Net Promoter Score — Net Promoter Score (Part 1)

Displaying the fundamental metrics of Net Promoter Score, this slide embodies customer satisfaction and customer management. The slide delves into how NPS works and the intricacies of the NPS scale. It advocates for the vital role of client management and emphasizes its role as an indispensable part of a KPI board. The focus is to enlighten the audience about the value of customer satisfaction metrics in refining a product that is customer-centric. This slide is an essential tool in comprehending and mastering the Net Promoter Score to boost customer satisfaction.