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Sinopse

As empresas precisam evoluir para acompanhar a rápida mudança do cenário digital. Nossa apresentação Transformação Digital permite que você esteja na vanguarda das mudanças tecnológicas e fornece estruturas comuns que podem ajudá-lo a abraçar novas oportunidades para melhorar as operações e impulsionar o crescimento. Para facilitar ainda mais a transição para você, incluímos conselhos da McKinsey & Co sobre como desbloquear o sucesso na transformação digital.

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Questions and answers
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The content does not provide specific case studies of businesses that have successfully undergone digital transformation. However, many companies across various industries have successfully embraced digital transformation. For instance, Netflix transitioned from a DVD rental service to a streaming giant, leveraging digital technology. Similarly, Domino's Pizza has significantly improved its business by integrating digital technology into its ordering and delivery processes. For more specific case studies, you might want to refer to resources from reputable business and technology consulting firms.

Digital transformation aligns with overall business strategy by allowing businesses to evolve and keep up with the rapidly changing digital landscape. It provides common frameworks that can help businesses embrace new opportunities to improve operations and drive growth. Advice from experts like McKinsey & Co can further aid in unlocking success in digital transformation.

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Destaques do slide

As empresas que conseguiram fazer a transição para empresas digitais orquestram seis blocos de construção: estratégia e inovação, a jornada de decisão do cliente, automação de processos, organização, tecnologia e dados e análises.

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Use este slide para comunicar a importância de reagir ao comportamento do cliente. Lembre-se de que, ao atender e superar suas expectativas, você pode aumentar significativamente a satisfação, lealdade e defesa do cliente.

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As principais tecnologias emergentes em 2020 são Inteligência Artificial, 5G, Internet das Coisas, computação sem servidor, biometria, Realidade Aumentada, Realidade Virtual (VR), blockchain, robótica, processamento de linguagem natural e computação quântica.

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The content does not provide specific examples of companies that have successfully transitioned to digital enterprises.

A company can measure the success of its digital transformation by evaluating the effectiveness of its strategy and innovation, the customer decision journey, process automation, organization, tech and data, and analytics. It can also measure success by how well it reacts to customer behavior and meets or exceeds customer expectations, which can significantly boost customer satisfaction, loyalty, and advocacy. The adoption and effective use of emerging technologies such as Artificial Intelligence, 5G, Internet of Things, serverless computing, biometrics, Augmented Reality, Virtual Reality (VR), blockchain, robotics, natural language processing, and quantum computing can also be indicators of successful digital transformation.

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Aplicação

Ao longo dos anos, a McKinsey & Co estudou a transformação digital e identificou as seguintes estratégias como essenciais para uma suave transformação digital:

  • Ter os líderes certos, com conhecimento digital – ter um líder assim é uma das chaves para o sucesso da transformação, diz a equipe da McKinsey. Outra chave é adicionar funções específicas de transformação, como líderes de iniciativas individuais e líderes do escritório de gestão de programas ou transformação que dedicarão toda a sua atenção e tempo às iniciativas de transformação.
  • Construir capacidades para a força de trabalho do futuro – a pesquisa recente da McKinsey mostrou que o desenvolvimento de talentos e habilidades em toda a organização é um dos fatores mais importantes para implementar uma mudança digital. "Duas outras chaves relacionam-se com o envolvimento dos papéis específicos de integradores e gestores de inovação tecnológica, que preenchem possíveis lacunas entre as partes tradicionais e digitais do negócio", dizem os especialistas.
  • Capacitar as pessoas para trabalhar de novas maneiras – incentivar os funcionários a abraçar mudanças culturais e comportamentais – tomada de risco calculada, maior colaboração e centralização no cliente – é uma abordagem recomendada para uma eficiente transformação digital.
  • Dar uma atualização digital às ferramentas do dia a dia – a digitalização de ferramentas e processos apoia o sucesso. A pesquisa da McKinsey revelou que a adoção de ferramentas digitais para tornar as informações mais acessíveis em toda a organização, a implementação de tecnologias de autoatendimento digital para funcionários e parceiros de negócios e a modificação dos procedimentos operacionais padrão para incluir novas tecnologias são todas partes necessárias da transição digital.
  • Comunicar frequentemente através de métodos tradicionais e digitais – a comunicação clara é crítica durante uma transformação digital. O que é ainda mais importante, dizem os especialistas, é comunicar uma história de mudança para ajudar a equipe a entender a direção, as razões e a importância das mudanças.
  • Olhando para o futuro – os resultados da pesquisa sugerem as etapas que as empresas podem tomar para aumentar suas chances de sucesso durante uma transformação incluem reimaginar o local de trabalho, atualizar a "fiação dura" da organização e mudar as formas de comunicação.
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Questions and answers
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The key elements of a successful digital transformation strategy include having the right, digital-savvy leaders and adding transformation-specific roles. Developing talent and skills throughout the organization is also crucial. Engaging the specific roles of integrators and technology-innovation managers who bridge potential gaps between the traditional and digital parts of the business is another key element. Lastly, empowering people to work in new ways and encouraging employees to embrace cultural and behavioral changes is important.

An organization can manage the risks associated with a digital transformation by having the right, digital-savvy leaders in place. This includes adding transformation-specific roles, such as leaders of individual initiatives and leaders of the program-management or transformation office. Building capabilities for the workforce of the future is also crucial, which involves developing talent and skills throughout the organization. Engaging the specific roles of integrators and technology-innovation managers can help bridge potential gaps between the traditional and digital parts of the business. Lastly, empowering people to work in new ways, such as encouraging employees to embrace cultural and behavioral changes like calculated risk taking, increased collaboration and customer centricity, can also help manage the risks.

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Estudo de caso

Amazon

O fundador da Amazon, Jeff Bezos, começou uma loja virtual oferecendo um estoque maior do que a maioria das livrarias físicas a preços fixos mais baixos em 1995. Logo, após testemunhar algum sucesso, Bezos percebeu que o conceito seria apreciado por consumidores que procuram comprar outros produtos; então a Amazon começou a oferecer DVDs, eletrônicos, brinquedos, software e outros produtos à venda, relata Advertising Week 360.

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Jeff Bezos, as the founder of Amazon, has indeed faced challenges in the mobile app store market. While the specific details of revenue loss are not publicly disclosed, it's known that Amazon's Appstore has struggled to compete with Google's Play Store and Apple's App Store. This is due to several factors such as a smaller selection of apps, less frequent updates, and fewer exclusive titles. However, Amazon has been making efforts to improve its position by investing in exclusive content and offering incentives to developers. Remember, setbacks are often temporary in the business world, and Amazon's overall digital strategy extends far beyond the Appstore.

The loss of revenue on the Mobile apps store can be attributed to several factors.

Firstly, the competition in the app market is fierce, with millions of apps available for download. This makes it difficult for individual apps to stand out and attract users.

Secondly, many users are reluctant to pay for apps, preferring to use free versions or find alternatives that offer similar functionality at no cost.

Thirdly, the cost of developing, maintaining, and updating an app can be high, and if the app does not generate sufficient revenue, it can lead to a loss.

Lastly, poor user experience, such as bugs, crashes, or difficult navigation, can lead to negative reviews and deter potential users, impacting revenue.

To mitigate these issues, it's crucial to focus on creating a unique, high-quality app, invest in marketing to increase visibility, and ensure a seamless user experience.

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O próximo grande passo na transição digital da Amazon aconteceu quando a empresa abriu seu site para vendedores terceiros, o que "transformou a Amazon de um varejista online para uma plataforma online". Este passo impulsionou a Amazon a desenvolver novas capacidades de aquisição, treinamento e gestão de vendedores em seus sites sem perder o controle ou prejudicar a experiência do cliente, e assim, manter-se constantemente atualizada com o espaço digital em constante mudança.

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Questions and answers
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Amazon's transition to an online platform was a significant part of its digital transformation initiatives. The company opened its site to third-party vendors, transforming Amazon from an online retailer to an online platform. This move required Amazon to develop new capabilities such as acquiring, training, and managing sellers on its sites without losing control or damaging customer experience. This step allowed Amazon to keep up with the rapidly changing digital space, aligning with its broader digital transformation goals.

Amazon's digital transformation strategy is unique in its approach. It transitioned from an online retailer to an online platform by opening its site to third-party vendors. This move required Amazon to develop new capabilities for acquiring, training, and managing sellers on its sites without losing control or damaging customer experience. This strategy has allowed Amazon to consistently keep up with the ever-changing digital space. Comparatively, other major online retailers may not have made such a significant shift, instead focusing on improving their existing operations and customer experience. However, the specific strategies can vary greatly among different retailers.

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Mais tarde, com a introdução do iTunes, a Amazon também não ficou para trás. Segundo Advertising Week 360, mais uma vez, seguindo seus clientes e passando de vender CDs e DVDs para oferecer serviços de streaming, a Amazon conseguiu adaptar novas capacidades e competir com outros gigantes, como Apple e Netflix. Finalmente, em 2011, em parceria com a Warner Bros., a Amazon lançou a Amazon Studios e começou a produzir conteúdo original. Por quê? Porque o conteúdo de vídeo ajuda a Amazon a converter espectadores em compradores e, como o próprio Bezos colocou, "Quando ganhamos um Globo de Ouro, isso nos ajuda a vender mais sapatos."

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A company that could benefit from Amazon's framework of adapting new capabilities is a traditional retail business like Macy's. Macy's could leverage Amazon's approach by shifting more towards online sales and developing a robust e-commerce platform. They could also invest in data analytics to better understand customer behavior and preferences, similar to how Amazon uses data to personalize the shopping experience. Additionally, Macy's could explore opportunities in digital media to engage customers and drive sales, much like Amazon has done with Amazon Studios.

Amazon's shift from selling CDs and DVDs to offering streaming services allowed it to adapt to changing customer preferences and compete with other industry giants like Apple and Netflix. This move also enabled Amazon to introduce new capabilities. For instance, it started producing original content in partnership with Warner Bros. through Amazon Studios in 2011. This strategy not only diversified Amazon's offerings but also helped convert viewers into shoppers. As Jeff Bezos, the founder of Amazon, stated, winning awards for their original content indirectly boosts their retail business.

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