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Qual é a melhor maneira de apresentar uma ideia de negócio? Neste artigo, explicaremos o que é um Canvas do Modelo de Negócios, como usá-lo, como personalizar nosso modelo para criar o seu próprio e, se você ler até o final, aprenderá como o LinkedIn usa um Modelo de Negócio Canvas para criar e avaliar novas ideias de negócio. Nosso modelo personalizável inclui algumas das melhores ferramentas de Modelo de Negócio Canvas disponíveis hoje, como múltiplos formatos de canvas, análise RFM, estrutura de custos e fluxos de receita, atividades e recursos chave, canais e outras vinte e cinco ferramentas.

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A real example of a business model canvas could be that of a company like Airbnb.

Customer Segment: People looking for temporary accommodation, owners who want to rent their space.

Value Proposition: Offering a platform where owners can rent their space to travelers.

Channels: Website and mobile application.

Customer Relationship: 24/7 support, user-friendly platform.

Revenue Streams: Service fees for each booking.

Key Resources: Online platform, user community.

Key Activities: Platform management, marketing, customer service.

Key Partnerships: Apartment owners, travel agencies.

Cost Structure: Development and maintenance of the platform, marketing, personnel.

This is a simplified example, but it gives an idea of how a business model canvas can be used to describe a company's business model.

An example of a Business Model Canvas (BMC) in French could be the following:

1. Value Proposition: What problem are you solving for your customers? What products or services do you offer?

2. Customer Segments: Who are your target customers?

3. Channels: How do you reach your customers?

4. Customer Relationships: How do you interact with your customers?

5. Revenue Streams: How do you make money?

6. Key Resources: What are the resources necessary to execute your business model?

7. Key Activities: What are the essential activities to execute your business model?

8. Key Partnerships: Who do you work with to execute your business model?

9. Cost Structure: What are the costs associated with running your business model?

Each company will have a unique BMC depending on its specifics.

To design a C2C business model for a carpet brand like Beheshti, you need to consider several key factors. Firstly, identify your target customers and understand their needs and preferences. This will help you to tailor your products and services to meet their expectations. Secondly, establish a platform where customers can interact with each other. This could be a website or an app where customers can buy and sell carpets. Ensure that the platform is user-friendly and secure. Thirdly, set up a system for payment and delivery. This could involve partnering with a reliable courier service and integrating a secure payment gateway into your platform. Lastly, invest in marketing and customer service. This will help to attract customers to your platform and keep them satisfied. Remember, the success of a C2C business model largely depends on trust. So, make sure to build a trustworthy brand.

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Destaques da ferramenta

Modelo de negócio canvas

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Um modelo de negócio canvas é uma linguagem compartilhada que é usada para descrever, visualizar e mudar um modelo de negócio. Em A Geração do Modelo de Negócio, Alexander Osterwalder diz que [EDQ]sem uma linguagem compartilhada, é difícil desafiar sistematicamente as suposições sobre o modelo de negócio e inovar com sucesso.[EDQ] O canvas descreve como uma empresa Cria, Entrega e Captura valor. Esta apresentação tem cinco versões do modelo de negócio canvas para atender às suas necessidades. Um modelo de negócio canvas padrão compreende nove blocos de construção: parceiros chave, atividades chave, recursos chave, propostas de valor, relacionamentos com clientes, canais, segmentos de clientes, estruturas de custos e fluxos de receita.(Slide 4

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The Business Model Canvas is a strategic tool that can be used to challenge assumptions about your business model and drive innovation. It consists of nine building blocks: key partners, key activities, key resources, value propositions, customer relationships, channels, customer segments, cost structures, and revenue streams. To challenge assumptions, you can systematically review each block and ask critical questions. For example, are your value propositions truly meeting the needs of your customer segments? Are your key activities aligned with your value propositions? By questioning each component, you can identify areas for innovation and improvement.

A business model canvas assists in creating, delivering, and capturing value by providing a structured framework that breaks down the key elements of a business model. It comprises nine building blocks: key partners, key activities, key resources, value propositions, customer relationships, channels, customer segments, cost structures, and revenue streams. This structure allows businesses to visualize and systematically challenge their assumptions, leading to successful innovation. It helps in identifying and prioritizing the most important elements to make a business successful.

A standard business model canvas comprises nine building blocks: key partners, key activities, key resources, value propositions, customer relationships, channels, customer segments, cost structures, and revenue streams.

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Uma visualização alternativa usa post-its para organizar o canvas. O usuário também pode facilmente copiar e colar as notas para adicionar mais. Cada uma pode ser preenchida, descartada ou substituída de uma maneira gerenciável para experimentar novas ideias. (Slide 3)

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O modelo de negócio enxuto é mais útil para startups que precisam gerar e avaliar rapidamente diferentes planos, pois inclui seções de problema e solução para ajudar a comparar ideias alternativas. (Slide 7)

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The Business Model Canvas aligns with digital transformation initiatives in a startup by providing a structured framework to identify and assess the key elements of the business model. This includes the value proposition, customer segments, channels, customer relationships, revenue streams, key resources, key activities, key partnerships, and cost structure. In the context of digital transformation, the canvas can help startups to identify areas where digital technologies can be leveraged to create new value propositions, reach new customer segments, or streamline operations. For example, a startup might identify opportunities to use digital technologies to deliver their product or service through online channels, or to automate key activities to reduce costs.

The Business Model Canvas can enhance a startup's business strategy by providing a structured framework that allows startups to define and discuss their business idea in a systematic and flexible way. It helps in identifying the key elements of a business such as value proposition, customer segments, channels, customer relationships, revenue streams, key resources, key activities, key partnerships, and cost structure. This can lead to better strategic decisions and adjustments, making the business more efficient and competitive.

Startups might face several challenges when using the Business Model Canvas. Firstly, they might struggle with understanding how to fill out each section of the canvas, especially if they are not familiar with business terminology. Secondly, they might find it difficult to prioritize and decide which elements are most important for their business. Lastly, they might face challenges in validating the assumptions they make while filling out the canvas. These challenges can be overcome by educating themselves about the Business Model Canvas, seeking advice from mentors or experienced entrepreneurs, and continuously testing and validating their assumptions.

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Análise RFM

As empresas precisam saber para quem planejam atender antes que possam desenvolver um relacionamento com seus clientes. É aí que entra a análise RFM. RFM significa recência, frequência e monetário, uma estrutura única para visualizar informações demográficas. Os clientes são pontuados de acordo com a recência de seu engajamento pontuado no eixo X, com a frequência de suas compras ou engajamento no eixo Y. 1 é uma frequência ou recência baixa, enquanto 5 representa uma alta frequência ou recência. (Slide 10)

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Common challenges in applying RFM (Recency, Frequency, Monetary) analysis include data collection and quality, determining the right thresholds for segmentation, and integrating RFM results with other marketing strategies. Overcoming these challenges involves ensuring accurate and comprehensive data collection, using statistical methods to determine segmentation thresholds, and aligning RFM results with overall business goals and strategies.

The main components of the RFM (Recency, Frequency, Monetary) analysis framework are:

1. Recency: This measures how recently a customer has made a purchase or engaged with the company. A lower score indicates less recent engagement, while a higher score indicates more recent engagement.

2. Frequency: This measures how often a customer makes a purchase or engages with the company. A lower score indicates less frequent engagement, while a higher score indicates more frequent engagement.

3. Monetary: This measures how much a customer spends during their transactions. It helps in identifying the highest revenue-generating customers.

A company can implement RFM (Recency, Frequency, Monetary) analysis in their customer relationship management by first understanding the RFM framework. This involves scoring customers based on the recency of their engagement (X-axis), and the frequency of their purchases or engagement (Y-axis). A score of 1 represents low frequency or recency, while a score of 5 represents high frequency or recency. Once the scoring system is understood, the company can then categorize their customers based on these scores and tailor their marketing and sales strategies accordingly. This allows the company to prioritize their efforts towards customers who are more likely to engage and make purchases, thereby improving their customer relationship management.

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Ao plotar os clientes neste gráfico, você pode ver seu valor monetário e sua importância para sua organização. É uma maneira quantitativa de identificar demografias em termos de quanto dinheiro elas podem gerar, em oposição a demografias qualitativas como idade ou gênero.Outra maneira eficaz de quantificar as relações com os clientes é com uma pontuação de satisfação do cliente. Esta pontuação permite que as empresas vejam quais métodos ou canais estão mais em demanda. Por exemplo, de acordo com estas pontuações de satisfação de amostra, seria sensato alocar menos recursos para suporte por e-mail e telefone e mais para suporte por chat. (Slide 17)

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The Business Model Canvas plays a crucial role in capturing and delivering value for a company. It is a strategic management tool that allows businesses to visualize, design, and innovate their business model. It helps in identifying the key areas where the company can create, deliver, and capture value. This includes understanding the customer segments, value propositions, channels, customer relationships, revenue streams, key resources, key activities, key partnerships, and cost structure. By understanding these elements, a company can effectively strategize and prioritize its operations to maximize value creation and delivery.

The Business Model Canvas helps in understanding the monetary value of different demographics by allowing businesses to plot their customers on a chart. This provides a quantitative way to identify demographics in terms of how much money they can generate. It's not just about qualitative demographics like age or gender, but also about the potential revenue each demographic can bring to the business. Additionally, it can be used to quantify customer relationships with a customer satisfaction score, letting companies see which methods or channels are most in demand.

One effective way to allocate resources based on customer satisfaction scores is by identifying the methods or channels that are most in demand. For instance, if the customer satisfaction scores indicate that customers prefer chat support over email and phone support, it would be wise to allocate more resources to chat support. This approach ensures that resources are utilized in a way that maximizes customer satisfaction. Additionally, it's important to regularly review and update resource allocation based on changes in customer satisfaction scores.

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Estrutura de custos

Outra parte chave de um modelo de negócio canvas é decompor a estrutura de custos do seu negócio. Este diagrama de árvore de estrutura de custos visualiza as despesas, COGS, e lucros brutos e líquidos em relação às vendas. Como algumas organizações podem ter mais despesas gerais para visualizar do que outras, os usuários podem adicionar ou excluir quantos dos gráficos de pizza forem necessários. (Slide 28)

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A Business Model Canvas can be customized to showcase a business idea effectively by focusing on the key elements that are most relevant to the business. This includes the value proposition, customer segments, channels, customer relationships, revenue streams, key resources, key activities, key partnerships, and cost structure. Each of these elements should be clearly defined and prioritized based on their importance to the business. The canvas should be flexible enough to accommodate changes as the business evolves. It's also important to visualize the cost structure of the business, as this can help identify areas for improvement and potential profitability.

Modifications to a Business Model Canvas to better suit market needs can include adjusting the value proposition to align with changing customer needs, updating customer segments as the market evolves, and revising channels and customer relationships based on new market trends. It's also important to regularly review and update key activities, key resources, and key partnerships to ensure they are still relevant and beneficial. Lastly, the cost structure and revenue streams should be adjusted to reflect current market conditions.

The Business Model Canvas is a strategic tool that can help a company in capturing and delivering value by providing a visual representation of the business's key activities, resources, and relationships. It allows the company to identify and prioritize the most important elements of their business model, such as customer segments, value propositions, channels, customer relationships, revenue streams, key resources, key activities, key partnerships, and cost structure. By mapping out these elements, the company can better understand how they create, deliver, and capture value, and can identify areas for improvement or innovation. This can lead to more effective decision-making and a more successful business.

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O diagrama de fluxo de receita aqui divide a receita entre diferentes fontes. Cada fonte ou categoria é atribuída uma porcentagem, com subcategorias abaixo de cada uma. Por exemplo, uma empresa como a Apple pode separar os fluxos de receita em diferentes tipos de bens físicos e diferentes tipos de serviços, enquanto uma empresa como o Spotify pode usar a receita de anúncios como um fluxo e assinaturas como outro. (Slide 11)

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Atividades chave

As atividades chave são outro bloco de construção importante do modelo de negócios canvas.As atividades-chave podem ser separadas em atividades contínuas que são repetidas de forma recorrente ou atividades únicas que precisam ser realizadas apenas algumas vezes por ano. (Slide 20-21)

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Os recursos-chave são o que tornam as atividades-chave possíveis. Eles são separados em recursos físicos, intelectuais, humanos e financeiros. Recursos físicos incluem tudo, desde fábricas até equipamentos, enquanto intelectuais normalmente incluem patentes. Humanos incluem todos os tipos de funcionários, e financeiros incluem capital privado, quaisquer subsídios ou bolsas. Liste o valor dedicado a cada recurso e o ROI esperado de cada um. Os usuários podem deixar qualquer um desses campos em branco se não tiverem certeza do valor. Por exemplo, como os governos planejam investir mais no desenvolvimento de veículos de nova energia na próxima década, uma empresa de veículos pode destacar os subsídios governamentais como um recurso financeiro chave. (Slide 23)

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Canais

A última parte do modelo de negócios que destacaremos são os canais. Os canais abrangem como e onde as empresas entregam seu valor aos clientes. Os canais de distribuição são onde os produtos ou serviços podem ser vendidos. Cada tipo de distribuição pode ser comparado aqui.(Slide 14)

Os canais de marketing são como as empresas divulgam e entregam sua mensagem ou proposta de valor. Uma visualização clara do painel é fornecida aqui. Para uma visão mais detalhada de como criar um plano de marketing para ativar seus canais de marketing, confira nosso modelo de apresentação [related bracelet=[EDQ]marketplan[EDQ]] e assista ao vídeo acompanhante para aprender mais. (Slide 15)

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Finalmente, os canais de suporte são importantes para manter relacionamentos pós-venda. Um canal de suporte forte proporciona uma vantagem competitiva. Empresas como Slack ou IBM são conhecidas por seu suporte contínuo aos clientes, o que é o que mantém os clientes voltando. (Slide 16)

Estudo de caso: LinkedIn

O LinkedIn atualmente tem mais de 650 milhões de usuários de mais de 200 países. Os principais parceiros do LinkedIn incluem centros de dados para suportar a plataforma online, empregadores, universidades e desenvolvedores de cursos educacionais. As principais atividades do LinkedIn incluem a manutenção de sua plataforma online, retenção de sua base de usuários e construção de parcerias. Seu principal recurso é, claro, a própria plataforma online.

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O LinkedIn tem vários segmentos de clientes: sua comunidade de usuários, empregadores em busca de funcionários e anunciantes.Cada um desses segmentos tem sua própria proposta de valor, que pode ser exibida no canvas. Para os usuários, a proposta seria uma maneira de exibir suas habilidades para os recrutadores de forma fácil. Para os empregadores, é um banco de dados global e acessível de candidatos. Para os anunciantes, é uma audiência engajada e ferramentas de medição.

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O maior canal de distribuição do LinkedIn é seu site e aplicativo móvel. Mas seus canais vão além disso, com canais de suporte como o Sales Navigator e Sales Solutions que buscam manter os relacionamentos com os clientes. Manter esses relacionamentos com a base de usuários através de canais de suporte é uma maneira chave que o LinkedIn expande sua comunidade online e obtém uma vantagem competitiva. Suas fontes de receita incluem postagens de empregos pay-per-click, assinaturas premium e soluções de marketing. Cada um desses componentes pode ser listado no modelo de negócio canvas e trocado conforme são avaliados para o sucesso. Confira nosso vídeo acima para ver como tudo isso se parece em um modelo de negócio canvas.

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Conclusão

Deseja um Modelo de Negócio Canvas fácil de usar? Baixe a apresentação Canvas do Modelo de Negócios para mais slides como Estratégia de parceiro chave, Avaliação de parceiro chave, Gráfico de segmentação de cliente, Estratégia de criação de valor, Modelo de negócio lean canvas, e muitos mais. E, se você quer mais visualizações de canvas de negócios, você pode conferir nossos outros [related bracelet=[EDQ]canvas[EDQ]] para mais.

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The Business Model Canvas (BMC) is a strategic management tool to quickly and easily define and communicate a business idea or concept. It is a one page document which works through the fundamental elements of a business or product, structuring an idea in a coherent way.

Here are a few examples of BMC:

1. Uber: Key partners include drivers and car companies. Key activities include platform development and maintenance. Value propositions include convenience and cost-effectiveness. Customer segments include people without cars and people who prefer not to drive.

2. Airbnb: Key partners include property owners. Key activities include platform development and customer service. Value propositions include unique accommodation experiences and cost savings. Customer segments include travelers seeking non-traditional accommodations.

3. Amazon: Key partners include suppliers and third-party sellers. Key activities include logistics and website management. Value propositions include wide product range and fast delivery. Customer segments include online shoppers and businesses.

Remember, these are simplified examples and real-life business models can be much more complex.

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