Balanced Scorecard Perspective – Customer

The 'Balanced Scorecard Perspective – Customer' slide serves a critical role in the 'Strategy Maps with Balanced Scorecard' presentation. The slide aims to offer an in-depth look at the customer perspective, detailing specific targets, outstanding initiatives, set objectives, and key performance indicators (KPI's). It is designed to help team players understand the importance of the customer's viewpoint in the overall organization’s strategy. Moreover, it allows teams to identify their role and helps align their efforts in context to the customer’s expectations.