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Under the entry 'Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life', readers will find the chapter 'Talking to Crazy - Diagrams'. This intriguing chapter takes a visual approach to better understanding the different characteristics of irrational individuals frequently encountered in the professional world. These diagrams offer a clear and concise depiction of how to identify these tricky personas and subsequently handle difficult situations they may cause. These visual aids prove extremely useful in assimilating Dr. Mark Goulston’s teachings about maintaining calm and getting work done amidst chaos.

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