help them to identify key resources, activities, and partners, as well as cost structure and channels. This can lead to a better understanding of their business and can aid in strategic decision-making.

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O maior canal de distribuição do LinkedIn é seu site e aplicativo móvel. Mas seus canais vão além disso, com canais de suporte como o Sales Navigator e Sales Solutions que buscam manter os relacionamentos com os clientes. Manter esses relacionamentos com a base de usuários através de canais de suporte é uma maneira chave que o LinkedIn expande sua comunidade online e obtém uma vantagem competitiva. Suas fontes de receita incluem postagens de empregos pay-per-click, assinaturas premium e soluções de marketing. Cada um desses componentes pode ser listado no modelo de negócio canvas e trocado conforme são avaliados para o sucesso. Confira nosso vídeo acima para ver como tudo isso se parece em um modelo de negócio canvas.

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The Business Model Canvas helps in evaluating the success of different revenue streams by providing a structured framework to list out and assess each revenue stream. It allows businesses to visualize and understand the contribution of each revenue stream to the overall business model. For instance, pay-per-click job postings, premium subscriptions, and marketing solutions can be listed out separately on the canvas. The performance of each can then be evaluated based on metrics such as revenue generated, growth rate, customer feedback, etc. This helps in identifying which revenue streams are performing well and which ones need improvement. The canvas can be updated regularly to reflect changes in the business strategy or market conditions.

LinkedIn's use of support channels like Sales Navigator and Sales Solutions significantly enhances its business strategy. These tools are designed to maintain and strengthen customer relationships, which is crucial for LinkedIn's growth and competitive advantage. Sales Navigator is a tool that helps sales professionals find and build relationships with LinkedIn members, while Sales Solutions offers a range of tools to help businesses leverage LinkedIn's network for sales and marketing. By providing these services, LinkedIn not only increases its user engagement but also creates additional revenue streams.

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Conclusão

Deseja um Modelo de Negócio Canvas fácil de usar? Baixe a apresentação Canvas do Modelo de Negócios para mais slides como Estratégia de parceiro chave, Avaliação de parceiro chave, Gráfico de segmentação de cliente, Estratégia de criação de valor, Modelo de negócio lean canvas, e muitos mais. E, se você quer mais visualizações de canvas de negócios, você pode conferir nossos outros [related bracelet=[EDQ]canvas[EDQ]] para mais.

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Yes, there are numerous case studies that demonstrate the effectiveness of the Business Model Canvas. Companies like Uber, Airbnb, and Spotify have used this tool to define and innovate their business models. It helps businesses to visualize their current model, identify areas of strength and weakness, and experiment with future possibilities. However, the specific case studies are not provided in this resource.

The main components of the Business Model Canvas are: Key Partners, Key Activities, Key Resources, Value Propositions, Customer Relationships, Channels, Customer Segments, Cost Structure, and Revenue Streams.

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