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Use our Timeline Template Collection to visualize and track your business processes. Timelines keep your projects on track, provide context, and set expectations for stakeholders. They show where you're currently at in a project, what you've accomplished so far, and help set deadlines and expectations.

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43 questions and answers
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A timeline can improve accountability in a project by providing a visual representation of the project's progress. It shows where the project currently stands, what has been accomplished, and what still needs to be done. This helps set clear expectations and deadlines for stakeholders, ensuring everyone is aware of their responsibilities and the project's goals. It also allows for tracking of the project, making it easier to hold individuals or teams accountable for their tasks.

There are several software and applications that can be used to create project timelines. Some of them include Microsoft Project, Trello, Asana, Smartsheet, and Basecamp. These tools provide features for project planning, scheduling, and tracking, helping you to keep your projects on track.

Some strategies for presenting a project timeline to stakeholders include: 1) Using a visual timeline template to clearly illustrate the project's progress and future steps. 2) Regularly updating the timeline to reflect the current status of the project. 3) Setting clear deadlines and expectations using the timeline. 4) Providing context for the timeline by explaining what has been accomplished so far and what is yet to be done.

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Below, we use timelines from this collection to compare Uber versus Lyft across their availability, speed, price, and business fundamentals and explain the most important metric to assess a ride-share company. After that, we'll share how you can use the same tools for your business. Download our fully customizable Timeline Collection Collection for dozens more visualizations to save time and hours of work. If you want to scroll straight to the presentation explainer, do so now.

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The Timeline Template Collection can be used to improve stakeholder communication by providing a visual representation of key events, milestones, or metrics over time. This can help stakeholders understand the progress of a project, the performance of a business, or the impact of strategic decisions. It can also be used to compare different companies or strategies, as in the example of Uber versus Lyft. By presenting information in a clear and engaging way, the Timeline Template Collection can help to facilitate more effective communication and decision-making.

The Timeline Template Collection can be applied in various industries such as marketing, project management, event planning, education, and research. It can be used to visualize project timelines, historical events, process flows, and more.

The Timeline Template Collection can be used to assess the performance of a ride-share company by comparing various aspects such as availability, speed, price, and business fundamentals over time. This comparison can provide insights into the company's performance and growth. The templates can also be customized to focus on specific areas of interest.

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Case study: Uber vs. Lyft

Which is the better company? Uber, or Lyft? Both Uber and Lyft are the current leading rideshare services, with a combined net worth of over fifty billion dollars. But what led to their meteoric rise, and what sets them apart from the competition… and each other?

Uber and Lyft debuted on the public market within two weeks of each other in 2019. Both IPOs were in the works for years and were long-awaited by investors. While today, Uber is available globally in over 650 cities and regions, Lyft is still only available in the US and Canada. But because of Lyft's regional focus, it is available in more US cities than Uber.

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The IPOs of Uber and Lyft intensified their competition. Both companies became publicly traded around the same time in 2019, which increased their visibility and scrutiny in the market. This also meant they had to be more transparent with their financials and business strategies, which could have influenced their competitive tactics. However, the IPOs did not significantly change the geographical competition between the two, as Uber continues to have a broader global presence, while Lyft focuses more on the US and Canada.

Uber and Lyft both went public in 2019, within two weeks of each other. However, their expansion strategies have differed. Uber has pursued a global strategy and is now available in over 650 cities and regions worldwide. On the other hand, Lyft has focused on the US and Canada, but due to this regional focus, it is available in more US cities than Uber.

Expanding services outside the US and Canada could potentially increase Lyft's customer base and revenue. It could also diversify its market, reducing dependence on the North American market and potentially mitigating risks associated with regulatory changes or market saturation in that region. Furthermore, it could enhance Lyft's global brand recognition and competitiveness against other global ride-sharing services like Uber.

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Despite Uber's larger size, Uber only has twice the cash as Lyft. Lyft's market share has doubled since 2015 from 15% to 31%. As both companies battle it out for market share, they've had to spend on driver subsidies and promotional discounts for riders. It's a strategy that has caused both companies to burn through a lot of cash—Uber has reportedly spent over $11 billion since its founding. But this year, for the first time in its history, Uber announced it will be cash-flow positive for the full 2022. While it has become normal to make a loss for extended periods in the tech sector, Uber did so for longer than others.

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Uber and Lyft's financial performance can be considered quite significant in the gig economy. Despite Uber's larger size, it only has twice the cash as Lyft. However, Lyft's market share has impressively doubled since 2015 from 15% to 31%. Both companies have been investing heavily in driver subsidies and promotional discounts for riders in a bid to capture more market share. This strategy has led to significant cash burn, with Uber reportedly spending over $11 billion since its inception. However, Uber announced for the first time in its history that it will be cash-flow positive for the full 2022. While it's common for tech sector companies to operate at a loss for extended periods, Uber did so for a longer duration than others.

Uber and Lyft's financial strategies, which involve spending heavily on driver subsidies and promotional discounts for riders, could have several potential impacts on their customers. Firstly, these strategies could lead to lower prices for customers in the short term, as the companies compete for market share. However, in the long term, these strategies could lead to financial instability for the companies, which could potentially result in higher prices for customers if the companies need to increase prices to become profitable. Additionally, if either company were to go out of business due to their financial strategies, this could reduce competition in the market, which could also lead to higher prices for customers.

Uber and Lyft could consider several strategies to increase their cash reserves. They could reduce their spending on driver subsidies and promotional discounts for riders, which have been significant cash drains. They could also explore new revenue streams, such as expanding into other transportation-related services or leveraging their technology for other applications. Additionally, they could seek to improve operational efficiency to reduce costs. Finally, they could consider raising additional capital through equity or debt financing, though this would likely dilute existing shareholders' equity.

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Uber was founded in 2009 as UberCab. After some initial investment rounds, 2011 was a crucial year for the growth of Uber. Its ridesharing service first went live in New York in May 2011 before national expansion began in September in Chicago. By December, the company had expanded internationally with its launch in Paris. And by July 2015, Uber was the most valuable startup in the world. But it still wasn't turning a profit: it had bigger goals of becoming the world's primary transportation marketplace, and that would require a lot of investment.

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Uber and Lyft aren't just companies, they're platforms. These platforms allow connections that create marketplaces. In 2015, Uber used its existing platform to quickly grow UberEats, which is now the most valuable part of its business model. By 2016, It was sink or swim for Uber. To achieve the necessary growth, they had to plot out milestones with important events and dates. They had to sync team members around an organized timeline. On March 1, the UberEats app launched in Los Angeles. Fifteen days later, it launched in three other cities. In April, Uber launched in Argentina. In May, Uber announced that it would show riders the price before they book a ride in the hopes of gaining more customers. In June, Uber opened up its RUSH API to developers so more businesses could incorporate Uber drivers into their models. In August, Uber announced it would launch a service with self-driving cars. And in November, the company launched a completely redesigned app that allowed riders to split fares, get driver contact info, and see more details about their destination, all in an effort to get people to spend more time on the app.

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So who's better, Uber or Lyft? Overall, drivers on Lyft report higher wages than drivers on Uber. That's because, on average, Uber takes a more significant cut of each ride. Lyft's hourly average is $17.50, whereas Uber's is $15.68. In terms of speed of service, Uber has significantly higher operating earnings than Lyft, and that's due in large part to this pricing strategy. In the US, Uber charges passengers more per mile than Lyft. According to research, Lyft charges 10% less on a per-mile basis. Lyft also has lower minimum fares. But both companies utilize dynamic and surge pricing during high-demand hours, so prices can always swing wildly. Uber does charge surge prices faster than Lyft.

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Still, if you're looking for the cheapest ride, the best option may be to open both apps and compare prices. To get around this app switching and build loyalty among customers, both companies are highly invested in their subscription services. And the future of both subscription services look different: Uber will focus on consumer delivery services such as UberEats and logistics, while Lyft will focus on its micro-mobility business, including its popular bike-share. To achieve these missions, both companies will need to utilize timelines to organize around common goals.

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To learn more about Uber's growth strategies, go check out our summary of Super Pumped: The Battle for Uber. The slides we used to showcase Uber's growth are part of our Timeline Template Collection, which has dozens of visualizations that you can use for any business need. Let's review some of the top timeline tools from this presentation:

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Tool highlights

Traditional horizontal timelines

This is a common left-to-right visualization that tracks events, dates, project stages, and key milestones. It can be used for any time period and edited for quarterly views. The twelve events easily divide this visualization into a 12-month timeline if needed. If using a timeline for your own tracking, include as many details as you want. But for presentations to stakeholders, try to keep it simple and only include the most important information for each project event. (Slide 3)

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Gantt chart

The Gantt Chart visualization is also grouped by weeks, but can quickly be changed into months. The highlighted week indicates where the project is currently at. The chart is divided by "function" with each department's tasks listed underneath. This visualization is useful to view the time period that tasks require, and the personnel responsible for each. (Slide 22)

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30-60-90 day plan

The 30-60-90-day plan zooms in on key milestones and identifies the most important deadlines. See what's important across each time period, then provide a detailed description of quarterly accomplishments. Identify the most important aspects of a new project or introduce accomplishments and progress markers to a new role. (Slides 28-30)

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Your question about Contact Center ROI seems to be unrelated to the provided content, which discusses a 30-60-90-day plan for project milestones and deadlines. Therefore, I'm unable to provide a specific answer based on the given context.

However, in general, Contact Center ROI can be calculated by comparing the costs of operating the contact center (including staff salaries, technology investments, training, etc.) against the benefits it brings to the business (such as increased customer satisfaction, improved customer retention, and increased sales). This comparison can help determine the financial effectiveness of the contact center.

Remember, the key to a high ROI is to maximize benefits while minimizing costs. This can be achieved through efficient operations, effective staff training, and the use of advanced technology to streamline processes.

You can only ask questions related to the content.

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Multi-stream timeline

The multi-stream timelines show sub-tasks under a single topic or project. Each one has its own workstream. This timeline provides a 6-month view, but it can be updated to 12 months (with increments of two). X's or check marks show which tasks have been completed or not, with space underneath to write notes. (Slide 46)

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Calendar visualization

And last, a calendar view lets you plot tasks by date. Easily adjust the dates to correspond with the current month and year. A legend allows you to color code tasks to decide which stakeholder or department is responsible for what. And if you want more calendar visualizations, check out our Productivity Planner presentation and accompanying video on the top 5 calendar planners with productivity tips from Bezos and Musk. (Slide 32)

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Conclusion

To create your own clear and concise timelines, you can download the Timeline Collection template for dozens more visualizations to save hours of time and work. For more like this, check out our Ultimate Gantt Chart Spreadsheet and accompanying video for additional tools and insights on how to incorporate Gantt timelines into your workflow.

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