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Have a great product, but struggle with customers? A strong value proposition elevates the core benefits of your product or service and persuades customers why even an average product is irreplaceable. Download the Value Proposition presentation template to communicate and deliver the right promises to your end-users. The template includes slides on the Value Proposition Builder framework, Customer Value Canvas and Value Proposition Canvas, Customer Value map, Value Comparison Table, Components of Strong Value Differentiation, Value Proposition vs Customer Segment, Value Proposition Message Flow, Value Proposition Spectrum, Three Elements of Value Proposition, plus many more.

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25 questions and answers
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A value proposition can help in attracting new customers by clearly communicating the unique benefits and advantages of your product or service. It helps to differentiate your offering from competitors and makes it more appealing to potential customers. It can also help to align your marketing efforts with customer needs and expectations, thereby increasing the effectiveness of your marketing and sales strategies.

A value proposition can help in retaining existing customers by clearly communicating the unique benefits and advantages of your product or service. It helps customers understand why your product or service is superior and why they should continue using it. A strong value proposition can also create a strong emotional connection with customers, making them feel valued and appreciated, which can increase customer loyalty and retention.

The best practices for creating a value proposition include understanding your customer's needs and wants, clearly defining the benefits of your product or service, and communicating these benefits in a way that is easy to understand and compelling. It's also important to differentiate your value proposition from your competitors and to continuously refine and update it based on customer feedback and market changes.

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Slide highlights

A strong value proposition should meet three qualities: valuable to customers, differentiated from alternatives, and substantiated as credible. (Slide 8)

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Canvas the customer value that your product or feature provides to maximize product potential. (Slide 7)

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Compare your product or feature's value against rival products, rate them from low to high, and discover where you out-compete them to highlight as your differentiator.(Slide 15)

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A value proposition influences customer decision-making by highlighting the unique benefits and features of a product or service. It helps customers understand why they should choose a particular product over its competitors. It can also influence their perception of the product's value, which can affect their willingness to pay for it.

Some strategies for updating a value proposition over time include: regularly reassessing the value your product or service provides to customers, keeping an eye on the competition to understand how your offering is differentiated, and ensuring that your value proposition remains credible and substantiated. It's also important to stay in tune with market trends and customer needs, as these can change over time and may require adjustments to your value proposition.

A value proposition can be adapted for different market segments by understanding the unique needs and preferences of each segment. This involves researching and understanding the customer's needs, preferences, and pain points in each segment. Then, tailor your product or service's features, benefits, and pricing to meet those specific needs. This could involve highlighting different aspects of your product or service for different segments, or even developing new features or services to better serve a particular segment. Remember, the key is to provide value that is unique and different from what your competitors offer.

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Outcome

Value propositions provide a crafty and artful message to persuade the customer why they need any product. Without a key value proposition, even the best marketing can't convince customers that a premium product is worth their time. Even worse, without the communication of your product or service's true offer, the end-user may not even understand what the product actually does.

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To improve a weak value proposition, you can start by clearly defining the unique benefits of your product or service. Make sure to communicate these benefits in a way that is easily understood by your target audience. You can also focus on how your product or service solves a problem or meets a need for your customers. Additionally, try to differentiate your product or service from competitors by highlighting what makes it unique or superior. Lastly, always ensure that your value proposition is aligned with your brand and its values.

A value proposition significantly contributes to a product's market performance by providing a persuasive message to the customer about why they need the product. It helps in convincing customers that a premium product is worth their time. Without a clear value proposition, even the best marketing strategies may fail to convince customers. Moreover, it helps in communicating the true offer of your product or service, helping the end-user understand what the product actually does.

A value proposition can help in customer retention by clearly communicating the unique benefits and features of a product or service. It persuades the customer why they need the product and how it is different from the competitors. This understanding can lead to customer satisfaction, loyalty, and ultimately retention.

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Value propositions aren't a product description, information about your company, or a catchy slogan. A value prop communicates 1) your competitive advantage and what makes it unique, 2) a solution to a real customer pain-point problem, and 3) the specifics of that solution that outlines the real, tangible benefits the customer will receive.

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A value proposition aligns with a company's mission and vision by being a clear statement that reflects the company's goals and values. It communicates the unique competitive advantage of the company, offers a solution to a customer's problem, and outlines the benefits the customer will receive. This aligns with the company's mission (what it aims to do) and vision (what it aspires to be) by ensuring that the company's actions and offerings are in line with its overall objectives and values.

Improving an existing value proposition can be done in several ways. First, ensure that it clearly communicates your competitive advantage and what makes it unique. Second, it should provide a solution to a real customer pain-point problem. Third, it should outline the specifics of that solution, detailing the real, tangible benefits the customer will receive. Additionally, you can also consider getting feedback from customers, refining your message based on market trends, and continuously testing and iterating your value proposition.

A value proposition can be used to attract new customers by clearly communicating the unique competitive advantage of a product or service. It addresses a specific customer pain-point and provides a solution, outlining the tangible benefits the customer will receive. This can make the product or service more appealing to potential customers, thereby attracting them.

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With a strong value prop, your next innovation can communicate and deliver concrete usefulness to customers and succeed where so many others fail. For a value proposition example from a real company, you can check out the explainer video above where we explain how Slack communicates its value proposition.

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Application

Introduction

We begin with an overview of what a Value Proposition is and what it's not. A clear understanding of the value proposition definition will help you to craft the right message. The first element to consider is exclusivity: is your product, feature, or brand unique compared to what the market offers? It should also be pain-focused to solve customers' problems or improve their lives. Last but not least, the benefits should be specific. A simple "Our product is great" does not cut it.

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Take a digital product that helps commuters find the most efficient route to avoid traffic. "We are a navigation app that shares digital maps and routes" isn't a value proposition. "We cut your average commute in half so you can focus on what really matters" is. (Slide 2)

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Context

This Spectrum diagram shows how value proposition works in context. The central value proposition is the core and answers why your ideal prospect should buy from you rather than your competition? For the navigation app, it's because it has the best algorithm that saves commuters 50% off their commute time.

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The prospect level defines three ideal prospects and what most appeals to them about your offer. Execs can position their key value against their top competition. The product level is meant to answer a deeper question: why the prospect should buy this product over another option from the company's product line.

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The process level investigates what makes these ads, marketing tactics, or first impressions more attractive than others. What is the key message or tactic that attracts consumers to download your app instead of a competitor? (Slide 3)

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Create the effective value prop

So how do you actually create a value prop? First, identify your target, then the problem they are struggling with, followed by the scope that your product addresses, the solution it offers, and the benefit(s) users ultimately receive. In our example, the target is commuters. Their problem is sitting in traffic for hours at a time on workdays, or worse, being late for work because of traffic. The scope is navigational ease. The solution is an app that offers real-time data on the least-congested routes that take users to their intended destination. The benefit is hours saved each week and no more tardiness. (Slide 6)

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A winning value prop should be the intersection of three components: the product or service offered, what the customer needs, and other offerings in the marketplace. When it comes to the marketplace component, it's important to establish market validation. This doesn't mean your idea is only validated because other companies offer similar services. But you do need to prove there's existing demand in the market. So even if other navigation apps don't exist, you would still need to identify there are enough commuters to meet market demand. (Slide 7)

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3 elements of a value proposition

The table visualization below is a more formulaic approach to determine whether your value prop is up to par. Customer perception of how valuable, differentiated, and substantiated a product is can be ranked from low to high. With these results, determine where these three elements can be improved to convince more customers to buy.

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If the core value prop is considered low value, easy to substitute, or not able to be substantiated, then your customers will be skeptical and not want to risk their money on your product. If it has a strong value but is easy to substitute, you could get customers interested but find they want to bargain your price down because they can do without you. And if it's difficult to substitute and able to substantiate but has low value, then customers will decide they just don't need it at all. If all three are done well, however, it creates a recipe for lead conversion success that translates into brand loyalty and premium pricing power. (Slide 9)

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Customer value map

A customer value map charts a product's price against customer satisfaction and perception of quality to determine the customer value proposition. In this visualization, the fair value line remains steady across perceptions of quality and price. If customers perceive a product as low cost relative to quality, it will be considered excellent value, whereas a product with a high price but lower customer satisfaction is considered poor value.

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Let's say the navigation app provides high quality and satisfaction to customers. While there might be a temptation to charge a fair value price, consider an even lower price so the product lands in the excellent value range. In this scenario, the excellent value range could lead to higher user adoption. The closer a product or service is to the excellent value range, the stronger the value proposition is, and the more likely to achieve brand loyalty among customers and maximize growth through word of mouth. (Slide 10)

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Value proposition canvas

A value proposition canvas is an industry-standard visualization to communicate your unique value proposition. On the left, list product information. What is your product or service? What does the customer gain? What element relieves customer pains? On the right, fill out the same pains, gains, and tasks (or "Jobs") from the customer's perspective.

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For our example, the customer pain would be hour-long commutes that waste time and affect health, and the gain would be hours of time saved, a more elevated mood, and more energy to be productive. The job the customer needs to accomplish is to get to work on time every morning and return home safely after work.

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At the bottom of this canvas, add more details to provide additional context for key stakeholders. On the customer side, list any substitute products that could be used as alternatives. These are crucial to know, as your value proposition should address what differentiates your offer from these alternatives to stand out to the customer. (Slide 13)

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